200 questions from our users
Phil Casked
1. How to replace the battery?
2. How do I find the model & serial number on the machine.
3. I have been told this earlier model has only a 2 year life.
Thanks
1 answer
Dyson Team ..Dyson
Thank you for your queries.
You can find a video showing how to remove and replace the battery of your machine here: https://www.youtube.com/watch?v=ju0F4HMtysQ
You can find the serial number for your machine on the guarantee form which is on the back page of your User Guide. However, you can also find it on the machine. To locate, push the red release catch and the base of the bin releases. Push it again and with a wiggle you can pull the complete clear bin off the machine. You will find the serial number sticker on the opposite side of the red lever on the machine.
While Dyson engineer our machines and their components to last, the batter is a consumable item which suffer wear and tear through usage coupled with environmental factors such as extreme temperatures, charging habits and the usage of the minimum / maximum power selection. These factors affect the battery longevity which varies amongst users and determining the length of time a power pack should last is not feasible.
If we can assist further, our Dyson Experts are available via [email protected] and happy to help.
Rosemaryasked
I cannot detach the stick form the head. It appears to be jammed on. I have had my Dyson for a few years and everything else is fine but now I can't change the tools! Any advice please?
2 answers
Try squirting some WD-40 or similar around the push switch and join of the two parts.
Dyson Team ..Dyson
We would advise against using any lubricants, however we would encourage getting in touch with our Dyson Experts via 1800 239 766. Our team are available Monday - Friday 8am - 8pm and Saturday - Sunday 8:30am - 4pm EST and will be happy to help.
Caraasked
My v6 roller brush isnt rolling...it moves slightly when i turn the power on then doesnt move. Iv had it all out and cleaned it theres nothing clogging it. The hand held part it working fine so can do skirting boards and car for eg. It also seems to be charging fine as far as i know. The blue light stays on while hoovering right? Any ideas?
1 answer
Dyson Team ..Dyson
We are sorry to hear you are experiencing difficulty with your Dyson V6.
We would kindly ask you to run through the checkpoints outlined via the link below and you should be able to get this sorted.
If not, or if we can assist further, we would kindly ask you to get in touch with our Dyson Experts via [email protected] and we will be happy to provide further assistance and get this sorted for you.
Frustratedasked
My DysoncordlessV6 machine was purchased in February 2016. Until now I have regularly washed the blue filter, and dust container and brushed what I could. I did not realize I could separate the other filter until watching the cleaning instructions on the You tube video. Now I am trying to do a thorough clean of the machine but have found it impossible to release the filter by levering it with a screwdriver as demonstrated. It simply will not budge! I have tried over and again and am afraid I will wreck my machine. There must be a better solution!
1 answer
Dyson Team ..Dyson
Apologies for any confusion, however Dyson don't recommend doing any maintenance to the filter with a screw driver.
Official Dyson recommendations on how to wash the filter and clean the bin can be found via the videos below. Once the bin is removed, the mesh shroud can also be wiped over with a soft dry cloth if there is any debris present on the outside.
https://www.youtube.com/watch?v=-e8dmP0mf_E
https://www.youtube.com/watch?v=BWG-AgswpQo
If we can assist further, our Dyson Experts are available via [email protected] and happy to help.
Monica M.asked
Why do the rollers stop rollingsome times
3 answers
Mine occasionally stopped due to dust or hair build up. I have replaced mine due to wear and tear, but this was just recently and I use my vac everyday. I hope this helps.
Thanks
Dyson Team ..Dyson
We are sorry to hear that you are having an issue with the motorhead of your cordless machine. Often this can be caused by a blockage or a restriction in the electrical pathways that power the motorised head. We recommend to follow these checkpoints to help get this resolved:
1. Clean the brushbar as shown in this video here: https://youtu.be/fdnu4yk-5vI?t=25s
2. Separate the clear bin from the main body of the machine as shown here: https://www.youtube.com/watch?v=BWG-AgswpQo Once the clear bin is separated, clean the metal contacts behind the clear bin and on the main body with a dry cloth. Assemble the machine and test if the motorhead will spin.
3. If the motorhead still does not spin after following steps 1 and 2, please remove the long wand and test if the motorhead will work when connected straight on the nozzle of the clear bin.
If the motorhead still does not work after following above steps please forward your details to [email protected] and our Dyson Experts will only be happy to assist further.
Stephenasked
Does anyone know why my dyson v6 wont charge, it flashes blue for a few seconds and then still nothing, please help my wife is going mad? Stephen
2 answers
Dyson Team ..Dyson
We are sorry to hear your Dyson V6 isn't charging. We will be happy to run through diagnostics to find out what is happening and get this resolved for you.
We would kindly ask you to forward your details to [email protected] and our Dyson Experts will be in touch very shortly.
Hello, yes my dyson v6 won’t charge up, it flashes blue 6 times and then stops so there is no charge running through, many thanks ste
Cori A.asked
Is there a way to keep the vacuum on when in use? I feel like I’m doing something wrong.
