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Reviews

4.0

186 reviews
5
(131)
4
(11)
3
(2)
2
(3)
1
(39)
  • Value for Money
    4.6 (74)
  • Transparency
    4.4 (65)
  • Customer Service
    4.6 (77)
  • Booking Process
    4.5 (72)
  • Vehicle Condition
    4.7 (67)
  • Received Booked Vehicle
    • Yes (58)
    • No, I received a better vehicle (6)
    • No, I received a worse vehicle (4)
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Reviewer Photos & Videos

Ali

AliGreater Melbourne (Outer), VIC

Great people great service

published

Outstanding service, understanding and thoughtful. Massive thank you to Stephen and malik who made me feel like a friend and not just a customer.they gave ma brand new car and i keep extending the agreement for more than one year now just because of their professional services i don't need to go somewhere else to rent a car.As a satisfied customer I would highly recommended to others.



Fast and easy

published

I almost forgot to renew my contract and was promptly reminded. And was able to do it quite easily using my phone. Within a few steps, my contract was seamlessly renewed. Thanks mate!

Omega

OmegaGreater Melbourne (Metropolitan), VIC

The customer service is great.

published

Jasper is really great at customer service, I should have renewed my lease, but didnt and returned the car, and then Jasper managed to renew it and can still use the same bond. This means that I can work again. I was very happy with the car too.
Thanks Drive My Car.



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Happy Customer

Happy CustomerSouth East Queensland, QLD

Great Service

published

The car we hired was a mercedes and was in excellent condition. The customer service was excellent. We had one little hiccup but was sorted out very quickly. Overall very happy and would use this company again.

Rachel

RachelGreater Melbourne (Inner), VIC

Fantastic and Professional!!!

published

Customer service of Drive My Car was fantastic. I booked my car in a short notice and received bond quickly. Also really appreciate for the team who helped for the insurance claim which was very professional!! Will recommend my friends to Drive My Car!

Great communication and very accommodating service! Thank you :)

published

The team @ Drive My Car were very helpful and accommodating with my needs for a short term rental. In particular, Vincent - did a great job of organising all the relevant information and was very prompt in his communication. I had no issues with the car and the pick up/hand over was quick and easy. Bond was returned without any issues, too. Thanks guys and I will definitely be coming to you for my future car rental needs!

Great service!

published

We were trying to find a Jeep for rental in Perth but couldn’t find one in the typical car rental company. Booking was seamless and reliable. Staff liaising was very responsive and helpful. Owner was very flexible too.

Sezar

SezarGreater Melbourne (Inner), VIC

  • 2 reviews

Fantastic service easy to work with, I recommend it to others.

published

I'm happy with drivemycar, Great costumer service I hired the car for 3 months and
I got my bond back on time.
I used the vehicle for Uber it was reliable.

F Shah

F ShahGreater Melbourne (Outer), VIC

  • 4 reviews

awesome service.

published

i always comes back to them. they are cheap fantastic and reliable. i am so used to hiring from them at competitive prices i don't think so i can go back to normal car hire services. I think it is the future of car sharing services.

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Friendly, Efficient, affordable. It works

published

All aspects of the transactions required to register with Drive My Car as a user, then hire a vehicle were managed without any issues. It was seamless and straightforward as well as personal. The vehicle was in great condition, very affordable priced and our contact with the owner was always pleasant and friendly.

Great Value!! Cheapest rental i've used in Australia

published

Rented a car for 5 days. Total cost, including full insurance cover, was under $300.

Fantastic value for money, would highly recommend for anyone not wanting to break the bank on car rental!

SAMUEL L.

SAMUEL L.Sydney, NSW

  • 2 reviews

Excellent Follow up Customer Services!!!

published
Ahmed F.

Ahmed F.Greater Melbourne (Inner), VIC

It was great exprience

published

I had best customer service, quick and professional, all the transactio was handled perfect. I had recieved the car I have booked. The car i rented I was using it for my work, and it was one of the best car.

Ace K.

Ace K.Greater Melbourne (Inner), VIC

Great company and extremely reliable.

published

Great support team, very reliable company to book a car to drive rideshare, the bond is very low and cars are the newest models, I am very happy with their services and support. Thanks guys I highly recommend it

October 25th 2022 Update: Time is money you guys understand that and have the best support making my life very easy, thanks so much.

This is the third car that i rented from you, all in great condition, easy support to upload the files to uber, fast solving problems, i am very happy with the car that i am now that i had to lease for one year. Thank you so much Drive my car team.

A company that works for and with the Customer

published

Great customer service
Rental & Bond payments were processed with ease.
The vehicle collected was 110% better than what i expected. (after dealing with other companies)
Used for Uber X and was highly complimented by the riders.

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Phill

PhillGreater Melbourne (Metropolitan), VIC

Great company and best customer service. Above and beyond.

published

Best company and customer service. Above and beyond. I’ve been with others and only had a
Great experience with Drivemycar. They’ve done everything they said they would and even more.

Max Tayar

Max TayarGreater Melbourne (Outer), VIC

Is good

published

Good people to deal with and understanding when it comes to the customers needs and expectations. They helped with any questions that I had for them and were honest in dealing with them.

Dhruv C.

Dhruv C.Greater Melbourne (Metropolitan), VIC

Brand new Mercedes with valet pickup from the airport

published

Much much cheaper than using traditional rental car companies. For the price we paid and received a top-spec and brand new Mercedes, we would have been offered a Suzuki or Nissan Micra at Hertz/National etc. Customer service fast and easy to deal with. Highly recommended

James H.

James H.South East Queensland, QLD

A welcome disruptor in the market

published

Super impressed with this company; I am renting from them whilst waiting to get finance sorted out to buy a vehicle. Very easy to set up, customer service helped me to do this on a Sunday. I have been able to extend my rental twice with no fuss (it is from a dealership offered via this platform). Totally takes pressure off being rushed to buy.

Theo G.

Theo G.Greater Melbourne (Metropolitan), VIC

  • 2 reviews

High level of service.

published
Page 3 of 10
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Questions & Answers

Andrew M.

Andrew M.asked

Drive My Car

I am looking to rent my car on this site in Adelaide and noticed that there only seems to be about 20 cars and only 1 available? Does that mean this service in not in much demand in Adelaide.

2 answers
F Shah
F Shah

Hi andrew, yes, sometimes cars can be booked or not available. Better call them to help you for first booking... rest once you get used to it then you should be fine with it i have booked almost 5 times till now...

Drive My Car
DriveMyCar T.Drive My Car

Hi Andrew, we would suggest listing your car. We will call you and walk you through the process and pricing. If your car is well priced and in a good central location it could do well due to the fact that there are not a lot of cars available in Adelaide.

Mita

Mitaasked

Drive My Car

How is the car rental demand in Melbourne??

1 answer
Drive My Car
DriveMyCar T.Drive My Car

Hi Mita, Melbourne demand is strong, it is however always dependant on your location. The more centrally located the better.

Dawn

Dawnasked

Drive My Car

I've been on line trying to find a car - most of them say GOOD condition.... is that normal? Are good conditions cars ok. I'm wanting a car for several months? Thanks

1 answer
Drive My Car
DriveMyCar T.Drive My Car

Hi Dawn, Yes, all cars are in good condition, some cars are brand new models, no car is older than 10 years or has done more than 150,000 km. Call us on 1300 980 706 or email [email protected] and we can discuss your requirements.

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