Last year I purchased 2 tyres and a tyre fit and balance.
After 7 months I returned to Costco in order to honour the rights of the warranty, as one of my tyres has been going flat and I have driven over 10,000 kms since having the tyres fitted. Therefore, following the guidelines provided to me from the tyre centre. However, not only was I asked to wait 2.5hrs but when trying to book my car in I was told that I could not book in my car as I did not have a current membership card. These stipulations were never been communicated to me and are n...Read more

If you plan on getting your tyres changed here, make sure you clarify which tyres you're having put on. By default, they'll always push their budget brand. I fell victim to this. I spoke on the phone to have my tyres replaced with performance tyres. I went to the counter and seemed the person knew about me calling in the morning requesting tyres. I naturally assumed he was aware i was after performance tyres. After installation, turns out to be the budget tyres. When confronted the person claimed he mentioned he was putting on budget tyres. Not...Read more

We used to visit Costco in Japan (Kawasaki store) and the prices were pretty cheap compared to local super markets. But here in Melbourne, the prices aren't always lower than some of the local shops - namely ALDI. We go to Costco to buy only the things that we cannot find locally or to eat pizza which is cheaper for that size. Sometimes those large pizzas are enough for two meals for us!

There are of course deals. But you cannot know about them before visiting. People do post about these on OZBargain but that user base is small because of the...Read more

I stood in line to checkout. The cashier was friendly with the person before me, greeting him by name and asking how he was. Quite cheery. I expected the same when it was my turn. Instead, I received the total opposite. Cashier did not greet me at all, scanned my items, told me the price and to scan my credit card, handed me the receipt and looked away. I confronted him telling him that he was a bit rude with me and that he did not even tell me "thank you" or ask me "how are you?" His response, "I did. I said thank you and have a good day." I c...Read more

Taken to Costco by an existing member as a test, and the overall experience was fine.

However, the roast chicken I bought (albeit comparatively quiet cheap -- AU$6 / 1.4kg), was of the "Kirkland", home brand variety (not well received, from my limited Google'ing) and turned out to be under-cooked (*rubbery meat below the surface; some signs of blood; a little hispid in parts (feather stems not properly removed)). Moreover, not everything is "cheap" -- 2kg of generic apples ($8), 2kg mangos ($10), for examples, aren't particularly cheap... m...Read more

Been a member before when Docklands was opened. Had bad experience about check out register cashier. For being rude and acting like your an idiot. Being a new member they should guide you and lead you what to do not acting like a boss and commanding you!!! No manners at all!!

Thinking just one bad apple to the company. So decided to become member for a second time and went to Costco Moorabbin.

Having all we had for groceries, Me and my wife decided to split bills for a reason, we both got a membership card. We have only one cart and this...Read more

I was a member for a year 5 years ago when they have opened their first store in Australia, Docklands. And I was amazed by the variety of the American brands and products from toothpastes to cosmetics in bulks, sunglasses, jewelries, really interesting small kitchen appliances, tons of clothings etc.. Then this year I became member again after they opened their second store in Moorabbin and I absolutely shattered seeing how they have changed since then. Only some american brands mostly common brands you can buy anywhere in Melbourne, in coles o...Read more

Go in they check your members card, I was told I could bring 2 guests. After a long wait for my guests to get what they wanted, and then go through the check out with their items. I'm told sorry you have to do everything yourself they cannot pay seperatly which by the way on the check out you have to show your card again.
Are you kidding me you take 2 extra customers which had over $500 in items and I have to pay for everything and then they have to give me the money. What a load of crap unbelievable you are bringing more customers and you st...Read more

I agree to most review here that their price is too high, but I always have something to buy there, like roasted chicken, only 6.99 but much larger than local supermarket. Their cake and bread also very good and cheap. Most of their prepacked product are much cheaper than other's full price and higher than half price sale. So it is good for those thing you need but not on sale in other super market. Also their electronics is slightly lower, like the Shark vacuum is $100 lower than other place when I sign the membership card. If you bought it, y...Read more

Costco should rename itself Costlyco. Poor quality and uncompetitive pricing. Don't waste your time and effort pushing the oversized, heavy trolley around the warehouse for a bargain as personally I could not find a single one. Fortunately you can get your $60 membership fee back.

I had heard that the meat was good, but looking at the quality and pricing of the meat I do not agree with my friends opinion.

Costco seems to be a very popular destination. I can't understand why, as the customer service is brash, you have to pay a fee and hand...Read more

Im a member of costco here in Australia, and for the most part l am very satisified, the staff are friendly and helpful, these warehouses are amazing and l always over spend... l like both the Ringwood and Dockland stores, for me they are a bit far though, its a day trip, so to find that a Moorabin store was opening l was excited... l went there last night and lm not impressed, these stores are for my bulk buying, the soap powder l get from costco was NOT in Moorabin, the coffee l buy again not there, l asked about them no one seemed to know a...Read more