Read also:
sony 55" x7000e review aldi wall panel heater reviews polocool pc-53ap/c 2 in 1 rechargeable hand/stick vacuum kmart review pope retractable hose reel review kleva range sumo slicer reviews
Coles Third Party Property, Fire & Theft Car Insurance
Car Insurance Buying Guide
Our buying guide will explain which type of car insurance would suit you most, how much you can expect to pay for one, and which features are worth looking out for.
NickGreater Melbourne (Metropolitan), VIC
Horrible customer service
Horrible customer service. Gave me a rubbish excuse for raising policy over $100 and never made a claim. Would not lower premium not even 1 cent. I have been with Coles insurance for many years and this is the first time this has happened. I have 2 other policies a vehicle and home and I will be leaving Coles once they expire.
3 comments
One of your reps replied about my feedback a couple of weeks after my policy with Coles expired. I already got another polcy with another company for 1/2 of Coles's price. The call centre is off shor... Read more
e when you want to inquire and complain and when you submit bad feedback you get someone from Australia that can do nothing because your policy has long expired. I have one more vehicle insurance left with you guts and once it expires I'm through with Coles and their price gauging.Coles I.Coles Insurance
Thanks for your reply, Nick. We have staff in Australia, South Africa and the Phillipines who are all trained to the same high standards. We have three locations so we can maintain longer opening hour... Read more
s and better serve our customers. We'd be sad to see you go and we hope you give us another chance in the future.
Similar opinion? Write a review on ieatwords.com.au!
Wuran LuSouth East Queensland, QLD
The worst car insurance in Australia! The worst customer service!
Never buy! My car was hit by the other car which was insured by Coles insurance and was towed to a holding yard 4 weeks ago. The other driver made the claim to coles at the scene and admitted it was their fault. During these 4 weeks, coles never contacted me about this. Today I called the holding yard, they said the car has never been moved at all!! And also the insurance never contacted them at all!! What were Coles insurance doing during these 4 weeks?! It's ridiculous. And if you contact them, wait hours and hours but no one answer.
I will lodge a complaint to Australia Financial Complaints Authority if Coles insurance didn't contact me this week. Terrible service!
2 comments
Coles I.Coles Insurance
Hi Adrian, we're sorry to hear of your frustrating experience with our Car Insurance service. We'd love to arrange for our Customer Care team to look into this with you. So that we're able to arrange ... Read more
this, please reach out to us in private message confirming your full name, claim number and contact number.I sent the information to you. Since the claim has been accepted, it has been over one month, my car is still in the holding yard and never been assessing or repairing!! Please get my car repaired as soon as possible!
Thank you.
Similar opinion? Write a review on ieatwords.com.au!
Other Car Insurance
Seniors Car Insurance
4.8(1,422)Australian Warranty Network
4.4(685)Youi Car Insurance
4.1(6,509)Budget Direct Car Insurance
3.8(5,596)DheerajGreater Melbourne (Metropolitan), VIC
Pathetic Customer Service Representatives
Representative became agitated after getting a few questions and sounded rude. Didn't try to save an old customer. Couldn't explain properly the reason of my query. The policy has value though but after sales service is a key.
1 comment
Coles I.Coles Insurance
Hi Dheeraj, thanks for getting in touch. We're disappointed to hear this and we'd like to look into this further. Can you please send us a private message with more details on this?
Similar opinion? Write a review on ieatwords.com.au!
Find out how Coles Third Party Property, Fire & Theft Car Insurance compares to other Car Insurance
Know better, choose better.
Poor service
We had a car involved in a accident 12 months ago and are still trying to sort it out keep getting put on hold for ages for no response pitterful
1 comment
Coles I.Coles Insurance
We're sorry to hear of your frustrating experience Chris, and we'd like to assist further. If you'd be happy for us to organise this, could you please send us a private message confirming your full na... Read more
me, date of birth, policy number and best contact number?Similar opinion? Write a review on ieatwords.com.au!
ButtonsQueanbeyan
- 2 reviews
- 3 likes
The worst company I have ever dealt with
My daughter had an accident. While standing next to the steaming wreckage, I called Coles to inform them of the accident & begin the claim process for the other driver. Many weeks later I get letters from the other driver’s insurance company threatening us with legal action!! I contacted Coles Insurance again. Only to find out they had made a “note” on the file. Finally they send out that we need to pay the excess but with not payment details. Another hour or 2 wasted on the phone to deal with these people!! No notifications when payment has b...Read more
een received. They are not very good at communicating. Plus despite my daughter’s car being written off, they are still charging my monthly policy fee! Now another couple of hours list on the phone to deal with this. This has been a terrible experience. Policy might be cheap but savings not worth the stress & time dealing with this!3 comments
Coles I.Coles Insurance
Thank you for taking the time to share your feedback with us and we're very sorry to hear about this poor and frustrating experience, So we can look into this further, could you please send us a priva... Read more
te message with your full name, date of birth, policy number and best contact number?I provided my email address to product review please use that. I’m not sending my details to an unknown person.
Coles I.Coles Insurance
No worries; we'd recommend calling our Customer Care Team on 1300 265 374 to follow this up further.
Similar opinion? Write a review on ieatwords.com.au!
Questions & Answers
Sorry, there are no questions about Coles Third Party Property, Fire & Theft Car Insurance but you can read 66 questions about Coles Car Insurance.
Other Car Insurance
Seniors Car Insurance
4.8(1,422)Australian Warranty Network
4.4(685)Youi Car Insurance
4.1(6,509)Budget Direct Car Insurance
3.8(5,596)Elders Car Insurance
5.0(1)Other Car Insurance
Seniors Car Insurance
4.8(1,422)Australian Warranty Network
4.4(685)Youi Car Insurance
4.1(6,509)Budget Direct Car Insurance
3.8(5,596)Elders Car Insurance
5.0(1)
Related Articles
Best Super Funds in 2020!
A good super fund can make a substanial difference to the amount you retire with. From retail super funds to self managed super funds, view reviewer ratings for the best super funds of 2020!
Wendy Z.Nov 07, 2022Best Credit Cards in 2020!
Whether it's the sign up bonus, rates and fees, or reliable customer service that you look for in a credit card, a credit card is often used everyday, so it's important you choose one that meets your needs and that you're happy with. These are the best credit cards this year, as decided by ieatwords.com.au reviewers.
Wendy Z.Nov 19, 2022We compared reviews on the Top 5 Most Popular Car Insurance Providers
If you’re looking for cheap car insurance that's also reliable, ieatwords.com.au can help. We’ve sifted through 1000s of car insurance reviews on Budget Direct, AAMI, youi, Woolworths and Australian Seniors. Simply read on for a summary of what drivers liked the most and least about these top five most viewed providers.
Avleen M.Jun 01, 2020
Listing monitored by Coles Insurance representatives.
ieatwords.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ieatwords.com.au may earn commissions for products/services purchased via affiliate links.
Coles I.Coles Insurance
Hi Nick, thanks for taking the time to share your feedback. We do our best to ensure our customers are offered insurance at great prices. Please send us a DM with your policy details and we'd be happy to look into this for you.