Direct Pool Supplies

Had black stain on quartz pool surface. Was really annoying me. Direct Pool Supplies provided advice and shipped product to get rid of it. Will be using these guys again.

Excellent range of products. They had the specific spare part that I needed for my 10 year old pump so that was great and saved me having to buy a whole new pump. The advice they gave was great. Can’t fault the business.

Made an order on a new item and they sent a returned item with half the stuff missing. Put in a dispute, nothing, rang them and they were shocked and sent a replacement straight away and gave me the tracking number. Problem is, it was the same tracking number as the pointless one, as soon as I questioned this they magically found the new tracking number and made out it was definitely sent the day before when I rang them. They mustn’t know how tracking works because the item wasn’t placed with Australia Post until an hour after I emailed questio...

I ordered a pool light which turned out to be faulty and it took a couple weeks of emailing and calling to get someone to respond and eventually I managed to return it.
I am still waiting for a refund after two more weeks and still no reply to my emails.
I really don't know how they stay in business.

Avoid them. It's that simple. Only gave one star because it's not possible to give none. I,m out about $800 bucks without boring everyone with my saga. Avoid this place and go elsewhere.

Best price for the product that I could find. I was a bit worried when I saw the reviews for Direct Pool Supplies after I had completed the purchase but I shouldn't have been concerned

Delivery was free and was completed 8 days from order to SE QLD which I think is very reasonable in the current circumstances. Comms on tracking is via login to your account, there are probably better ways to do this but all in all I'm very happy with the purchase and the service.

Read all the bad review but I found that they delivered on time. Brought three tins of paint. Haven’t used it yet but looks fine. Only complaint was they didn’t send any tracking number for the product.