116 questions from our users
Nicki C.asked
I have had my dyson V8 animal for a year and a half. Been working up till yesterday. Just stopped even though it was fully charged. I had the big brush on it and you get nothing. Also the smaller brush. However if i use the long tool it works. Cleaned all the filters thinking it could be that but still wont work when brushes are on. Also cleaned those out too. Any idea what could be causing this. Oh and have on a couple of occasion got a hint of a burning smell. Could the motor be on it way out?
1 answer
Dyson Team ..Dyson
We would encourage unplugging your machine and giving our Dyson Experts a call on 1800 239 766 with your machine prior to using it again.
Our Dyson Experts are available via our helpline on 1800 239 766 (please just have your machine handy when calling). We are open Monday - Friday 8am - 8pm and Saturday - Sunday 8:30am - 4pm AEST.
We look forward to hearing from you and getting your V8 Animal sorted.
KerriKasked
Purchased the Dyson V8 Animal 3rd Jan 2018 (so frustratingly, ONLY just out of warranty) from Harvey Norman Morayfield. My mother has a small 2 bedroom granny flat, and for the past 3 weeks has said that she is needing to re-charge mid clean. Today, she said it had taken 3 re-charges to complete cleaning. I have checked myself that machine is fully charged, only being run on high power, and after testing myself, found it was completely out of charge after only 6 minutes. Would appreciate some advice on what to do to remedy this problem.
1 answer
Dyson Team ..Dyson
Your Dyson V8 has two modes of suction; Max and high power. With the motorised head attached the machine will provide 25-30 minutes on high power mode. Without using a motorised tool it can run up to 40 minutes on high power mode. On Max mode, the machine will run for 7 minutes regardless of the tool in use.
Should you find your machine isn't achieving these run times, please get in touch with our Dyson Experts via [email protected] and we will only be happy to help.
TCAKasked
Brush head will not turn. Unit will turn on as normal
All contacts have been cleaned. Could there be a problem with the direct drive motor?
I removed the brush head and when I turn the unit on, I can see the direct drive motor rotate approx 1/4 turn, then it stops. The unit will still be on. Any help would be appreciated
1 answer
Dyson Team ..Dyson
We are sorry to hear the brushbar in your Direct Drive cleaner head isn't spinning. Based on the details provided, this could indicate something not right is happening within the head, however we would encourage getting in touch with our Dyson Experts to confirm.
Our team are available via [email protected] or 1800 239 766 (please have your machine handy) Monday - Friday 8am - 8pm and Saturday - Sunday 8:30am - 4pm AEDST.
We look forward to hearing from you and assisting.
Sudheer kasked
I am leaving abroad and want to take my Dyson V8 animal along with me. What precautions I should take while carrying specially battery?
1 answer
Dyson Team ..Dyson
While Dyson don't have any specific precautions, if travelling by air we would encourage speaking to your airline for any precautions or limitations they may have.
If you need any further information, our Dyson Experts are available via [email protected] and happy to help.
Katie B.asked
Can the roller head on the animal v8 be cut off for high pile carpet?
2 answers
Hm....I dont know, I have a high pile rug which I have to drag backwards over it.
Dyson Team ..Dyson
We do apologise for any disappointment, however to provide great performance across both carpets and hard floors, the brushbar is designed toi be used while spinning and can't be turned off.
If we can assist further, our Dyson Experts are available via [email protected] and happy to help.
jimasked
From the very first day using our V8 Animal, it left marks on the hardwood floor. The marks come up but not without extra time and effort. Since the machine was marketed for carpet and hardwood, I think the company should supply a solution w/o cost. I requested help from Dyson and they sent new wheels which do the same thing. I know many users experience the same marks. Will Dyson give a free solution so that I can feel good about purchasing from the company again? Jim Cochran [email removed]
2 answers
I have actually thru warranty got a new machine because I kept having problems too - I don't know in regards to hard floors but that is a problem you should contact Dyson direct and they are wonderful and helpful and will assist you for free. Just don't be frustrated with them because it isn't the consultant's fault at the end of the day they are just doing their job and if us (the public) don't tell them our problems how are they suppose to know. Good Luck and I hope this helps.
Dyson Team ..Dyson
We certainly wouldn't expect any difficulties using machines on hard floors.
