Devanti Questions & Answers

Hi Brian,

Thank you for reaching out to us!

Could you please kindly advise us which product are you enquiring about?
Do you have a model number/SKU to provide us so that we can identify the model and better assist you?
The model number would be on the packaging and in the instruction manual.

Looking forward to hearing from you soon.

Thank you.

Regards,
Sharon - Devanti Team

Hi Brian,

Thank you for your reply.

We are sorry to hear that the instruction manual has been omitted. We do apologize for the inconvenience caused.

However, we could send you an electronic version of the manual right away. Do you mind providing us your email address so that our Customer Service team could send you through the manual?

Looking forward to hearing from you soon.

Thank you.

Regards,
Sharon - Devanti Team

Hi Dave,

Thank you for your time writing to us and letting us know of your enquiries with our Built-in Oven.

Regarding the questions with the Fan-forced mode and bottom heating, we are still confirming with our purchasing team on this information.
Please be assured that we would get back to you as soon as we have an answer from our purchasing team.

Regarding the issue with the noise, it would be best if you could show the noise via a video so that we could investigate the issue. In this case, could you shoot a video to show the issue and send it to the original seller from where you purchased the item?
If the seller determined that it was faulty, the warranty would be claimed from the original seller, and please note that this is the normal procedure.

Let us know if you are unclear with the process, we are always happy to help!

Thank you for your understanding.

Regards,
Sharon- Devanti Team

Hi Dave,

We have now heard back from our purchasing team. Thank you for your patience.

1. This built-in oven (model: BIO-B-5F-BFE2-SS) is fan forced.
2. There is no bottom heating for this oven and there is a mistake in the instruction manual. The manual has been used across a few models, and the suppliers may have missed this information out for this model. We do apologize for the inconvenience caused and we would amend the manual as soon as possible.

Thank you again for writing to us.

Please do let us know if you have any other queries.

Regards,
Sharon- Devanti Team

Hi Oleg,

Thank you again for your question.

We have just replied to you regarding this case on the Review that you have written on Product Review.

We are unable to offer the remote controllers as Parts Purchase as we are no longer selling the model, GWH-B-30L-NG-WH, you have purchased with us. As your original controllers were lost by accident, our warranty also does not cover in this case.

We again apologize for the inconvenience caused.

Thank you for your understanding.

Regards,
Sharon - Devanti Team

Hi Cheryl,

Thank you for reaching out to us.

Could you please kindly advise us which product are you enquiring about?
As we have multiple products that do offer hot water and would like to confirm with you so that we can better assist you correctly.

Looking forward to hearing from you soon. Thank you.

Regards,
Sherlyne - Devanti Team

Hi Marg,

Thank you for contacting us! We appreciate your time writing to us.

We have checked with our Devanti Customer Service team, and they have advised that you have been communicating with them via email and you has just informed us that the original seller do not exist anymore and the Range hood model you have is model "RH-C-90-TWA04".

We are very sorry to advise you that as we have made improvements to our range hoods range, we are not selling the model "RH-C-90-TWA04" anymore. Hence, we do not have the charcoal filters available for the model you have. We sincerely apologize for the inconvenience caused and we kindly seek your understanding on this matter.

However, the compatible charcoal filters would be available for purchase for our new range of range hoods. If you would like to check them out, they are available for sale on Ebay, Catch and other online shopping sites.

Please reply if you have other enquiries, we would reply back to you as soon as possible.

Thank you for your understanding.

Regards,
Sharon - Devanti Team

Hi Marg,

Thank you for your reply.

We regret to advise you that we do not have charcoal filters that fit the model of the range hood you have as the new range of range hood we currently sell has a different structure to the old one.

We are very sorry that you already have the range hood installed and we again apologize for the inconvenience caused.

Thank you for your understanding.

Regards,
Sharon - Devanti Team

Hi JP,

Thank you for letting us know of the issue!

We are sorry to hear that you are hearing noises from your hot water heater even when it is not in use. We would like to look into this issue for you.

For us to investigate, could you please provide a video to show the noise and send to us via email? Our email address is [email protected]
Please kindly attach the video in the email.
From there, our customer service team will be happy to assist you.

Otherwise, you could also send the video to the seller on the website that you’ve purchased our product from if it is easier for you.

Please let us know if you require any assistance with the process.

Thank you for your understanding.

Regards,
Sharon - Devanti Team

Hi John,

I’m sorry to hear that the rain gauge is not recording any rainfall now.

I have checked with our Purchase team and they confirmed that this is an issue we have not encountered before and would like to help you look into this case.

We advise you to please contact the Customer Service team to obtain recommended troubleshooting solutions. They may ask for photos or videos to better assist you and solve the issue.

To contact the team, please contact the seller from the website that you’ve purchased the weather system from and kindly initiate a request with them for further investigation and solution for the issue.

