As of March 6th 2022, Dux is offering each reviewer a Parts and Labour Warranty Extension from one year to three years to their customers to encourage them to write a positive or a negative review. It is possible that reviews were written by customers who received such a reward.
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Dux Proflo 80F136G
GaryPerth
No support after complete failure - just buy a new one!
Hi, We purchased our unit in 2009 & it just stopped working. When I had a look it was gushing water out of the top (between the outer cover & the top panel). It appears to have had an issue for some time as the paint coating has bubbled. Looking on the website it said 7 years warranty, so I thought great they should be able to sort it out for me. I rang the dux helpline & they said that back then it only had 5 years warranty (changing about a year after I purchased it!) so she said, "just buy another one". This wasn't really very helpful & when I mentioned about contacting consumer affairs & ACL ensuring products are "fit for purpose" she just told me to call them! Regards, Gary.
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Questions & Answers
Gerald H.asked
pipe installation
2 answers
Dux H.Dux
Hi Gerald,
We are little unsure about the nature of your issue.
Could you please email through your full name, ieatwords username, best contact number, address where the unit is installed, model number, serial number and a brief overview of the pipe installation issue to [email protected] so we can call you back, talk through the issue and try and resolve it for you?
Best Regards,
The Dux Team
What is the question
Janeasked
Massive electricity bill that I'm attributing to the water heater (which I've set to lowest temp on thermostat). I see it's a 2007 model - would you agree it would be chewing up power?
3 answers
Dux C.Dux
Hi Jane,
Thanks for raising that question.
Unusual high energy use - if there is no corresponding high water use, could possible indicate a leaking tank, a slow leak there could possibly be causing the thermostat to come on more than normal.
So we can understand the specific details can you please email through your full name (state this username as well), best contact number and serial number to [email protected] so we can call you back, talk through the issue and try and resolve it for you?
Many Thanks,
The Dux Team
I have not used other brands of hot water system, so there is no comparison of power consumption. But the Dux I had last for almost 16 years and worked well.
Compared to the electricity bill, purchase and install a new hot water heater cost at least $1700+, so to me, the life of the hot water system itself is more important.
Thanks for your reply. My parents have never had an issue with this unit either, until I moved in! I have a feeling it could be the thermostat as despite being set to lowest temperature, the water is very hot
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