As of March 6th 2022, Dux is offering each reviewer a Parts and Labour Warranty Extension from one year to three years to their customers to encourage them to write a positive or a negative review. It is possible that reviews were written by customers who received such a reward.
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1 question from our users
Rick D.asked
Our system has no identifying stickers, scratched off ..?! height tells me it's a 125lt
the thermostat is EWT1L2-523 (6/4/20060) element plate says Kawa 051C 240/3600dux p/n 0102
the element or thermostat must be defective as we only get luke warm water for a few days now.. Does Dux still sell elements and thermostats for these models? (Perth)
1 answer
Dux C.Dux
Hi Rick,
Our team would like to speak with you at your earliest convenience so we can get this sorted.
To locate your details easier, can you email through your full name, phone number, address where the unit is installed and serial number of the unit to [email protected]?
Regards,
The Dux Team
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