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45 questions from our users
ebonnieforsterasked
How do I make payments on my card balance without setting up a direct debit for the due date?
No answers
June S.asked
How to cancel this card please
No answers
ian t.asked
how do i cancel my direct debit authorities
No answers
June Sasked
How do I cancel my card please
No answers
Vicki C.asked
Been on the phone for over 70 minutes waiting for customer service to answer
2 answers
I was accepted for the wrong card. They offered to downgrade the card but couldn’t promise that we’d get the free $100 shop. It was a waste of time and we felt that it was false advertising. We opted out.
I was accepted for the wrong card. They offered to downgrade the card but couldn’t promise that we’d get the free $100 shop. It was a waste of time and we felt that it was false advertising. We opted out. Even this site is questionable. I get “unexpected error, try again later”
Gillian Luchichasked
Can you use your Coles/Myer/MasterCard anywhere?
No answers
Arra Jasked
Can I use my Coles MasterCard anywhere?
1 answer
You can use your Coles Mastercard at anyplace that accepts Mastercard. It doesnt have to specifically say "Coles Mastercard" and you can use it overseas as well, not just in Australia
Yvonne Nasked
Can I pay cash off my Coles card? Coles won't take it so where do I go?
Al Masked
Where can I make payments in Brisbane ??
1 answer
No idea!
That’s the problem I can’t physically speak or find anyone to answer questions. The automatic answering machine sent me ‘round the twist’ to be honest.
Penelope Hunterasked
Cmrasked
How do you cancel a card. After speaking to 3 x people. Nothing has happened and I received yet another new card in the mail and a new flybuys card. Help.
4 answers
So far I have paid off everything I know I've spent. I'm waiting for my next statement to see if I've been charged interest of my purchases again. I will do what you did. I've never had to cancel a card before. You've helped me more than me helping you!
Utilising the message link in your online account gives you written proof of your request then you can follow up by telephone to confirm the cancellation. You would need to owe nothing and have nothing pending or otherwise transfer your balance to another credit card which would give you a little more time interest free. Direct debits need extra attention and this is why it's such a pain to change cards.I love my Flybuys and that's why I put up with the Citi nonsense even though I'd had bad experiences with them in my business Life. Good Luck
My card was maxed but was paying. I wanted out after lots probs. Was given fees but argued for months. Eventually about 90%were paid back. Every time wrote date, name of person and time and relayed to talker
Sharnaasked
Does this card work anywhere?
1 answer
Yes Sharna, no problem there,widely accepted as it is a mastercard . It is the support centre is the trouble and accessing your account is where the trouble begins.the paytag was my favorite method of payment it was glued to my mobil phone.
Bertie and Annieasked
How can I receive an SMS with my one time pin when you don't even have my mobile no?!?!?!?
And there is nowhere on the website that allows me to give it to you. The site needs overhauling.
Do you want customers or not? I hesitate to phone that number because last week we had to phone it when we received a wrong (secondary) card. We were on the phone for so long trying to get some sense into the women at the other end. Had great difficulty understanding them and they don't answer the questions we ask.
Do something!!
1 answer
To add mobile number:
1. Log in online.
2. Click 'My Profile'.
3. Click 'My Account Settings'.
4. Scroll down to 'Contact Information'.
5. Click 'Edit'.
6. Add mobile number.
7. Click 'Save.'
Sandraasked
Have been unable to get a list of recent transactions on my Coles No Annual Fee MasterCard. Any suggestions?
No answers
Kellasked
I've misplaced my card I know its somewhere around the house can I access cardless cash?
Maliasked
I've made a payment to the Coles mcard via BPay using the biller code and reference number on my feb statement and apparently since the migration my payments have not gone to my account. Calling the call centre is ridiculous, no idea. Have emailed and written to their complaints area to get an outcome. Has anyone else had a payment not appear since the new login has taken affect?
4 answers
Yes and then the multiple late fees and excessive interest appear. Was told it is a common problem and will be resolved within 48 hours. I am still waiting after a week.
Yes I have had the same problem my money was paid by bepay but $300 has just disappeared. So amgry
I have also had the same problem. Numerous BPAY payments have not been applied to my card. I got an answer to a complaint last week saying it would be rectified, but still nothing. This is not satisfactory
Dave244asked
Is anyone having trouble using there coles mastercard for a purchase even though its active and has an available balance? I can only put it down to my ccv not working my cards active yet its declining purchases any info would be great. Only happened since the new changeover to citi
1 answer
Same thing happened to me today. Tried to book accomodation for a holiday and the payment wouldn’t go through even though there is ample credit..I did use it 2 weeks ago no problem
inezasked
What do you think about the request to record your voice to use for security needs?
1 answer
No way Not for me! The voice recognition is answering YES... I get a phone call a week with some scammer trying to get me to say yes.
Confusedasked
Why do I have to provide my ATM pin, my credit card and cvv no. just to register online? I need to access my monthly credit card statement to enable me to pay. I have been trying to contact these nos. 1300552710 & 1300306397 but unsuccessful. Any suggestion how I can contact coles master card management?
2 answers
Got through to 1300 306 397 ok this morning (11 april) but no way I could understand the american accent. Asked her to speak slowly and clearly but that lasted for 1 sentence. Cannot access my card online any more.
Coles Mastercard sends me a monthly statement and minimum payment required via email. I never have to go onto their site to download it, so i dont understand why you have to do this.
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