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265 questions from our users
Tylerasked
I have the V6 absolute. It's been a recurring problem but I only get about a minute of vacuuming before I get either the amber light (which stays on for a few seconds before becoming flashing blue) or flashing blue light. A couple seconds on the charger and it goes back to working for a minute or so.
If I use the power mode I don't even get 10 seconds before it dies. I have tried doing some full charge cycles but that does not seem to affect anything. I noticed this became a probelm after cleaning the filters (as instructed by dyson- and I let dry for over 24 hours).
Would this be a battery problem or soemthing else?
1 answer
Dyson Team ..Dyson
So we can best assist, we wuold kindly ask forwarding your details and query to our Dyson Experts via [email protected].
Our team will be happy to take you through some diagnostics to find out what is happening and get a resolution for you.
We look forward to hearing from you and assisting.
Tim jeanveauasked
How much is a replacement battery?
1 answer
Dyson Team ..Dyson
At time of writing (and subject to change), the Dyson V6 Battery is available for $79AUD via this link: https://www.dyson.com.au/dyson-v6-replacement-battery-967810-21
If we can assist further, our Dyson Experts are available via [email protected] and happy to help. That being said, if you are not in Australia, please visit www.dyson.com and search for "V6 Battery" to find this in your area. The Contact page will have our local contact details if we can assist further.
Janet B.asked
Our Dyson charges properly and works perfectly but just lately, the blue charging light seems always to be on. Is this a sign that something is going wrong?
2 answers
Dyson Team ..Dyson
After charging for around 3.5 hours, we would expect the blue light to turn off.
If not, please email [email protected] and our Dyson Experts will be happy to assist in finding out why this is happening. Alternatively, if you are not in Australia, please visit www.dyson.com and press "Contact Us" for the local contact information of the Dyson helpline in your area.
Thank you very much for taking the trouble to reply. I am in the UK and will do as you say.
Shelley F.asked
Dyson Absolute V6 just started getting hot when only using for less than 5 minutes. Had been on charger all day so fully charged. I just recently cleaned it out and cleaned filter. It was pulsing so I called Dyson and they walked me through fixing that problem. Now it is getting hot when using it. Help?
2 answers
Sounds like your battery is overheating . Iss it still under warranty?
Dyson Team ..Dyson
If the V6 machine is used on Max mode, it can become quite warm after use, however if the machine isn't being used on Max or you feel there is something not right, please get in touch with our Dyson Experts via [email protected] and we will be happy to help.
Alternatively, if you are not in Australia, please visit www.dyson.com and press "Contact Us" for the local contact information of the Dyson helpline in your area.
Leonie G.asked
Hi
I've had my V6 absolute dyson for 2 half years uning it 5 dyas a week but not for very long, Just the last few weeks it only lasts for a couple of minutes and then shuts off. I have pulled it apart to clean and was wondering if it is the battery or the charger?
1 answer
Dyson Team ..Dyson
If your Dyson V6 is working well otherwise (i.e. picking up dust and debris well and not making any unusual noises) and the charger lights up when the machine is plugged in, it would indicate the battery on the machine would likely need to be replaced. You can purchase a replacement battery for the Dyson V6 here: https://shop.dyson.com.au/spare-parts/battery-967810-21
If this isn't the case, the machine is under two years old, or you have any further queries, our Dyson Experts are available via [email protected] and we will be happy to help.
Copperknobasked
How long should the motor last? I have had the V6Absolute for nearly 4 years it just doesn't seem to pick up everything like it used to everything has been washed and blown out so clean.?
1 answer
Dyson Team ..Dyson
We are sorry to hear your V6 Absolute isn't picking up like it should.
We would encourage viewing this video https://www.youtube.com/watch?v=BCUY4crvKK8 to ensure the whole machine has been checked for any obstructions.
If this continues, please forward the serial number of your machine and your details to [email protected] and our Dyson Experts will be happy to help.
Rahabasked
Hi my dyson is not working and flashing red light 32 times. What does that mean?
1 answer
Dyson Team ..Dyson
If the red light on your machine is flashing, this indicates the battery of your machine needs to be replaced.