2 answers
I don't think there is a trigger lock. You need to keep pressing the trigger/ switch.
Dyson Team ..Dyson
Hi Cori,
Thank you for your question.
The machine is trigger operated to maximise the run time you will get out of the machine. There is no on/off switch, apologies for any disappointment.
Best wishes,
Samuel
Fsgacasked
How do you know when to replace your battery ( v6 keeps cutting out, I have cleaned all filters )?
1 answer
Dyson Team ..Dyson
Hi there,
Thank you for your query, we will be happy to help.
Please reach out to our Dyson Experts via [email protected] with your details and we will be happy to help confirm the battery needs to be replaced, and if so, assist in ordering a battery.
We look forward to hearing from you and assisting.
Best wishes,
Shan
Andyasked
My Dyson v6 was intermittently showing amber and blue light when charging. It’s now showing red and doesn’t seem to charge. We purchased it from Argos about 13 months ago, any idea why?
2 answers
Phone Dyson - it could be something quite simple. After 13 months It should be simple.
Dyson Team ..Dyson
Hi Andy,
Thank you for your query.
Sorry to hear your Dyson V6 isn't working as it should, we are happy to help get this sorted.
Please give our Dyson Experts a call on 0800 298 0298 with your machine handy. We are open Monday - Friday 8am - 8pm and Saturday - Sunday 8am - 6pm.
We look forward to hearing from you and assisting.
Best wishes,
Shan
janasked
I have a dyson v6 cordless just purchased my last one lasted 6 years my husband insists it was because I left it on charge always but reading custs. questions dyson suggest it is best to leave plugged in, is this correct?
2 answers
Jan, if the battery in the previous one lasted 6 years, I think you did quite well - batteries have a limited lifespan, and I believe replacements are available.
Dyson Team ..Dyson
Hi Jan,
Thank you for your query.
The Dyson V6 Cord-free has smart electronics within the machine, battery and charger to ensure the machine won't overcharge. It is recommended you leave the machine on charge when not in use, this will ensure it is always ready for your next cleaning session. The electronics in the machine will ensure the battery charges to 100%, but not over.
I hope this helps, however if we can assist further please don't hesitate to email [email protected] and our Dyson Experts will be happy to help.
Best wishes,
Shan
Shelly Casked
I have a Dyson v6 and the locking nut keeps popping out even when it being locked In how can I resolve this please?
1 answer
Dyson Team ..Dyson
Hi Shelly,
Thank you for your query.
Sorry to hear you are having trouble with your Dyson V6 Cord-free, we are happy to help.
So we can best assist we would kindly ask you to send a photo of the part along with your details to [email protected] and our Dyson Experts will be in touch and happy to help.
We look forward to hearing from you and assisting.
Best wishes,
Shan
Lisa Fasked
My hoover is just a year old every time I hoover I probably get 40 second out of it. Please advise?
2 answers
I would replace the battery.
Dyson Team ..Dyson
Hi Lisa,
Thank you for your query.
I am sorry to hear about this, we are happy to help.
If you are based in Australia, please email [email protected] and our Dyson Experts will be happy to assist. Outside of Australia, our contact numbers are found on the back of your machine for your country. Else, feel free to email us and we will be happy to provide the contact email address for your country of residence.
We look forward to hearing from you and assisting.
Best wishes,
Shan
Gloriaasked
Filter light keeps permanently on my Dyson Cordless which is 1 yr old even after filter has been washed an dried
as per instructions. It is also not picking up dirt very efficiently. Any ideas?
1 answer
Dyson Team ..Dyson
Hi Gloria,
Thank you for your question.
This sounds quite strange as the Dyson V6 does not come with a light to indicate the filter needs to be washed. So we can correctly identify your model and assist you further, please email your details through to [email protected].
We look forward to hearing from you and helping resolve this issue.
Best wishes,
Samuel
Olivia Basked
Hello,
We got our Dyson Cyclone V10 this Christmas and have loved it so far. However, the filter light flashed on and I followed the directions to properly clean it out with the water and let it air dry. I’ve emptied out the dirt and cleaned it completely. Now it will pulsate and vaccuum for about 5 seconds, turn off, and flash the filter light again. I cleaned he filter once more and let it air dry and made sure it was on correctly. Same thing happened, it pulsed for 5 seconds and then turned off and flashed the filter light. Any suggestions? Thanks!
1 answer
Dyson Team ..Dyson
Hi Olivia,
Thank you for your query.
I am sorry to hear your Dyson V6 isn't working as it should, we are happy to help.
So we can best assist, we would kindly ask you to forward your query and details to [email protected] and our Dyson Experts will be in touch and happy to help.
We look forward to hearing from you and assisting.
Best wishes,
Shan
Tbiscuitasked
Dyson V6. I put it on the charger and the blue light goes on. When I come back for it, the light is off (no lights on). When I take it off the charger and press the trigger, it doesn’t work and I get a red flashing light; it flashes 10x then stops.
