As of March 6th 2022, Dux is offering each reviewer a Parts and Labour Warranty Extension from one year to three years to their customers to encourage them to write a positive or a negative review. It is possible that reviews were written by customers who received such a reward.
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Dux Airoheat D2FHG3000C Questions & Answers
7 questions from our users
Bobasked
Do these units have an anode fitted inside the tank ? If so how often should it be replaced ? Thanks Bob.
1 answer
Dux C.Dux
Hi Bob,
Our 250L Heat Pump is fitted with a sacrificial anode.
To maximise the life of tank, it's good practice to replace the anode at 5 year intervals (or sooner in areas with poor water quality).
This work should be completed by a licensed plumber in conjunction with a tank flush and replacement of valves as required. You can book in a Service call by calling Dux on 1300 365 115 or registering online at www.dux.com.au/support-and-aftersales
Choosing not to undertake this work will not affect your warranty.
Best regards,
The Dux Team
Christy Kasked
Hi, our dux aeroheat suddenly stopped working as the water is cold and will not heat up. We replaced thermostat but still no hot water.
Any suggestions? Thanks.
2 answers
Dux H.Dux
Hi Christy,
Could you please place a service call with our After Sales & Service team on 1300 365 115 Option 2 quoting the serial number of the unit.
There may possibly be an issue with the controller which will need one of our Service Agents to attend and inspect.
Best Regards,
The Dux Team
Dux C.Dux
Hi Christy,
We're just checking if everything has been sorted with our After Sales and Service team. If not, could you please email through your name, phone number, address where the unit is installed, model number and serial number of the unit to [email protected] so we can follow through for you?
Regards,
The Dux Team
Geoff Pasked
how long should a D2FHG3000C run for to heat 250lt?
1 answer
Hi Geoff. It depends on setting. Ours got to a point where it would run constantly. I recommend stay away from this product. Look up hydrotherm hot water. We replaced our with this system at cheaper price. It works awesomely and water is actually hotter. We highly recommend it.
steveniasked
I have a Dux Aeroheat that has just started leaking - looks like a slow drip through the bottom where the power wire accesses the internals. Rusty water along the bottom seam. Surprise surprise it has just ticked over 5 years old. The one this one replaced was over 20 years old. It seems to be common that these things fail at just over 5 years. Surely choice or someone should look into this company? It cost me just under $4000 in 2011 and I don't have that sort of money lying around every 5 years. Can someone recommend a reliable replacement?
1 answer
Anything has to be better than this product! I've heard good things about Rheem hotwater systems..
Jack Mayasked
Hi,
Our Dux Airoheat heat pump works find except about once a month the water will be cold & I just have to go out take cover off the side and press reset button & it works fine for a few weeks then it will be cold again one day when go to have shower, what would be the cause of this?
Regards, Jack
1 answer
Dux H.Dux
Hi Jack,
Please call Dux on 1300 365 115 - option 2. Here we can discuss further.
Regards
Dux Hot Water
Jessasked
Top chamber has got ice in it and on top of chamber too and is not heating properly could you please suggest what's wrong with my heating system?
1 answer
Hi. Is the fan running? If not either the fan or controller has failed. Unless you are an electrician don't open it up. How old is the unit? The older units had an external capacitor which is a cheap fix. If it's the controller be prepared to pay +$200 just for parts!!
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