We would kindly ask for you to email [email protected] with your details and the serial number of your machine. Once received, our Dyson Experts will be in touch very shortly and happy to help.
SuziQasked
The direct drive brush roller no longer spins or sucks. Main body of machine works.
Have pulled apart and cleaned machine thoroughly but still not working. Where can I go to in Sydney to get it fixed? Think it might be an electrical issue in the motor.
Thank you.
1 answer
Dyson Team ..Dyson
We are sorry to hear you are having trouble with the Direct Drive Head on your V8 Animal, we are happy to help.
We would kindly ask you to run through the checkpoints outlined here as our troubleshooting can solve many problems: https://www.dyson.com.au/SupportHome/Vacuums/Cordless/Dyson-V8-/164526-01/troubleshooting/the-brush-bar-is-not-spinning-on-the-floor-tool
If you continue to experience difficulties or we can assist further, please get in touch with our Dyson Experts via [email protected] and we will be in touch very shortly.
Bethasked
I have the cordless V8 and I am wondering how do your operate without having to hold the on button?
1 answer
Dyson Team ..Dyson
The Dyson cord-free range have been engineered to work with a trigger to allow you to get the most use out of your battery run time. At this stage, Dyson cord-free machines don't work without the trigger being held.
If we can assist with any further queries, our Dyson Experts are available via [email protected] and are happy to help.
AnneCelestasked
My V8 Animal will not open
1 answer
Dyson Team ..Dyson
Hi Anne,
Thank you for your query, we are happy to help.
The bin of your Dyson V8 should empty easily as shown here: https://www.youtube.com/watch?v=yXJppqsD6cQ
If your machine doesn't empty as easily as shown, please email [email protected] and our Dyson Experts will be in touch and happy to help get this sorted.
Gailasked
My V8 animal runs for 30 seconds to a minute on full power and then dies. The length of performance on the lower setting is, as should be expected, longer. We keep the filters clean and check the charge before using. My son has the V6 animal and never has the problems we have had with the V8. This seems to be a pattern for this machine. Is there a fix? The machine is not our main vacuum cleaner so is not over used but it is very frustrating and given the reputation of Dyson I was expecting much better performance. It is only two years old.
4 answers
Call Dyson servicing, sorry no idea!
Dyson Team ..Dyson
Hi Gail,
Thank you for your question.
We are sorry to hear that you are experiencing an issue with your machine.
We'll be happy to help resolve this issue however we require further information. Please contact our helpline on 1800 239 766 with your machine handy or email your details through to [email protected].
Our helpline is open Monday - Friday 8am - 7pm and Saturday - Sunday 8:30am - 4pm EST.
We look forward to hearing from you.
Best wishes,
Samuel
I also had this problem, a little under 2 years for the first battery after purchase brand new. The second battery last only 1.5 years. It can only be operated for a minute after full charged. The sign of dying battery. I am horrified to think that I have to keep buying battery every 1.5 years. The second battery was sent to me by Dyson free of charge because the vacuum was still under warranty when the battery died. Now, I would have to fork out some money to buy the 3rd battery. Appalling quality given the price.
ABCasked
do I empty the v8 animal dust chamber before returning to wall?
2 answers
Yes, I always empty it before recharging, but you don't have too.
Dyson Team ..Dyson
Hi there,
Thank you for your query.
While we do recommend to empty the machine after each use, it isn't necessary to empty the machine prior to charging.
I hope this helps, however if we can assist further please email [email protected] and our Dyson Experts will be in touch very shortly.
Best wishes,
Shan
Brian Lasked
My Dyson v8, will only run for 2 minutes on a charge, used to be about 15 minutes (full power) should I send it back or dies it require a new battery?
1 answer
Dyson Team ..Dyson
Hi Brian,
Thank you for your query, we are happy to help.
To confirm, The V8 has two modes of suction; Max and high power. With the motorised head attached the machine will provide 25-30 minutes on high power mode. Without using a motorised tool it can run up to 40 minutes on high power mode. On Max mode, the machine will run for 7 minutes regardless of the tool in use.
If your machine isn't achieving these, please email [email protected] and our Dyson Experts will be happy to assist further.
Best wishes,
Shan
Beryltasked
I need to know what the various attachments are used for. Particularly on tiled floor.
