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Device Deal
Device Deal !! Sorry !! Out of Stock !!
Paid for the goods 8 days ago, never arrived. Contacted customer service just found that they are out of stock, Out of stock since the promotion start ?!?! The rep offered substitute goods which is opened box product and offer no compensation. They are listing the same product on eBay with a higher price.
I doubt this Device Deal are holding up customer money just for their "free interest" cash flow and return it back after 14 days. Rubbish!!!
Will not recommended, will not deal again
1 comment
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Claim no stock, even though plenty are listed, jacked price.
I don't recommend. They took my money for a computer monitor and days later cancelled due to "lack of stock", but then relisted for a much higher price and even now currently have plenty available to purchase via their website and ebay store.
Haven't replied to any of my emails either.
2 comments
Dan L.Device Deal
Hello,
We're sorry to hear of your experience with DeviceDeal. Unfortunately we have quite a few situations where pricing is increasing significantly on certain products on a daily basis, this is du... Read more
e to new shipments coming in through different suppliers and those shipments costing us more than shipments that were in stock prior to COVID-19. Increased international shipping costs, changes to exchange rates and increased cost of production have increased pricing for many of our products.
I don't have a problem with prices increasing for whatever reason. My problem is that I bought an item from you for a great price, was expecting it in the mail then days later get told it was out of s... Read more
tock, automatically refunding me. Then STILL seeing it available to purchase through your website and ebay store but for at least $120 more. It seems you guys didnt want to honor the price I paid and just IGNORED my emails trying to resolve this issue.Similar opinion? Write a review on ieatwords.com.au!
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- 2 reviews
Poor customer service
We never have received the product. When we contacted the customer service the person on the phone has no intention to solve the problem for us. Kept telling us it is not their problem. Will never use them again
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Amit T.Sydney, NSW
Great Customer Service
Great customer service from Sep. Bought an Arlo Ultra security camera. Sep answered all of my questions fully and ensured my purchase was tracked and expedited. Great work, will certainly purchase from here again.
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Darren R.Perth, WA
Excellent customer service
Purchased an Arlo Ultra 4K UHD Wire-Free Security Camera System on sale and was given a store credit after the price dropped further. Top marks Sep for sorting things out.
1 comment
Dan L.Device Deal
Thanks for the positive feedback Darren, very much appreciated, Sep has received a pat on the back (and your review shared around the office) in recognition of his great service.
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Bought online and excellent service!
Purchased the ARLO Ultra 3 pack. Device deal had the best price and so ordered them online. I hadn't heard of them before but had good reviews. They have exceeded my expectations on Customer Contact and Service. I was worried about delivery times, they gave me the tracking number and helped me with all questions that I asked. Excellent Service!
1 comment
Dan L.Device Deal
Thank you very much for the positive comments, we're happy to hear of your positive experience and hope to see you visiting again in the future.
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Tony L.Sydney, NSW
- Verified customer
Good Customer Service and Fast Shipping
I am always a bit worried when buying from a new online store but they were great and I am happy with my router. I'll recommend this shop to my friends
1 comment
Dan L.Device Deal
Hi Tony,
Thanks for shopping with DeviceDeal and thank you as well for leaving a positive review, we look forward to helping you again in the future.... Read more
Regards, Device Deal Sales TeamSimilar opinion? Write a review on ieatwords.com.au!
- Verified customer
Long time satisfied customer
Long time satisfied customer here. They consistently deliver and when things go wrong their support is there to help. Devicedeal is one of the best sources of computer hardware for a good price online In Australia with good range is IT products
1 comment
Dan L.Device Deal
Hi Sara,
Thanks for taking the time to give us such a great review. We look forward to many more years of doing business together.
Regards,
DeviceDeal Sales Team
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Zachary AmnellIllawarra, NSW
Cheap for a reason.
Ordered an item on a Wednesday, not shipped on the Thursday, no update on the Friday so I rang them. Was told that they were waiting for an item on my order that was going to be there that day. Was promised that the order would be shipped the same day. All the person did on the phone was change the status of the order from Processing to Dispatched, the item was never dispatched on the Friday. No tracking number for the whole weekend all the way to Monday when I decided to ring them again. I was given the tracking number on the Monday, however, ...Read more
the Tracking information does not register with Australia Post. This item, even though it has a tracking number HAS NOT BEEN DISPATCHED. Literally a 3 day processing time for items to be outbounded. I was continuously lied to the entire time. Don't trust the staff here and be prepared to wait a long time for your item, even if you pay for express postage (which I did). Do not shop at this online store and don't trust their in house reviews because honestly, they're most likely fabricated.3 comments
Dan L.Device Deal
Hi Zachary,
I am sorry for the poor communication regarding your order. We did have a delay getting the correct cable for your order, that we acknowledge. The item did arrive on Friday, but just mis... Read more
sed our courier collections at 3PM. The staff member you spoke to was confused by the order status and incorrectly advised you that the order had left, rather it was completed but waiting collection. I can appreciate your frustration at the poor communication.It's not poor communication mate, it's flat out lies. He also tried to lie to me again today telling me that it was an Australia Post issue, meaning that it had not been scanned in by Australia post b... Read more
ut had not been dispatched at all. Australia post had never received it. Lies upon lies. Don't assume I am a moron, I don't appreciate being treated as such. As for the refund on the Express post, so you bloody well should. Absolute poor performance on your part.Dan L.Device Deal
Thanks for the additional information Zachary, whilst your experience has obviously been very poor, we do appreciate you taking the time to explain what went wrong and why, if we dont hear about it, w... Read more
e cant fix it so thank you. Rest assured we're following up internally to investigate why you received the communications you did and to ensure it doesn't happen in future.Similar opinion? Write a review on ieatwords.com.au!
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Dan L.Device Deal
Hi John,
Very sorry to hear of your negative experience, it sounds very much like we have not communicated the situation very well at all. I would be happy to review your case and see what happened ... Read more
and what we can do to make it up to you. Feel free to pop us an email to [email protected] with your order number, for us to look into.