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Circulon Symmetry
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I bought a set of 3 Circulon frying pans from Myer - not a cheap purchase. They were only non- stick for a short time then everything began to stick and I had to use more and more olive oil or butter to prevent sticking which defeats the purpose. I never have the pans on high heat and always clean them carefully. I’m very disappointed in the product. Such a shame as I had great expectations of these pans.
Purchased in at Myer.
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I bought a set of the frypans, initially were great but deteriorated over time and no longer non stick. Contacted circulon and wait for it, they said I had over heated them hence the reason they are no longer non stick. DO NOT BUY CIRCULON
Purchased in at Myer for $125.
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Hi Ted,
We understand that you are not satisfied with the assessment of your product by our customer care team. Please rest assured that our customer care team are highly experienced in assisting c...
Read moreustomer concerns. If you would like to submit your query to customer care for reassessment, please call our team on 1800 351 565.- 9 reviews
- 6 likes
Have recently had some issues relating to some circulon cookware I owned. Dealt with Pam in customer service who I supplied all of my photos too about the issues I was having. My concerns were addressed and my problems were resolved very quickly and effectively true to their promise of no fuss warranty. Pam you deserve recognition the wonderful service you provide.
Purchased at Myer.
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Hi Ana,
Thank you for your 5-Star review! We will share this with the Customer Service Team to let them know to keep up the great work! ...
Read more The Circulon Team- 3 reviews
These are great. They probably have a low average rating because no one thinks to review their frying pans.
They are perfectly non-stick, and have stayed that way for the last 3 years since I've had them new.
I put them through the dishwasher.
I use them on super high heat.
I use some metal utensils (they will scratch if you're being aggressive).
...
Purchased in at Myer for $120.
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Have owned these pans for 2 years now bought a set of 3 and an extra large one, I have never had them in the oven or dishwasher and always use a medium temperature to cook with and after 12 months of use they stick really bad, the nonstick is useless, I bought some cheap pans to cook eggs and other foods which works much better and cost 1/4 of the price, they always say you get what you pay for and in this instance it was not the case
Purchased at Robins Kitchen for $349.
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For an advanced, quality range of cookware I am disappointed with a very basic design fault that bugs me no end. I purchased the 3 pack Symmetry set and threw all of my Scanpan, Anolon and old Circulon frying pans away. The accompanying packaging stated that the pans were dishwasher safe so in the new pans went. When I took them out I discovered a very simple design flaw. The steel tips of the handles that allow you to hang the pan are so cheaply made that water remains inside until you continue to turn the pan upside down and rotate a few times to remove the water. If you don't do this then water ends up dripping all over everything the pan sits on or above. Better design control or market research expected from this brand.
Purchased in .
- Cleaning & Maintenance
- Incentivised Review No
- 4 reviews
- 1 like
Update 21-Jan-2021: After 3 years of usage all the initial novelty of Circulon has gone. To highlight the various issues, like I said earlier I use it too frequently (2-3 times a day), over the period non-stick properties diminishes. Colour inside the pan start to change (gets darker especially around portion touching the cooktop, which faces the direct heat). Handles and bottom starts browning slowly, this is despite using it on high heat for initial 2-3 mins and then slowing it down to medium. Also few dish requires high heat, in such cases, ...
Read moreit is useless to use Circulon as company suggest only put on high heat for initial few minutes and then reduce the heat. So you are effectively spending a bomb on a product, which you cannot use for all styles of cooking. I followed Circulon suggested cleaning method of putting water/vinegar and heating it slowly and try to clean but that does not help remove the residue fully though it does reduce it to some extent. Lifetime replacement warranty is all sham and they ask for photos and as soon as they see darker inside or browning outside, straight away claim is rejected. Worst part is that I have one full 11 PC set and one 32" wok. Each of the utensil have same problem. So it is not a one off case. The utensil that gets used more gets the problem quicker, the utensils that get used less has the problem to lesser degree. If you intended to use utensil for deep frying or high heat settings or frequently then Circulon is not your option. You have much cheaper options which will last more and even if same, you can replace them for their cost. Update from 3 Years Ago: I work full time and yet cook very frequently (at least 6 days a week). Moreover, I cook at least 3 dishes while cooking. Moreover, I cook dinner at night and breakfast/lunch together in the morning. This may give you a hint how frequently my kitchen equipment are utilised. Since I purchased Circulon Symmetry Chocolate (11 piece set), majority of my cooking is happening in that kit. I can vouch that you can cook without oil. However, you do have to follow instructions provided by Circulon, i.e. Heat the vessel for 1-2 mins on high heat, then put all your ingredients on the heated vessel, give a toss to the ingredients and reduce the heat to medium or medium-low. If you are cooking gravy, you can happily put lid on as well to cook the food faster. But never ever try to increase flame to high and try to quicken the process. By increasing the flame to high, vessel gets really heated up and food starts sticking. In my view, many do not follow the medium/medium low flame cooking and that causes either them to use oil or without oil food starts sticking. In my opinion, Circulon is well suited for slow cooking. Not that people cannot use it for high flame or quick cooking but to use in that manner, you should add little oil (usually 1/4th the oil of what you will use in traditional vessel) and then cook the food. In that way, food will not stick and your oil usage is considerably reduced (low cholesterol). Irrespective, on what heat you cook in, handles stay cool on them. However, same cannot be said of the lids. Lids and especially the steel surrounding gets really hot (even if you cook at low heat). Lid does have stay cool handle, handle the lid using that only and try not to touch steel surrounding. Product is neither too lite nor too heavy. They are breeze to clean, either by hand or in dish-washer. You can even put them in oven, though they are oven-safe only till 200 C only.Purchased at My Cookware Australia for $500.
