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Reviews

4.4

161 reviews
5
(119)
4
(18)
3
(5)
2
(9)
1
(10)
  • Transparency
    2.2 (9)
  • Customer Service
    3.9 (15)
  • Rates and Fees
    1.6 (5)
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My life with Dixons, Canberra

published

After nearly a quarter of a century with Dixon Advisory, Canberra, I am well placed to assess their performance in helping me out of my working life and into a retirement - serviced by excellent financial advice in a client relationship enjoyed for its warmth and cordiality. I saw 5 or 6 advisers before retirement, but only following a meeting over 20 years ago with Alan Dixon did all pieces of the future financial puzzle come together. His advice was wholly professional and well judged, and to be analogous, it has been the captain of my ship of life ever since. Insufficient words remain for the superb quality of his Canberra staff.



G and A

G and ACanberra

  • Verified customer

Dixons know their stuff and never sit still

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Simon

SimonBatemans Bay

Very satisfied clients

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Since retiring six years ago my wife and I have been very satisfied with the service and professionalism that we experience with Dixons. Dixons regularly review our financial situation and we have been very satisfied with both the financial and investment advice we receive from our advisors. Excellent examples of their advice are in the nature and performance of the US property and equities trusts.
The administration of our SMSF has always been handled efficiently. We have learned to trust Dixon's advice completely and are able to spend a minimum amount of time worrying about our financial future. We have no hesitation in recommending Dixons services.



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Very happy clients

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Chris

Chris

  • 3 reviews

One of our better decisions

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My wife and i have been with Dixon for a number of years now and always leave our face to face meetings with a smile.

Mary

MaryCanberra

Best Financial Decision Made

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CnD

CnD

  • 2 reviews

Solid advice and service

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Dixon Advisory has been part of our financial life for over 18 years. We have benefited from the timely advice received and the support provided during key life milestones.

Long term satisfied clients

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We moved management of our superannuation to Dixon Advisory based on the glowing personal recommendation of a friend. We are now long term, satisfied users of Dixon's services.
For anybody looking for a professional, one stop shop to assist with SMSF management, we recommend Dixon Advisory.

Fourteen years of continuous unfaultering service

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SMSF / Small Funds

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chris

chrisCanberra

  • 2 reviews

Dixon Advisory provides an extremely professional service

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For us Dixon Advisory is a one stop shop for SMSF, with ready access to a well versed set of professionals in superannuation. One could not fault the professional services we have received from Dyon - our financial advisor - and his team, through to all the daily administration of our SMSF by Jenessa and her team, and to our investment advisor Justin and his team. They have provided us with the total package on managing our SMSF.
Dixon Advisory, with their knowledge and their professionalism, has given us great confidence that our fund is working to the best it can to realise OUR goals

Eric

EricCanberra

Opening a SMSF with Dixon is the best retirement move we made

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  • Verified customer

Informed and harmonious self-managed super fund relationships

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Recommended without hesitation

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Before I went to Dixon, I was totally confused by what I had heard about superannuation and retirement options. I have now been with them for ten years, during which time I have received all the information, care and attention I could have wished for. Having set up my SMSF, the day to day administration has been excellent and the continuing information and recommendations on my investments has been extremely useful. On a personal level, I have enjoyed the most respectful, professional and friendly service from everyone I have dealt with at Dixon. I would recommend them without hesitation.

Barb and Tony

Barb and TonyAustralian Capital Territory

  • 2 reviews

Total Satisfaction with Dixon.

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We have been with Dixon Advisory for nine years, since our retirement. We have received better support and advice than we ever expected from financial and investment advisers. We don't have the biggest nest-egg yet we are given full support in the running of our SMSF. Dixon Advisory takes all the stress and worry whilst we enjoy retirement. We will always recommend Dixon Advisory to anyone seeking advice on setting up a SMSF... they are wonderful!

The Best Superannuation Advisers

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I have been with Dixon Advisory for 20 years....they have given me 6 or 7 pieces of advice that have been incredibly valuable and timely....AND their ongoing advice and administration of my superannuation and estate planning has been exemplary

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Outstanding service

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Glad we have made the change.

