Dyson V8 Animal Questions & Answers (page 2 of 7)
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My V8 Animal will not open
Hi Anne,
Thank you for your query, we are happy to help.
The bin of your Dyson V8 should empty easily as shown here: https://www.youtube.com/watch?v=yXJppqsD6cQ
If your machine doesn't empty as easily as shown, please reach out via https://www.dyson.com.au/dyson-support and our Dyson Experts will be in touch and happy to help get this sorted.
My V8 animal runs for 30 seconds to a minute on full power and then dies. The length of performance on the lower setting is, as should be expected, longer. We keep the filters clean and check the charge before using. My son has the V6 animal and never has the problems we have had with the V8. This seems to be a pattern for this machine. Is there a fix? The machine is not our main vacuum cleaner so is not over used but it is very frustrating and given the reputation of Dyson I was expecting much better performance. It is only two years old.
Call Dyson servicing, sorry no idea!
Hi Gail,
Thank you for your question.
We are sorry to hear that you are experiencing an issue with your machine.
We'll be happy to help resolve this issue however we require further information. Please contact our helpline on 1800 239 766 with your machine handy or message your details through via the LiveChat or Messenger links here on our website: https://www.dyson.com.au/dyson-support
Our helpline is open Monday - Friday 8am - 7pm and Saturday - Sunday 8:30am - 4pm EST.
We look forward to hearing from you.
Best wishes,
Samuel
I also had this problem, a little under 2 years for the first battery after purchase brand new. The second battery last only 1.5 years. It can only be operated for a minute after full charged. The sign of dying battery. I am horrified to think that I have to keep buying battery every 1.5 years. The second battery was sent to me by Dyson free of charge because the vacuum was still under warranty when the battery died. Now, I would have to fork out some money to buy the 3rd battery. Appalling quality given the price.
While we do apologise for any disapppointment, batteries are considered a consumable item and will sometimes need to be replaced during the lifetime of a machine and this is the same for any technology that relies on a battery (e.g. laptops, tablets, mobile phones etc).
As there are many variables that can affect batteries it's almost impossible to predict exactly how long an individual battery will last in real world conditions, and this is the case with batteries from any manufacturer. Many variables that can affect batteries include storage, charging and usage cycles, and extremes of temperature.
That being said, our Dyson Experts are happy to assist and every contact you make with us is logged to ensure we have one view of your interactions with us. Please just reach out at https://www.dyson.com.au/dyson-support and we will be happy to assist.
do I empty the v8 animal dust chamber before returning to wall?
Yes, I always empty it before recharging, but you don't have too.
Hi there,
Thank you for your query.
While we do recommend to empty the machine after each use, it isn't necessary to empty the machine prior to charging.
I hope this helps, however, if we can assist further please contact us using the methods of contact indicated here on our website: https://www.dyson.com.au/dyson-support and our Dyson Experts will be in touch very shortly.
Best wishes,
Shan
My Dyson v8, will only run for 2 minutes on a charge, used to be about 15 minutes (full power) should I send it back or dies it require a new battery?
Hi Brian,
Thank you for your query, we are happy to help.
To confirm, The V8 has two modes of suction; Max and high power. With the motorised head attached the machine will provide 25-30 minutes on high power mode. Without using a motorised tool it can run up to 40 minutes on high power mode. On Max mode, the machine will run for 7 minutes regardless of the tool in use.
If your machine isn't achieving these, please connect with our Customer Care team here: https://www.dyson.com.au/dyson-support and our Dyson Experts will be happy to assist further.
Best wishes,
Shan
I need to know what the various attachments are used for. Particularly on tiled floor.
Hi there,
Thank you for your query, we are happy to help.
Included with the V8 Animal come the following accessories:
Direct Drive Cleaner Head - used for cleaning across both carpets and hard floors
Crevice tool - for cleaning in corners and confined areas
Combination tool - useful for dusting and cleaning upholstry as well as large debris pickup
Mini Motorised tool - designed to provide powerful cleaning in smaller areas, such as upholstry, carpeted stairs and the car
Mini Soft Dusting brush - designed for dusting, especially effective on delicate and uneven surfaces
I hope this helps, however if we can assist further, please don't hesitate to get in touch with our Dyson Experts via https://www.dyson.com.au/dyson-support
Best wishes,
Shan
Lately my Dyson v8 animal only lasts a couple of minutes when im hoovering, can you explain why please?
Maybe you have a blockage. Pull apart and check. Also maybe it is not being plugged in properly to charge.
Hi Tasha,
Thank you for your query, we will be happy to help.
The V8 has two modes of suction; Max and high power. With the motorised head attached the machine will provide 25-30 minutes on high power mode. Without using a motorised tool it can run up to 40 minutes on high power mode. On Max mode, the machine will run for 7 minutes regardless of the tool in use.
If your machine isn't achieving these run times, please call or message via our contact page: https://www.dyson.com.au/dyson-support and our Dyson Experts will be in touch and happy to assist further.
