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Reviews

3.3

12 reviews
5
(7)
4
(0)
3
(0)
2
(0)
1
(5)
  • Product Quality
    3.9 (7)
  • Return Claim MadeYes (1) · No (9)
  • Warranty Claim MadeYes (1) · No (9)
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Device Deal !! Sorry !! Out of Stock !!

published

Paid for the goods 8 days ago, never arrived. Contacted customer service just found that they are out of stock, Out of stock since the promotion start ?!?! The rep offered substitute goods which is opened box product and offer no compensation. They are listing the same product on eBay with a higher price.

I doubt this Device Deal are holding up customer money just for their "free interest" cash flow and return it back after 14 days. Rubbish!!!
Will not recommended, will not deal again

Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedArlo
1 comment
Device Deal
Dan L.Device Deal

Claim no stock, even though plenty are listed, jacked price.

published

I don't recommend. They took my money for a computer monitor and days later cancelled due to "lack of stock", but then relisted for a much higher price and even now currently have plenty available to purchase via their website and ebay store.
Haven't replied to any of my emails either.

Return Claim MadeNo
Warranty Claim MadeNo
2 comments
Device Deal
Dan L.Device Deal
professor v.
professor v.
umi

umiBrighton

  • 2 reviews

Poor customer service

published

We never have received the product. When we contacted the customer service the person on the phone has no intention to solve the problem for us. Kept telling us it is not their problem. Will never use them again

Return Claim MadeNo
Warranty Claim MadeNo
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Amit T.

Amit T.Sydney, NSW

Great Customer Service

published

Great customer service from Sep. Bought an Arlo Ultra security camera. Sep answered all of my questions fully and ensured my purchase was tracked and expedited. Great work, will certainly purchase from here again.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Darren R.

Darren R.Perth, WA

Excellent customer service

published

Purchased an Arlo Ultra 4K UHD Wire-Free Security Camera System on sale and was given a store credit after the price dropped further. Top marks Sep for sorting things out.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Device Deal
Dan L.Device Deal

Thanks for the positive feedback Darren, very much appreciated, Sep has received a pat on the back (and your review shared around the office) in recognition of his great service.

Bought online and excellent service!

published

Purchased the ARLO Ultra 3 pack. Device deal had the best price and so ordered them online. I hadn't heard of them before but had good reviews. They have exceeded my expectations on Customer Contact and Service. I was worried about delivery times, they gave me the tracking number and helped me with all questions that I asked. Excellent Service!

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Device Deal
Dan L.Device Deal

Thank you very much for the positive comments, we're happy to hear of your positive experience and hope to see you visiting again in the future.

Tony L.

Tony L.Sydney, NSW

  • Verified customer

Good Customer Service and Fast Shipping

published

I am always a bit worried when buying from a new online store but they were great and I am happy with my router. I'll recommend this shop to my friends

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedNetgear Orbi
See all answers
1 comment
Device Deal
Dan L.Device Deal
  • Verified customer

Long time satisfied customer

published

Long time satisfied customer here. They consistently deliver and when things go wrong their support is there to help. Devicedeal is one of the best sources of computer hardware for a good price online In Australia with good range is IT products

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Device Deal
Dan L.Device Deal

Hi Sara,
Thanks for taking the time to give us such a great review. We look forward to many more years of doing business together.
Regards,
DeviceDeal Sales Team

Zachary Amnell

Zachary AmnellIllawarra, NSW

Cheap for a reason.

published
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
3 comments
Device Deal
Dan L.Device Deal
Zachary Amnell
Zachary Amnell
Device Deal
Dan L.Device Deal
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Dan D

Dan DBrisbane

  • 5 reviews

Very disappointing service

published

Ordered ~$2000 security cameras. One of devices was faulty but they refused to take back until I’d wasted significant time with numerous overseas calls and emails to “help desk”. Confirmed faulty but refused to refund the $20 p&p I’m out of pocket returning the defective product they supplied me. The replacement product they sent was also faulty ! My advice would be to only buy from a reputable store so returns are hassle free and you won’t be out pocket $$

Product Quality
Return Claim MadeYes
Warranty Claim MadeYes
Product PurchasedArlo ultra
See all answers
1 comment
Device Deal
Dan L.Device Deal
Torbvvv

TorbvvvBunbury

  • 2 reviews

Fast, easy, assuring

published

After my order of a graphics card for my new pc, I received an email the SAME day asking me if the address was right, showing they are on the money. They were having trouble with it and there was no easier way of dealing with it then going on the website and talking to a real person in the chat room! This problem was fixed before the end of the day and was shipped within a day or two. Great website, cheap deals.

Jon

JonPerth

  • 7 reviews
  • 4 likes
  • Verified customer

Good

published

Ordered a modem/router online. Price seemed too good to be true, so I thought I might run into problems with this business like other cheap online retailers.

I was wrong, delivery was fast with good accurate communication regarding its status. Would recommend.

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