Placed an online order for a few simple things for my coffee machine (everything was in stock at the time), payed for them straightaway and started waiting...Three weeks and two phone calls later,my order still didn't arrived. When I called them by the end of the 3rd week, I got told that my order was still sitting in the system unprocessed for a reason they couldn't even explain!! Barely got an apology for that as well! Unacceptable service, their online shop is a disgrace as well. Stay clear, buy your stuff from other retailers!

I recently ordered some consumables (descaler, milk clean) and a nifty vacuum jar (built in pump to keep the oxygen out) from Delonghi's online shop.

Not only were all the ordered items delivered promptly, but they were security sealed (so you could easily see if your box had been tampered with) and sent registered post, all for a reasonable price.

This is how web purchases should be - easy and reliable.

Definitely recommend getting the Vacuum Canister - nifty idea - and really does keep your coffee beans nice and fresh
Reliable, Safe, Easy to Order
No discounts, but then its hard to find discounts on this stuff elsewhere anyway