Best wishes,
Shan
I have the Dyson 8 Animal + stick vacuum, which I enjoy when it is charged. However, I do not enjoy when the battery runs out, which is always quicker than I want. Even though Dyson has extended battery life, it is still not sufficient for my uses.
When is Dyson going to make a stick model were we can replace a charged battery with a dead battery? EVERYONE wants this feature. Why is it not available? I'm rather fed up with it.
Hi Teddy,
Thank you for your query.
While the batteries for the V8 machines can be changed out at the end of their useful life, we don't recommend to routinely swap these out. The batteries on the machine are screwed in place to ensure a reliable consistent connection, and if routinely changed the machine may not work as intended.
As for future machines, we can't comment as all new machines and technologies are kept top secret within our research and development teams until they are ready for launch.
If we can assist further, our Dyson Experts are available via https://www.dyson.com.au/dyson-support and happy to help.
Again, thank you for your query.
Best wishes,
Shan
Thank you, Shan, for your response.
No, what I am referring to is an instant switch-out for one freshly charged battery for the old dead one. Meanwhile, the old dead battery can recharge, and so it goes. I have heard several customers complain about this lack. Many of our home tools, especially power drills, have this handy and much needed instant battery-swap feature. This would be such a fantastic feature on the Dyson stick!! I have no interest switching batteries out on my current machine, undoing screws and all that. I have since returned my Dyson V8 because of my frustration with the lack of this feature.
Thank you though!
Vicki
Can you turn the agitator off so that we can use on delicate carpets and wood floors?
I don't think so. You would have to buy another head. Check their website.
Noo, but mine is good on my polished wood floors. Leaves no marks. There is a soft roller head “fluffy head” you can buy from Dyson it’s over a hundred dollars. It’s the extra head that co es with the absolute.
Hi Debra,
Thank you for your query.
The Direct Drive Motorhead of your machine is designed to be used with the brushes spinning across both carpets and hard floors. On carpets, the red nylon bristles dig into carpets to remove dust, dirt and pet hair, while on hard floors the soft carbon fibre brushes reduce static to pick up more fine dust.
Should you have any concerns about delicate floors, we encourage contacting your flooring manufacturer prior to using, however if we can assist further please reach out via our website contact page: https://www.dyson.com.au/dyson-support and our Dyson Experts will be in touch.
Best wishes,
Shan
Hi. My Dyson v8 animal + will only vacuum for a few minutes and stop working. I put it back on the charger for a few minutes and then will only work again for a few minutes. I clean all filters. Is it my battery that needs to be replaced?
Thanks
Hello Animal, if you email [email protected] and explain your problem to them, they will be able to steer you in the right direction..Cheers Dave..
Hi Sylvia,
Thank you for your query.
Sorry to hear you are experiencing difficulty with your Dyson V8, we are happy to help.
So we can best assist, we would kindly ask you to get in touch with your local Dyson Experts. The phone number for your local Dyson customer service is located on the rear filter of your machine on a black sticker.
Alternatively, please reach out via https://www.dyson.com.au/dyson-support and we will be happy to help get you in touch with the right team.
We look forward to hearing from you and assisting.
Best wishes,
Shan
My dyson v8 only lasts about 1 minute on full power any idea what the fault is?
Serial number RA5-UK-HFA7609A.
I'd be contacting DYSON, faulty Battery or Faulty Charger?
Hi Jimmy,
Thank you for your query.
Sorry to hear you are experiencing a short run time on your Dyson V8, we are happy to help.
So we can best assist, we would kindly ask you to get in touch with our UK Based Dyson Experts via [email protected] or 0800 298 0298. I am confident our team will be able to assist and get your machine back up and running.
We look forward to hearing from you and assisting.
Best wishes,
Shan
Someone borrowed my V8 animal and returned it with the head filled with dirt and dust that has clumped and stuck to the entire inside of the cleaner head. It looks like it was vacuumed up wet and smells and seems to have dried there. I can’t figure out how to dismantle the head to give it a proper clean.
Is there a way to detach the plastic, or the motor head to wipe it all clean? The screws are a Star shape so I can’t even use a regular screw driver.
Thanks in advance.
Hi Ashleigh,
Thank you for your query.
While we don't recommend undoing any screws, removing the brushbar from the head will give you greater access to inside the head. You can see how to remove the brushbar here: https://www.youtube.com/watch?v=XILxd1SRbSQ. Once removed, we recommend cleaning with a soft dry cloth or dry paper towel.
I hope this helps, however if we can assist further or you have any further queries, please connect with us via https://www.dyson.com.au/dyson-support and our Dyson Experts will be happy to help.
Best wishes,
Shan
Our V8 animal is just over a year old and used very infrequently. The battery shows full charge but the vacuum will run a few seconds and then stops with the battery showing no charge. We have cleaned the filters and cleared any obstructions. Could this be because of a faulty battery?
I’ve never had that issue so I would definitely contact them you should still have warranty :) try and get a replacement or get it looked at if you can.