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We have been with Dixons for about 18 months now. We have found them to be very efficient, courteous and reliable. They are very helpful always keeping you advised and explaining things to you. Their communications skills are second to none. We also like their upfront fee schedules unlike our previous financial advisor. Hazel Tan, Jessica Surlan and Vania Suwahjo are an awesome team and we feel very lucky to have them working for us. We would, and in fact have, recommended them to family and friends. We are so glad we made the change

Dixons: A track record of growing my super safely

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Pen

PenCanberra

  • 2 reviews
  • Verified customer

Excellent support for the financially underdeveloped

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I am very satisfied with the financial advice and the administration that has made my SMSF with Dixons effective and efficient, but I'd like to express particularly my appreciation for the quality of communication and briefings in my meetings with Rahulan. I have no investment background and little natural interest in matters financial. I have put managing finances in the same basket as managing dental health - necessary but onerous, but I have very much appreciated Rahulan's patience, clarity of communication and informative presentation of the relevant information in our review meetings, and his reliable follow-through on the decisions made.

KT & H

KT & HCanberra

  • 2 reviews

Best Investment Advice

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My wife and I are very pleased that we chose Dixon Advisory as our Investment Advisor in 2002 because of the ongoing comprehensive advice and guidance provided to us concerning investments, taxation issues and Centrelink
rules.. We are particularly pleased with their management and effective control of our SMSF, with the results produced being sufficient in each year to fund our accumulated pensions withdrawals, as well as boosting the balances of our capital accounts..We are impressed by the the professionalism and integrity of our advisor Rahulan and his team, as well as the other Dixon operatives we have been associated wiith, and have no hesitation in recommending Dixons to others.

Page 5 of 9
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Questions & Answers

Emiko

Emikoasked

If we can't sell our Fort Street funds, how can we close our account and leave Dixson? Do you charge us an exit fee?

2 answers
Gibbo
Gibbo

Emiko, If you have an SMSF with Dixons you need to check with them on the procedure to close the SMSF. There are requirements to be met with the ATO. Dixons charged me fees to close my SMSF - a flat fee of $2990 plus about 1% of the value of each investment (up to a maximum of $399).

I do not know how you sell the Fort St funds if there are no buyers - maybe you have to wait until Dixons sell all the assets held by the funds. Ask them what they plan to do with the Fort St funds.
R

Hornswoggle
Hornswoggle

Emiko, you can move your entire fund to another accounting firm, your smsf owns Fort Street, not Dixon's. If you want to fold the fund and cash out, you'll have to wait for Fort Street to sell. As Dixons charges fees up front, wait until they have finished your end of year tax return, you've already paid for your end of year financials - you won't get a refund from them if they don't do it but you'll have to pay someone else to prepare it for you. Messy.

Anne

Anneasked

Does anyone think that Dixon Advisory in 2020 has changed under the new investment committee and administration and would be worth giving a second chance to manage one's SMSF? Any comments gratefully received.

2 answers
Gibbo
Gibbo

My experience with their investment advice was not good and I've since separated from Dixons. . They were OK with general administration of the SMSF .
I dont know if the investment committee has changed but be wary of them recommending their own financial products.

R

Anne
Anne

Thank you very much!

hate2seeitgo

hate2seeitgoasked

Like many others, we are increasingly disillusioned with Dixons' tendency to push investments in which they have a stake, and we have lost a lot of capital as a result, so my question is: are people going to a different SMSF manager, or to industry funds or retail funds, what's your solution?

5 answers
Jayel
Jayel

Cant sell Fort Street (Walsh & Co. A subsidiary of Dixons) so stuck with an SMSF until all assets are sold. I dont trust advisors at all after this experience so opened a Commsec account and bought ETFs for now. Will go with an industry fund as soon as I can. Advised by Dixons that there is a long list of sellers and Fort Street has no buyers (also controlled by Dixons) but they will need to do something by June 2020. Till then, ETFs and a Commsec account is working better than my years at Dixons. At least I can trust myself.

Anne
Anne

I lost so much money with Dixon's I took my SMSF to another advisor. On his advice I have sold just about all the Dixon products and am in no fee paying ones now. I am completely disillusioned with Dixon's and regret having ever been a client.

Jayel
Jayel

Likewise, all Dixon products (except Fort Street that cant be sold) gone. Too unethical for me and funds are not performers. I lost a lot also on totally non performing funds recommended by Dixons that just happened to be their own products. Best advice is to get out or don't consider getting in.

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