1 answer
Dyson Team ..Dyson
Hi there,
Thank you for your query, we are happy to help.
Included with the V8 Animal come the following accessories:
Direct Drive Cleaner Head - used for cleaning across both carpets and hard floors
Crevice tool - for cleaning in corners and confined areas
Combination tool - useful for dusting and cleaning upholstry as well as large debris pickup
Mini Motorised tool - designed to provide powerful cleaning in smaller areas, such as upholstry, carpeted stairs and the car
Mini Soft Dusting brush - designed for dusting, especially effective on delicate and uneven surfaces
I hope this helps, however if we can assist further, please don't hesitate to get in touch with our Dyson Experts via [email protected]
Best wishes,
Shan
Tashaasked
Lately my Dyson v8 animal only lasts a couple of minutes when im hoovering, can you explain why please?
2 answers
Maybe you have a blockage. Pull apart and check. Also maybe it is not being plugged in properly to charge.
Dyson Team ..Dyson
Hi Tasha,
Thank you for your query, we will be happy to help.
The V8 has two modes of suction; Max and high power. With the motorised head attached the machine will provide 25-30 minutes on high power mode. Without using a motorised tool it can run up to 40 minutes on high power mode. On Max mode, the machine will run for 7 minutes regardless of the tool in use.
If your machine isn't achieving these run times, please email [email protected] and our Dyson Experts will be in touch and happy to assist further.
Best wishes,
Shan
Teddyasked
I have the Dyson 8 Animal + stick vacuum, which I enjoy when it is charged. However, I do not enjoy when the battery runs out, which is always quicker than I want. Even though Dyson has extended battery life, it is still not sufficient for my uses.
When is Dyson going to make a stick model were we can replace a charged battery with a dead battery? EVERYONE wants this feature. Why is it not available? I'm rather fed up with it.
2 answers
Dyson Team ..Dyson
Hi Teddy,
Thank you for your query.
While the batteries for the V8 machines can be changed out at the end of their useful life, we don't recommend to routinely swap these out. The batteries on the machine are screwed in place to ensure a reliable consistent connection, and if routinely changed the machine may not work as intended.
As for future machines, we can't comment as all new machines and technologies are kept top secret within our research and development teams until they are ready for launch.
If we can assist further, our Dyson Experts are available via [email protected] and happy to help.
Again, thank you for your query.
Best wishes,
Shan
Thank you, Shan, for your response.
No, what I am referring to is an instant switch-out for one freshly charged battery for the old dead one. Meanwhile, the old dead battery can recharge, and so it goes. I have heard several customers complain about this lack. Many of our home tools, especially power drills, have this handy and much needed instant battery-swap feature. This would be such a fantastic feature on the Dyson stick!! I have no interest switching batteries out on my current machine, undoing screws and all that. I have since returned my Dyson V8 because of my frustration with the lack of this feature.
Thank you though!
Vicki
Debra Basked
Can you turn the agitator off so that we can use on delicate carpets and wood floors?
3 answers
I don't think so. You would have to buy another head. Check their website.
Noo, but mine is good on my polished wood floors. Leaves no marks. There is a soft roller head “fluffy head” you can buy from Dyson it’s over a hundred dollars. It’s the extra head that co es with the absolute.
Dyson Team ..Dyson
Hi Debra,
Thank you for your query.
The Direct Drive Motorhead of your machine is designed to be used with the brushes spinning across both carpets and hard floors. On carpets, the red nylon bristles dig into carpets to remove dust, dirt and pet hair, while on hard floors the soft carbon fibre brushes reduce static to pick up more fine dust.
Should you have any concerns about delicate floors, we encourage contacting your flooring manufacturer prior to using, however if we can assist further please email [email protected] and our Dyson Experts will be in touch.
Best wishes,
Shan
Sylviaasked
Hi. My Dyson v8 animal + will only vacuum for a few minutes and stop working. I put it back on the charger for a few minutes and then will only work again for a few minutes. I clean all filters. Is it my battery that needs to be replaced?
Thanks
2 answers
Hello Animal, if you email [email protected] and explain your problem to them, they will be able to steer you in the right direction..Cheers Dave..
Dyson Team ..Dyson
Hi Sylvia,
Thank you for your query.