Thank you. Please do not hesitate to contact us if there’s anything else that we can assist you.

Regards,
Sherlyne - Devanti Team

Hi John,

Thank you for your reply, it's good to know that the weather system is working well now. Hope you'll continue to enjoy using our product!

Please do not hesitate to contact us if there's anything else that we can assist you with. Thank you.

Regards,
Sherlyne - Devanti Team

Hi Em,

I’m sorry to hear the water leaking issue on the water cooler.

Could I confirm with you that both the water cooler dispenser and 22L filtered bottle are Devanti’s?

There might be incorrect or incomplete parts assembly of the filtered bottle, on the part where it is connecting to the water dispenser.

This could cause the white ball float that is connecting the filtered bottle to the water dispenser to be left loose and the rubber tip that seals the tip of the float left uninstalled.

I hope that this information would help to solve the water leaking issue.

Please let us know if there’s anything else that we could assist with. Thank you!

Regards,
Sherlyne - Devanti Team

Hi Scruff,

Thank you for reaching out to us. Sure, we are able to send you a copy of the user manual for Devanti Ice Maker Machine CIM-IM-50 via email.

Could you provide me with your email address so that our Customer Service team could send you the manual?

Please reply to this response or drop us a private message if you’d like to provide your email address to us privately.

Thank you. Looking forward to hearing from you soon.

Regards,
Sherlyne - Devanti Team

Hi Scruff,

Thank you for providing me with your email address. I have now forwarded your email address to our Customer Service team and the team will send you a copy of the user manual shortly.

We hope that you'll continue to enjoy using our ice maker machine!
Please let me know if there's anything else that I could assist with. Thank you.

Regards,
Sherlyne - Devanti Team

Hi Carm,

Thank you for reaching out to us! I’m sorry to hear that there were small holes in your clothing. This is an unusual result from using Devanti washing machines.

I have checked with our Purchase team and they have confirmed that the program operations on the user copy manual are described correctly.

Please also kindly check that the clothing is suitable for washing machine use, as some delicate clothing may only be suitable for hand wash. Otherwise, we also suggest putting a laundry bag over the clothing before putting them in the washing machine so that they are less likely to be damaged.

Please let me know if you require any further assistance. Thank you.

Regards,
Sherlyne - Devanti Team

Hi Debk,

Thank you for reaching out to us! I’m sorry to hear that the water was leaking from the cooler.

There are multiple reasons that might have caused the leaking water. Could you please advise us which part of the water cooler was the water leaking from and if the water container used is Devanti or another brand’s?

Another possible reason is that the rubber tip (separately packaged in a plastic wrap) that comes along inside the water cooler box package was not put on the water container before placing it on the water cooler which then caused the water leaking.

Hope the information helps. If you need further assistance, please let me know! We’re always here to help.

Thank you.

Regards,
Sherlyne - Devanti Team

Hi Debk,

No worries, it’s a pleasure for us to help you! Thank you for describing the water leaking issue.

From what you’ve described, it seems that there are some issues with the installation of the water cooler and water container, which might have caused some parts on the white ball float that is connecting the water container to the water dispenser to be left loose or uninstalled.

There should be a rubber tip that comes along inside the water cooler package. If this is not in the package, we advise you to please contact our Customer Service team and request for the rubber tip to be delivered to you.

The team will also be able to provide you with troubleshooting solutions, including assistance with installation parts. They might ask for photos/videos of the leaking water which would be helpful to better solve your issue.

To contact our Customer Service team, please reach them via the ‘Contact Seller’ options from the website that you’ve purchased our water cooler from. Alternatively, please send in your inquiries via the ‘Contact Us’ tab on our Devanti website at www.devanti.com.au and they’ll get back to you as soon as they can.

Please feel free to let us know if there is anything else that we can assist you with. Thank you.

Regards,
Sherlyne - Devanti Team

Hi Steven,

Thank you for reaching out to us! I’m sorry to hear that the temperature was not cold enough for your bar fridge from time to time.

May we clarify with you the bar fridge volume capacity of 190L that you’ve mentioned? We don’t have the said capacity but we have the 198L 2-Glass Door bar fridge model.

For the manual, we are happy to provide you with a new one via email. If you’d like to, please provide me your email address by replying to this response or using the Private Message feature in the Product Review platform if you’d like to send it to us privately.

The full snow flake represents the cooling light and when this light is illuminated, it means that the fridge compressor is working to ensure the fridge compartment is at the temperature you’ve set.

The half snowflake represents the ‘defrost light’, which could be activated when there is a need for additional defrost, for instance, when there is an extra ice build-up. This is so as to support the lasting optimum performance of our bar fridges. If you require to do so, please press and hold the half snowflake button for 6 seconds.