Hi Robert, similar thing happened to my mums
We contacted Dyson directly and they were really good about getting us a new battery :)
Hi Robert,
Thank you for your question.
We are sorry to hear that you are experiencing an issue with your machine, from the description provided this would indicate that the battery is no longer holding charge and will need to be replaced.
We'd recommend to contact our helpline on 1800 239 766 with your machine handy so we can further assist. Our helpline is open Monday - Friday 8am - 7pm and Saturday - Sunday 8:30am - 4pm EST.
Best wishes,
Samuel
Can I leave a Dyson cordless vacuum plugged into the docking station in the garage in the winter??
Hi Jo,
Thank you for your query, we are happy to help.
It is perfectly fine to store your machine in a garage provided the temperature doesn't go below 3°c. If it does, we would suggest considering alternate positions to store and charge the machine.
I hope this helps, however if we can assist further, please connect with us through our contact page https://www.dyson.com.au/dyson-support and our Dyson Experts will be in touch to assist.
Best wishes,
Shan
Per landlord, I'm not allowed to attach docking to wall. Will the Dyson charge without being wall mounted? Can I just plug the charger into socket?
Yes you can. I just plug the machine head directly into the wall, and store the rest in the broom closet.
Hi there,
Thank you for your query.
You can plug the charger directly into your Dyson V8 without needing to mount the machine to the wall, similar to plugging in a mobile phone.
I hope this helps, however please connect with us through https://www.dyson.com.au/dyson-support if we can assist further, our Dyson Experts are happy to help.
Best wishes,
Shan
My hoover now only lasts about 3 mins. What should I do? Ty by new battery? Or charging portal or both? :-(
Hi Donzie,
Thank you for your question.
We are sorry to hear that you are experiencing an issue with your machine and we will be happy to assist.
We'd recommend to contact our helpline on 1800 239 766 with your machine handy so we can further discuss. Our helpline is open Monday - Friday 8am - 7pm and Saturday - Sunday 8:30am - 4pm EST.
Best wishes,
Samuel
I have had my fusion v8 animal for 3 weeks. Love it! For the last week when I try and hoover it goes from full to low power on its own then just stops. I’ve charged it fully and cleaned it out?? Any help?
Hi Sarah,
Thank you for your question.
We are sorry to hear about this and will be happy to assist.
If you are finding your machine is cutting in and out with a surging or pulsing noise this would indicate a blockage. You can find instructions on how to remove on https://www.youtube.com/watch?v=dpxRl17N03E.
Should the issue persist or if we can be of any further assistance please contact our helpline on 1800 239 766 with your machine handy. Our helpline is open Monday - Friday 8am - 7pm and Saturday - Sunday 8:30am - 4pm EST.
Best wishes,
Samuel
Where can I buy genuine flufy head or the soft roller head to use with V8 Animal and how much?
I saw ads on Gumtree. They said it is for V6. Will it fit V8?
I would ring Dyson and ask. I wouldn’t buy off Gumtree. The Big department stores might stock it....Harvey Norman for example.
Hi Ponka,
Thank you for your query.
Dyson does not sell the Soft Roller Cleanerhead as a compatible accessory for the V8 Animal, apologies for any disappointment. The V6 Soft Roller Cleanerhead will not fit on a V8 machine.
If you require any further assistance please don't hesitate to contact our helpline on 1800 239 766. Our helpline is open Monday - Friday 8am - 7pm and Saturday - Sunday 8:30am - 4pm EST.
Best wishes,
Samuel
Hi there I am also having some trouble with my machine only lasting a few minutes after being on charge all night. Is this an issue with the battery?
Thanks
Hi Kristy,
Thank you for your query.
To confirm, the V8 has two modes of suction; Max and high power. With the motorised head attached the machine will provide 25-30 minutes on high power mode. Without using a motorised tool it can run up to 40 minutes on high power mode. On Max mode, the machine will run for 7 minutes regardless of the tool in use.
If your machine isn't achieving these run times, please call or message us from our contact page https://www.dyson.com.au/dyson-support and our Dyson Experts will be happy to assist.
Best wishes,
Shan
I have an issue with the v8 carpet power head. It stopped spinning while in use so I pulled out the roller from the motor unit however the end cap came off. Can it simply be glued back on?
Hi Mark,
Thank you for your query.
Please be assured the end cap can be pushed back on to the brushbar prior to sliding the brushbar back into the head, no glue required.
If this isn't the case, please reach out using our contact page https://www.dyson.com.au/dyson-support and our Dyson Experts will be happy to help you.
Best wishes,
Shan
I have the v8 animal stick vacuum and am wondering is there an alternative to the power head for vacuuming tiles or is there a way of turning off the power head?
Hi Carly,
Thank you for your query.
The Direct Drive head included with your V8 Animal is designed to clean both hard floors and carpets with the brush bar running. At this stage, we don't have an alternate head available for the V8 Animal.
If we can assist further, please don't hesitate to reach out to our Dyson Experts via https://www.dyson.com.au/dyson-support and we will be happy to help.
Best wishes,
Shan
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