Sorry to hear you are experiencing difficulty with your Dyson V8, we are happy to help.
So we can best assist, we would kindly ask you to get in touch with your local Dyson Experts. The phone number for your local Dyson customer service is located on the rear filter of your machine on a black sticker.
Alternatively, please email [email protected] and we will be happy to help get you in touch with the right team.
We look forward to hearing from you and assisting.
Best wishes,
Shan
Jimmyasked
My dyson v8 only lasts about 1 minute on full power any idea what the fault is?
Serial number RA5-UK-HFA7609A.
2 answers
I'd be contacting DYSON, faulty Battery or Faulty Charger?
Dyson Team ..Dyson
Hi Jimmy,
Thank you for your query.
Sorry to hear you are experiencing a short run time on your Dyson V8, we are happy to help.
So we can best assist, we would kindly ask you to get in touch with our UK Based Dyson Experts via [email protected] or 0800 298 0298. I am confident our team will be able to assist and get your machine back up and running.
We look forward to hearing from you and assisting.
Best wishes,
Shan
Ashleigh Sasked
Someone borrowed my V8 animal and returned it with the head filled with dirt and dust that has clumped and stuck to the entire inside of the cleaner head. It looks like it was vacuumed up wet and smells and seems to have dried there. I can’t figure out how to dismantle the head to give it a proper clean.
Is there a way to detach the plastic, or the motor head to wipe it all clean? The screws are a Star shape so I can’t even use a regular screw driver.
Thanks in advance.
1 answer
Dyson Team ..Dyson
Hi Ashleigh,
Thank you for your query.
While we don't recommend undoing any screws, removing the brushbar from the head will give you greater access to inside the head. You can see how to remove the brushbar here: https://www.youtube.com/watch?v=XILxd1SRbSQ. Once removed, we recommend cleaning with a soft dry cloth or dry paper towel.
I hope this helps, however if we can assist further or you have any further queries, please email [email protected] and our Dyson Experts will be happy to help.
Best wishes,
Shan
Robert Iasked
Our V8 animal is just over a year old and used very infrequently. The battery shows full charge but the vacuum will run a few seconds and then stops with the battery showing no charge. We have cleaned the filters and cleared any obstructions. Could this be because of a faulty battery?
3 answers
I’ve never had that issue so I would definitely contact them you should still have warranty :) try and get a replacement or get it looked at if you can.
Hi Robert, similar thing happened to my mums
We contacted Dyson directly and they were really good about getting us a new battery :)
Dyson Team ..Dyson
Hi Robert,
Thank you for your question.
We are sorry to hear that you are experiencing an issue with your machine, from the description provided this would indicate that the battery is no longer holding charge and will need to be replaced.
We'd recommend to contact our helpline on 1800 239 766 with your machine handy so we can further assist. Our helpline is open Monday - Friday 8am - 7pm and Saturday - Sunday 8:30am - 4pm EST.
Best wishes,
Samuel
Other Stick Vacuum Cleaners
Dyson V11
4.4(271)Dyson V6
4.2(2,796)Dyson V7
4.2(353)Bosch Athlet
4.1(231)Dyson Cyclone V10
4.0(401)Dyson V11 Outsize
4.5(54)Vax VX51
3.9(84)LG CordZero A9
3.7(114)Other Stick Vacuum Cleaners
Dyson V11
4.4(271)Dyson V6
4.2(2,796)Dyson V7
4.2(353)Bosch Athlet
4.1(231)
Related Articles
The best kitchen appliances in 2020!
Whether you love or loath being in the kitchen, our community of reviewers have determined that out of almost 5,000 appliances on ieatwords.com.au, these are the best available!
Nathan S.1 May 2022Best Fridges and Dishwashers in 2020!
These large kitchen appliances are the backbone of your kitchen, meant to last you many years. The initial cost of a fridge or dishwasher is high, so to make sure you're not buying a lemon, here are the best fridges and best dishwashers of 2020. Our reviewers have provided detailed ratings for important factors to consider when choosing a refrigerator or dishwasher, such as Noise Level and Internal Layout.
Wendy Z.12 May 2022
Listing monitored by Dyson representatives.
ieatwords.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ieatwords.com.au may earn commissions for products/services purchased via affiliate links.