New batteries can be ordered online via this link: https://shop.dyson.com.au/spare-parts/battery-967810-21
That being said, if your machine is under the Dyson 2 year Guarantee, or you have any queries, our Dyson Experts are available via [email protected] and happy to help.
davidasked
It just displays a amber light when you pull the trigger ?
1 answer
Dyson Team ..Dyson
An amber light usually means the machine is too hot or too cold to run. We would recommend leaving the machine in a room between 3 degrees celcius and 40 degrees celcius for half an hour before retrying or charging the machine.
If we can assist further, our Dyson Experts are available via [email protected] and happy to help.
Wendy Aasked
The felt strip on the motor head is peeling off. We tried hot glue to reattach, but it only lasted a day or so. What do you recommend to reattach it?
Used regularly for three years now, very pleased. Thank you
1 answer
Dyson Team ..Dyson
If the felt strip has come off the head, we would encourage replacing the part it is connected to.
We would kindly ask you to forward your query, a photo of the effected part, along with the machine serial number and your details to [email protected] and our Dyson Experts will be be happy to assist.
Taliaasked
My V6 Animal hand stick has all of a sudden died when i plug the motorised head in.
It will work perfect with no attachments.
I bought a replacement motorised head as I thought it may be the head that was broken.
The brand new head wont work. When the head is plugged in and I try turning it on it will flash a green light once that is it.
Vacuum seems to be charging as normal, can still work with other NON motorised attachments.
Vacuum has been full pulled a part and clean thoroughly. Still wont work.
Any ideas, i do not want to be wasting money on more parts that arent the problem?
5 answers
Hi Talia,
Please have a look at my response to Cindy.
/consumer-profiles/4dbae3f8-5586-4d39-b073-33f604b54e7f
I know it's not exactly the same question, however the first steps are often the same. Please follow those suggestions before purchasing anything else. It sound like it could be a battery issue as well. The motorised heads will be the first attachments to stop functioning with battery related issues.
Please let me know how you go,
Happy Consumering
Dyson Team ..Dyson
We are sorry to hear you are having trouble using the motorised heads on your Dyson V6.
We would kindly ask you to forward your details and the serial number of your machine to [email protected]. Our Dyson Experts will be in touch to assist in getting your machine back up and running.
Hi Mark,
Thank you for this unfortunately that link wont work for me to have a look at the reply??
Do you believe i get a new battery or ??
Thomas W.asked
The v6 absolute will not charge and a red light is flashing. The last time it was used there was some pulsating. Advise please?
Thomas
1 answer
Dyson Team ..Dyson
We are sorry to hear your machine is exhibiting a red flashing light. This indicates something untoward is happening within the machine.
We would kindly ask you to forward your details to our Dyson Experts via [email protected] and we will be in touch as soon as possible to assist in getting this sorted.
Chrisasked
after taking my Dyson off charge it runs for about a m minute then stops, I put back on the charger unti l get a sold blue light disconnect it again and it will run fo the normal use time. Frustrating can you help?
3 answers
Not an answer, Chris, just a comment. When put on charge, the blue light goes on. It goes off when fully charged.
I'd suggest you give Dyson a ring.
Dyson Team ..Dyson
Hi Chris,
Thank you for your query.
I am sorry to hear about this, we wouldn't expect your machine to behave in this manner.
So we can further assist we would kindly ask you to email [email protected] with your details and our Dyson Experts will be in touch to assist in getting your V6 running as normal.
We look forward to hearing from you and assisting.
Best wishes,
Shan
Hi Chris mine is doing the same did you get any advice
Dannyasked
Why do I have to replace my Dyson charger about every 3 months???
1 answer
Dyson Team ..Dyson
Hi Danny,
Thank you for your query, we are happy to help.
The charger is certainly not something we would anticipate you should have to replace on a regular basis.
So we can assist, we would kindly ask you to email [email protected] with your details and our Dyson Experts will be in touch and happy to help.
We look forward to hearing from you and assisting.
Best wishes,
Shan
Pauline Sasked
My vacuum bought in August 2015 only works for a few minutes before going flat. Do I need to buy a replacement battery?? I expected it to last several more years. The vacuum filters are washed regularly.
