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grannymay
- 4 reviews
Have Extras insurance only - very satisfied. Good value for money
I have been very happy with the service and rebates offered especially optical, pharmaceutical, dental and podiatry (orthotics). Admittedly not so great on the rebates for the actual allied health consultations but that is minor in the scheme of things. Way better than other funds I have been with.
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Lydia P.Adelaide
- 10 reviews
- 11 likes
Doctor's fund for doctors ? Poor service.
We transferred our policy from Medibank to DHF thinking that this insurer (Avant), a policy for those in the health industry and spruiked as an insurer by doctors for doctors would understand how time poor we were for starters and would be looked after by our own. I rung them up to check on my reimbursement eligibility for certain Medicare item numbers and was promised that an assessor would get back by COB today which never occurred. Rung them up again at 1730 ACST only to be told that nothing was assessed and the assessors were all gone for t...Read more
he day. I and my patients would both really hate to be rung up tomorrow whilst I was in the middle of performing a procedure, and an insurer "for doctors by doctors" should very well understand these things. Please get your front desk act together.
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Worst customer service
Contacted them after surgery didnt pay Bill's never call you back and I've been with the 3 years no claim wouldn't recommend.
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Excellent service and so helpful when placing a claim
My wife injured her achilles at a sporting event. Their insurance kept being very problemafic. Doctors health fund were amazing. Always answered the phone, real people who were actually nice and sorted things out! Maybe it shouldnt be surprising, but i wouldnt expect an insurance company to be nice and helpful. (The only online reviews i write are usually when a company is really bad, but dhf have been very impressive.) Highly recommeded!
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False info all the time
I had to have surgery, i contacted them was told on the phone that it was all covered don't stress, get a call the day before my surgery from the hospital telling me that it wasn't covered, called them they said they stuffed up and not to worry, ended up being 1800$ out of pocket and now they're doing the same thing 6 months later to my partner..... not good customer service.
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Do NOT choose Doctors Health Fund
Very poor customer service! Very poor communication! In the end they used a loophole in order not to pay a hospital bill. I strongly advise anyone considering this fund: Don't do it!
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