If I put it back on the charger for a few seconds, the blue light reappears and then when I take it off the charger it works! The charge does not seem to last very long, though. About half as long as usual.
What’s going on?
2 answers
Hi Tbiscuit, it sounds like the same problem that I had. Yes, I think the battery doesn't last as long when this stopping occurs. Have you timed how long it lasts (once you get it going properly)? If it is less than 6 minutes (including the time before it stops) then, yes, the charge has shortened. If not, it is still lasting as long as claimed by Dyson but it is inconvenient. How long have you had the handstick? Dyson's approach seems to be to replace the battery when problems like this occur. It seems to be after a 2 or 3 years but sometimes earlier. If it is still in warranty (2 years under Australian consumer law), they should replace it for free. Even if it is outside the warranty, they will still consider your situation. I find if you are polite, open-minded and don't appear to expect freebies, they might help you out. Otherwise you may have to pay the $85. Good luck with it.
Dyson Team ..Dyson
Hi there,
Thank you for your query.
I am sorry to hear about this, we will be happy to help.
So we can best assist, we would kindly ask you to email your query and details to [email protected] and our Dyson Experts will be more than happy to assist.
Best wishes,
Shan
R U Handyasked
My Dyson stops after just 30 seconds of use, I’ve cleaned every part of it and there is nothing obstructing it. The blue light flashes?
1 answer
Dyson Team ..Dyson
Hi there,
Thank you for your query.
Sorry to hear you are having trouble with your Dyson V6 machine. We will be happy to help.
So we can best assist, we would kindly ask you to email [email protected] and our Dyson Experts will be in touch shortly and happy to help.
We look forward to hearing from you and assisting.
Best wishes,
Shan
Sunshineasked
I have purchased as a Christmas gift, a cordless Dyson V7 for my elderly parents who live in three room flat. We charged it for 24 hrs and my mum used it for the first tome on boxing day. She rang to say the machine kept cutting out after one room. She had emptied it and couldn't see any blockages. My husband watched the Dyson video and followed all the instructions. He managed to get it working again even though he could not see any more bstuctions anywhere so stared to hoover her living room. After 20 seconds it is cutting out again. He can't see any blockages. Surely the filter can't need cleaning as it's only been used for a few minutes. I'm really disappointed as thought this would be so easy for my parents to use. Any ideas why a brand new D7 is not working as it should?
1 answer
Dyson Team ..Dyson
Hi there,
Thank you for your query.
I am sorry to hear you are experiencing difficulties with your Dyson V6, we will be happy to assist.
So we can get this machine up and running as quickly as possible, we would kindly ask you to email [email protected] and our Dyson Experts will be happy to assist further.
We look forward to hearing from you and assisting.
Best wishes,
Shan
Steve Gasked
We have been gone from our home for two months. I went to use our Dyson V6, and it will not run. The Red light on the side blinks. I cleaned what I could get to. Any idea why it does not work?
1 answer
Dyson Team ..Dyson
Hi Steve,
Thank you for your query.
Sorry to hear about this, we are happy to help. A red flashing light indicates something isn't right within either the motor and electronics, or within the battery.
So we can best assist in a resolution, we would kindly ask you to email [email protected] with your details and our Dyson Experts will be happy to help further, running diagnostics and getting to a resolution.
We look forward to hearing from you and assisting.
Best wishes,
Shan
Tania Argoasked
Can the dyson V6 battery freeze?
2 answers
Go on line dyson vacuum sevice httpswwwdyson.com a u.it would b e battery you get new casing for batteyto bringit up to date it will be like new one i paid for new casing no change battery paid st time 3year ago 119.oothis will help you jackie r
Dyson Team ..Dyson
Hi Tania,
Thank you for your query, we are happy to assist.
Storing the machine in temperatures below 3°c or above 30°c can cause problems with the battery. If you are looking to install the machine in an area that would be outside of these temperatures, we would suggest considering alternate positions to store and charge the machine.
I hope this helps, however if we can assist further, please email [email protected] and our Dyson Experts will be in touch to assist.
Best wishes,
Shan
frank_alasked
Dyson v6 runs intermittently with motorised floor tool attached. Any ideas?
3 answers
Yes bout the troubles it dosnot have hieght a justments for carpets we all have different hieghts i think iknow from 1984 l sold vacuums till 1996 i hope this will help frank bye jackie r
Dyson Team ..Dyson
Hi Frank,
Thank you for your query.
Sorry to hear about this, however we are happy to help.
If your machine works well without the motorised floor tool, this would indicate a blockage in the floor tool. You can find a short video showing you how to clear this tool here: https://youtu.be/fdnu4yk-5vI?t=25
I hope this helps get your machine up and running, however if we can assist further, please email [email protected] and our Dyson Experts will be happy to assist further.
Best wishes,
Shan
What I discovered is that the vacuum had sucked up a plastic bottle top and it was stuck at the point where air enters into the actual body of the vacuum. That was restricting air flow and causing the intermittent on and off I experienced.
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