2 answers
After 3 years use, it could be the battery. Perhaps Dyson should give an indication off how long the battery is expected to last. Of course it would depend on frequency of use.
Dyson Team ..Dyson
Hi Pauline,
Thank you for your query, we are happy to help.
While this could indicate the battery in your machine needs to be replaced, it could also indicate something else is happening within the machine.
So we can best assist, we would kindly ask you to email [email protected] and our Dyson Experts will be happy to help diagnose this, and assist with a resolution.
We look forward to hearing from you.
Best wishes,
Shan
Banuasked
My Dyson Abdolute V6, fully charged, works only couple of seconds and it stops as if it wasn’t charged.
4 answers
I would contact Dyson directly
This happened to me when I had a blockage in the nozzle in a weird spot that wasn’t easy to see. Clean the filter and check that there’s no blockage anywhere. The engine is stopping itself from over heating
I would contact Dyson directly.
Brisbane 1800 239 766
Adelaide 1800 239 766
Melbourne 1800 239 766
Hobart 1800 239 766
Launceston 1800 239 766
Perth 1800 239 766
Sydney 1800 239 766
Bridasked
My dyson v6 keeps cutting in and out when you push it forwards with the brush and pole on. If you drag it backwards it is fine. Any ideas what could be wrong please?
1 answer
Dyson Team ..Dyson
Hi there,
Thank you for your query.
I am sorry to hear your Dyson V6 machine isn't working as it should.
So we can best assist and get this sorted, we would kindly ask you to email your query and details to our dedicated Dyson Experts via [email protected]. Our team will be in touch and happy to help get your machine up and running.
We look forward to hearing from you and assisting.
Best wishes,
Shan
Mariaasked
After l have fully charged my cordless dyson and start hoovering it stops working after a couple of minutes and the blue charge light flashes why is that?
1 answer
Dyson Team ..Dyson
Hi Maria,
Thank you for your query.
To confirm, your V6 should achieve a run time of 6 minutes, or on normal mode, a run time of 16-17 minutes with a motorised floor tool attached, or 20 minutes without.
Standard out of the box, your machine will be on Max mode. To change to normal mode for the longer run time, while the machine is running with your finger on the trigger, press and release the "Max" button on the back of the machine. The "Max" button light will turn off and you will hear the machine change tone to indicate it is now running in normal mode.
If it isn't achieving these run times, please email our Dyson Experts via [email protected] and we will be more than happy to assist.
Best wishes,
Shan
Anuraag. Casked
What are the symptoms of a full filter?
1 answer
Dyson Team ..Dyson
Hi Anuraag,
Thank you for your query.
The symptoms of a filter in need of maintenance will vary from machine to machine, however can include the following:
- dust falling out of machine
- loss of pick up
- unusual strained noise
- revving noise followed by the machine turning off
I hope this helps, however if we can assist further, please email [email protected] and our Dyson Experts will be in touch.
Best wishes,
Shan
Jamie Dasked
Hi, I have a dyson absolute v6. It’s stopped working and has a flashing red light now, any idea what it could be?
Thanks.
2 answers
Most probably it needs new battery.
Dyson Team ..Dyson
Hi Jamie,
Sorry to hear you are having trouble with your Dyson V6. We are happy to help.
So we can best get this sorted, we would kindly ask you to email [email protected] with the following details and our Dyson Experts will be in touch:
- serial number of your machine
- postal address
- preferred contact
- your above query
We look forward to hearing from you and assisting.
Best wishes,
Shan
Charlie Gasked
Hi, i own a Dyson V6 Absolute, all of a sudden i'm not getting power to the brush. When i attach the brush directly to the head it works fine, when i attach it to the wand, nothing. It was fine yesterday, I get that something must've happened in the wand, but is there a fix?
1 answer
Dyson Team ..Dyson
Hi Charlie,
Thank you for your query.
Sorry to hear about this. If the motorised heads work when connected directly to the front of the machine, but not to the wand, this indicates a fault within the wand itself.
So we can best assist, we would kindly ask you to email [email protected] with your details and our Dyson Experts will be happy to help get this sorted.
We look forward to hearing from you and assisting.
Best wishes,
Shan
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