Pretty poor card 1. The reward points have significantly less value per point then the standard amex cards. 2. If in store they will convince you to get the card to save 10 percent. Issue is the process to sign up and also ensure that you meet the sign up annual fee waiver is messy (I.e 3 transactions in a short period) . The card is essentially a standard loyalty card but requires a credit check.

I’ve not experienced a worse customer service than from David Jones American Express team. They do not stick to their promises at all. I’ve been eligible for a $250 David Jones gift voucher which never arrived since last May 2018. It’s Feb 2022 as I write this. I still haven’t received it and each time I make a call, I’m told it’s being processed and that I will get a call back or that the card should arrive in 7 to 10 days... That’s how we’ve ended up here. This company clearly is experiencing a lot of issues, I would not be surprised to see it collapse at the rate they are managing clients. I’ve canceled the card and discourage strongly of anyone looking to sign up to this migraine inducing experience.

Since gathering my personal info on an iPad in store, they have managed to lose it completely with no explanation and no apology.
These people cannot be trusted with your personal data.

We needed to sign an "account management consent form" to allow the subsidiary cardholder to check payment status. The idiots sent us a form with was duly signed and returned. AMEX then came back saying it was the wrong form ....2 weeks later.
Dealing with the people on the help desk in the Phillipines is useless...but unfair on them ...the idiots in Sydney ..then start talking about anti-money laundering ...and are in a useless.

The services become worse and worse. and the member benefit offer less and less. I use the card already five years. I think it is time to change.
Last time they use my point to redeem David jones gift card without my authorise and no apologise when I call them.

I Try to dispute for an unauthorized transaction and it takes a while to investigate, and at the end they still want me to pay for an online transaction that I never made. I won't pay for it. customer service is the worse in the world very unhelpful (Amex doest have the text alert that you need to verify before any online transaction like visa and master card have)

Statements and website easy to understand. Points system quite good compared to many others. Of course the usual high interest rate, but that is par for the course. I like that they text/email confirmation of payments and reminders.

I have been an Amex cardholder since 1999. Their services have been always 5 stars. I feel so Privilege to have Amex and Amex DJ cards!

I cancelled my DJ American Express card because the customer service & websites from both companies were awful. I was sent my points balance in $350 worth of DJ gift cards.
I went into the store to spend them on Xmas gifts, only to be told at POS that there was no credit on them! I had no choice but to leave the store without the gifts I planned to buy. I spoke to customer service and have followed up more than 4 times over 3 weeks, being promised time and time again that they would resolve it and they would call me back. Spoke to 6+ people who’ve apologized and promised to call back. 3+ weeks later and no resolution.
Absolutely useless, please do not deal with them!

My whole experience with this card lasted less than a month. it's a waste of time.
The website is difficult to navigate.
I rang the helpline 3 times and I was told 3 different stories.
Untrained staff

We were offered this David Jones American Express card when we did some shopping in David Jones this year. We did pay the annual fee but also got a cash back. The offer sounded great. We now use his card much more than the other ones because we can collect point and then redeem.

If you like getting more back when you spend then this is the card for you!
I have been with DJ Amex for over two years now and it is so great to be able to redeem your points on vouchers, my partner and I love being able to go to the movies for free.

no complaints from me at all, the staff are ok when i miss payment by day or two and really the most helpful call staff ...good points from majors i.e. coles woolies petrol

Make sure you are making more than the minimum repayments or you won't pay the card off before the interest free period and that's how they get you.

I recently moved and thought I had told everyone that I had moved. Apparently according to American Express I had not. Fine it was only about $50.00. I paid it but it was the abuse I received for being an 'idiot' for not changing my address properly. I am now trying to cancel card. I had told the chap who called me an idiot that I did not want the card anymore. Still an email telling me they are sending it to my previous address. AARRRGGGHHH. That I can't respond to the website that only allows me to talk to a company that encourages abuse, by the fact that you can't send an email. Hopefully my contact with David Jones will help. Hopefully the card is now cancelled.

I was encouraged to sign in DJ AMEX Platinum and been told that there is NO ANNUAL FEE for the first year. Just after TWO WEEKS, I have checked online statement and $299.00 has been deducted as "annual fee". I am really disappointed and sad, it seems that we have been cheated. Be really careful before you sign DJ cards and read their offers.