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I bought my Circulon symmetry frypans several years ago. They did lose their non-stick ability after a few years but I've had both replaced recently under the lifetime warranty which I thought was wonderful customer service.
I do have other frypans which I think have better non-stick ability but not to the extent that it would prevent me buying another Circulon frypan (which I did today).
- Date Purchased
- 10 reviews
- 5 likes
I just can't express enough how much I love those pans!
I got it first time in Myers on Boxing day with 50% off discount. I didn't have much hope after throwing out all my pans because of failing to last even longer than a box from them.
But Circulon.... oh my God..
Yes I say that every day (!) For the last 2 years i had it - any time i cook ( and I'm not a good cook!) - I say that Every time (!) - Oh My Goooood!!!
I got second set, because I even take my babies (yep, i love them that much!) to cook in camping! And they neeeever let me down!!!!
Thank you for your amazing product!!!!
- Date Purchased
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- 4 reviews
I was pretty hesitant but they don't lie when they say hassle free warranty. Didn't have the receipt, but emailed them regarding the pan, got a response within an hour and I received a new pan in the next few days.
- Date Purchased
- 33 reviews
- 21 likes
I cannot get over how circulon stands by their products; bundled with their customer service and quality it is a formidable brand. After 5 years, my old pan 28cm started showing burnt marks and food began to stick even cooked on low heat. I did not register the product when i bought it nor kept receipt. I contacted emailed circulon and their response was immediate. They did not have in stock a replacement size and instead sent me a gift voucher which i promptly used to purchase a size up.
Thank you circulon!
- 74 reviews
- 54 likes
Pack of 3 non stick frypans pans were 70% off recently at myer - then I also saw them for 70% off at a homewares shop! Duped ! Oh well, chucked by crappy scan pans for these new pans. They stick if you don't put a little bit of butter or oil on them but if you do this they work ok. Food kinda gets stuck in the circular pattern they should drop it. They all make a weird humming whistling noise occasionally - it's an induction thing I expect. For 3 pans for this price I should not complain :)
- Date Purchased
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My 10" pan began to loose it's nonstick finish and was sticking. I contacted their customer service dept. and was told to submit photos. Four days later they sent me a beautiful 12" pan and lid to replace my old one.
What a pleasant surprise, and so fast. My hats off to Circulon, they were wonderful.
- Date Purchased
I bought a circulon 28cm non stick frypan and am very disappointed with it everything sticks to the bottom of it will not buy circulon again. false advertising saying product is non stick.
- Date Purchased
- 16 reviews
- 2 likes
After years of purchasing supermarket non-stick fry pans, I now know what non-stick truly means with the Circulon Symmetry skillet.
To test it out I started with eggs, which turn out beautifully and slide right out of the pan without having to use any oils. I then moved to making fry dishes with seafood and then meats and have had the same perfect results every time. When the recipe calls for oil I use a small amount to quickly fry chilli's or garlic and then add the meats & veggies. The skillet is so easy to clean, even just a wipe with a d...
Read moreamp cloth does the trick after cooking eggs or rinse under warm water with detergent takes just seconds. After 6 months of use, absolutely nothing has stuck to the pan and the coating is still in the same condition as the day I purchased it - no scratches or marks. The fry pans I used to purchase from the supermarket would never be truly non-stick from day one and therefore within a few months they look dirty and the coating surface starts to come off when you try to clean them. Knowing that the coating surface is likely coming off while I am cooking food is extremely unappealing and probably not healthy. That worry is now gone with the Circulon Symmetry. I purchased on sale for half price and a number of online and retail stores regularly have it on sale at the same price. That makes it approx. double the price of the supermarket ones but totally worth it in my view considering peace of mind of no coating in my food and based on the performance so far it should easily last more than double the time of the others, making the Circulon Symmetry a sensible $ purchase.- Date Purchased
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Hi Dianne,
Thank you for your feedback, we are sorry that you are not satisfied with the performance of this product....
Read moreOur cookware has a lifetime warranty and based on your feedback, we recommend contacting our customer care team here https://www.circulon.com.au/customer-service or via phone on 1800 351 565. Our experienced customer care team can talk you through the next best options once they have a few more details. In the meantime, you can find information on how to care for your non-stick cookware here 1800 351 565. Kind Regards The Circulon Team