Please note that there is already an automatic defrost feature on the cooler which runs cycles every 6 hours and each lasts for 20 minutes.

Hope this information is able to answer your inquiries. Please feel free to let us know if there’s anything else we can help you with.

Thank you and have a nice day!

Regards,
Sherlyne - Devanti Team

Hi Marison,

Thank you for reaching out to us! I’m sorry to hear that the milk did not last as long as it should’ve been.

Our Devanti bar fridges have a temperature range of 0 to 12 degree Celsius.
When turned on to the number 5 temperature setting, the bar fridge will be in the coldest and lowest internal temperature state.

There are multiple external factors that might have caused the bar fridge to not be as cold as desired. Some of these include the food load placed inside the fridge, surrounding temperature and frequency of door fridge openings. Please refer to the user manual that came along with the bar fridge you’ve purchased for more information and troubleshooting guide.

We do acknowledge that there’s no specific temperature range stated on the product manual and we will be relaying this to our Purchase team to modify and improve.

Our bar fridges have been designed in mind to ensure the lasting quality of food and beverages placed inside the fridge.

Hope the information helps. Please let me know if there’s anything else that I could assist you with. We’re always here to help.

Thank you.

Regards,
Sherlyne - Devanti Team

Hi Honey1221,

I'm terribly sorry to hear that! I hope no one is hurt in this incident. It's unusual that our product will catch on fire as our products are certified for safety use. I will need more details from you for a further investigation.

Can I please know which product was it and was it a product given by a seller? If not, would you know where was it purchased from?

I'll be sending you a DM for more information needed.

Hope to hear from you soon.

Thank you.

Regards,
Velerie - Devanti Team.

Hi Luisa,

Thank you for reaching out to us! I’m sorry to hear that the water was not cooled after leaving it overnight.

We’d like to please verify that the model you’ve provided us with: WE-BP-F22B is a filtered water cooler bottle?

Could we ask if the water cooler/purifier unit that you are using to cool the water is a Devanti brand? If it is, our customer support team will be able to provide you with troubleshooting solutions for the unit.

Please let us know and we’ll be able to direct you the next steps required to solve the issue.

Looking forward to hearing from you soon.

Thank you.

Regards,
Sherlyne - Devanti Team

Hi Sara,

I'm sorry to hear that the unit is having an issue.

Can I please confirm which website did you purchased it from? We do not recommend you to fix it yourself before determine the issue with the Customer Support. After further investigation and determine the issue, they will be able to offer solutions to it.

Due to the recent virus outbreak, Customer Support may be experiencing huge volume of requests and messages. Please be reassure that after you send the message, they'll reply to you within 1-3 business days.

Please let me know if you need further assistance on contacting their Customer Support.

Thank you.

Regards,
Velerie - Devanti Team

Hi Baron,

I'm sorry to hear that the parts is missing in your package.

Can I please know which website did you purchased from and been sending emails to? Can I have your full name/ email address on the order please (You can DM me if you prefer)? I can take a look into it for you.

I'm glad to hear that it's a great machine. I will look into the missing parts issue and get it delivered to you once I have the details from you.

Hope to hear from you soon. Thank you.

Regards,
Velerie - Devanti Team.

Hi Daniel,

I’m sorry to hear that our Devanti bench top water cooler is not working well.

I’d like to ask if the water filter container is a Devanti brand? Our bench top water coolers are designed to work with most filter containers and bottled water.

Our water cooler does come in with a water guide plate which can be removed when a water filter container is on the dispenser.

Please let us know as we endeavour to help you out.

Thank you.

Regards,
Sherlyne - Devanti Team

Hi Juliaj,

Thank you for your enquiry.

Our air fryers offer a 1-year warranty. Hence, I'm sorry to advise you that the warranty for your air fryer has expired.

However, we might be able to offer a spare part purchase request for you to have the plastic arm replaced!
You can request for parts purchase by sending us a message through www.devanti.com.au under Contact Us tab, we will respond to you within 1 - 2 business days. From there, we can verify the model of your air fryer and check the stock for you.

Please let me know if you need any more assistance.

Thank you.

Regards,
Sharon - Devanti Team.

Hi Peppa,

Thank you for contacting us!

We are sorry to hear that the lights have stopped working, and we do apologize for the inconvenience caused by this matter.

As we are the supplier, we do not have the order details you have purchased with us.
However, if you could contact the seller directly regarding the issue, they would be happy to help as the sellers have your order details for quicker processing and warranty claims need to be arranged with the original seller (from the website you have purchased the item).

If you require further assistance from us regarding the warranty claim process, please do not hesitate to contact us again.

Thank you!

Regards,
Sharon - Devanti Team.

Hi Peppa,

Thank you for your reply!

I am glad that I was able to help.

Regards,
Sharon - Devanti Team.