Coles Car Insurance Questions & Answers

Who is backing this insurance ?Chinese,EU or uncle sam? or just plain AUSTRALIAN CBA

I Philip McDonald have Coles car insurance policy number COMO-3550-4065
For the last 12 months,I have driven my car 1484 kms..Policy cover period
31 May 2022 to 31 May 2020. Will I be getting a discount on my renewal
for low mileage. Can I change to the cheaper On Line price. phone no 34897934

how can i get roadside assitant included on my exsisting policy

I Philip McDonald have Coles car insurance policy number COMO-3550-4065
For the last 12 months,I have driven my car 1484 kms..Policy cover period
31 May 2022 to 31 May 2020. Will I be getting a discount on my renewal
for low mileage. Can I change to the cheaper On Line price. phone no 34897934

I have car insurance with you. How much extra a month if I add roadside assistance?

I have 2 cars with Coles car insurance. How much extra a month if I add roadside assistance to each car?

how do you cancel a insurance policy for a car

Could I please cancel my car insurance. It is due to start on the 9th of April 2020. My policy number is Como-1228-5007 and my name is Brock Allan

Is it true that Coles will only insure undamaged new cars ?
This is what happened when one of my relatives requested an online quote "complete with pictures of some declared minor door damage", to be told online insurance is not possible, call customer service.
Customer service agent told my relative Coles will only insure undamaged new cars.
Is this true?

I currently have 3 cars insured through Coles insurance, today I tried insuring my new LDV T60 and instead of a price I get a screen stating that Coles cannot offer me insurance due to my circumstances. What is going on ?

I request for access fee refunds and I got refund form from coles insurance but 3month after they still haven't refund yet.
Is it possible?? I asked 4times but nothing response. Just got auto response about 3 to 5 business day.

Could someone in car claims. Communicate. Put in a claim on 25th august. Someone phone to say my car was written off about 6 days later. And to submit the details of bank. Now we are having issues again. Saying i have to wait for an emailbefore i can hand the plates in. I was in the right. But there also hanging on to the excess as well. I live out of town and theres no transport. How long does it take to pay me out.

How about when a person initially calls about lodging a claim, they be supplied with some sort of form, or information as to what they need to send to make the claim. I sent everything that I was told on the phone. I spent a lot of time organising and making sure I had everything that I was told was required. I spent many, many hours, hoping to make it as quick and easy as possible for the claim to be assessed and finalised. I waited the five business days I was informed that it would be reviewed within. Another two business days later, I received an email asking for additional documents. I was told that these are what is required for the type of claim I was making. Why could I have been given this information, by way of some standardised form, if this is the standardised method? Why was I informed of what was NOT covered by my insurance following the review of what I had sent? Particularly when I had made no claim for any of the NOT COVERED items listed. I sent photos, as requested, to demonstrate my claim, only to be told that they may not be valid evidence. It's pretty offensive to be told this. I now have a response starting the 5 business day cycle again. How about trying t make it easier, rather than as difficult as possible Coles?

Can I pay my insurance quarterly

Not a question but more a statement for Coles.
I was so excited to get my quote as it was a fair bit cheaper than the rest of the market. However I am glad I checked on here. This is just a message to let Coles know that people do read these reviews and base their purchases accordingly. I am aware of how skewed online reviews for services can be but I am struggling to find a meaningful positive review. Best of luck Coles Car Insurance, perhaps I'll look again next year.

I cancel my car policy and coles continuous charge monthly after few months, what I can do?

Hi Ihad a lady crash into me on Saturday took the car today for an assessment they say it would take up to 7days to repair even though I don't have hire car on my policy why should I have to be without a car when the accident was not my fault? Spoke to someone from Coles today and asked why doesn't the person who hit me be up for the cost of a hire car why should I have to walk to walk. I then asked for the other persons insurance company which they said they did not no not very happy with Coles Insurance

why do you not cover my 30 year old daughter with a clean driving record for an Audi q3

I have started my insurance in 2014 for $ 460 comprehensive and now I am about to renew the insurance for the same car $728. I would not have any clue how they work out the price? As the car depreciate in its value every year but the insurance is getting appreciated How? unlike Health insurance that they are not paying for maintenance unless at the time of an accident. I have no claims for the last 3 years. is there anyone can make it clear for me, please? Ta

I have hired a car for 4 days, wanting to know if Coles insurance can insure me, I don’t want to use the hire company insurance, thanks