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Dyson V8 Animal Questions & Answers (page 4 of 7)
122 questions from our users
Hi, My new Dyson does not function beyond a couple of minutes on the low power mode anymore. The blue charging lights indicate it is charging, but after a few minutes it stops and the charge is gone. Any help?
Carol
Hi Carol,
Thanks for your question.
The V8 is designed to run for up to 7 minutes on the Maximum suction setting. If the run time is shorter, and it is making a pulsating sound, this indicates an obstruction of airflow, and this video can assist in locating and removing the obstruction: https://www.youtube.com/watch?v=dpxRl17N03E
If that does not resolve the issue please email our Dyson experts at [email protected] including your contact details, a description of the issue and the machine's serial number and we will be happy to help.
Best wishes,
On dyson v8 animal do the blue charge lights go out when fully charged?
Yes they do DebH
Hi Deb,
Thanks for your question.
The machine will take 5 hours to fully charge. As the battery becomes more full, more of the lights will be illuminated in blue from 1 to 3. When the battery is fully charged, the lights will all turn off.
If you have any further questions, please email [email protected] and we will be happy to help.
Best wishes,
Hi when my hoover is charging/charged should blue lights be on please ?
Hi Marie,
Thanks for your question.
As the battery is charged additional blue lights will become illuminated, and when the battery is fully charged the 3 lights will switch off.
https://www.youtube.com/watch?v=9yK1N1a8i7A&list=PLDfU9nMES75NOUy6U8a1ozlv8zM8e_ZCa&index=1
If you have any further questions, please email our Dyson experts at [email protected] including your contact details, the machine's serial number and a description of the issue and we will be happy to help.
Best wishes,
Why is my 2 day old Dyson v8 not holding the charge when not in use only used it on day 1 for bout 10 mins even though it had a full charge of 5 hrs come to use it on day 2 for it to need charging again
Hi Susan,
Thanks for your question. V8 machine have two power modes and they are sold set to the Maximum suction mode. This mode has a 6-7 minute run time. Please switch the silver oval button over to the normal powerful suction mode to extend your run time to 25-40 minutes depending on the floor tool or accessory selected.
If this does not resolve the issue Please email our Dyson experts at [email protected] including your contact details, the machine's serial number and a description of the issue and we will be happy to help.
Best wishes,
My boss & I both get shocked when we use our Dyson, also. We live in a fairly humid climate and only plug it in when it is in need of charging. We do not leave it plugged in. When I last used it (a few days ago) the shocks got more frequent and more intense!!!! This is not acceptable!!!
What are you going to do to fix it?
Hi Jennifer,
Thanks for your question.
As there is no electricity coming out of the charging port, please be assured this is a result of static only.
As this is specific to the environment it can be very difficult to replicate this effect in different locations and so the following tips can help:
Static build up occurs with friction, in this case it can be the friction of high speed dust against surfaces inside the machine, or from certain surfaces such as carpets or wearing socks of some fibre types while vacuuming. Low humidity can also increase the likelihood of static build up.
It can be reduced by increasing the indoor humidity, having moisturized rather than dry hands when using the machine, or washing and drying your hands to remove any static build up on them before using the machine and changing the type of footwear that are worn while vacuuming, or vacuum with bare feet.
If you need further assistance, please email our Dyson experts at [email protected] including your contact details, a description of the issue and the machine's serial number and we will be more than happy to help.
Best wishes,
Hello
My dyson v8 animal is about a month old, used a couple of times and now won't charge, when pull the trigger I get a blue flash from led. Any ideas?
I would take it back to where you purchased it and let them have a look at it. Or contact Dyson direct. This will be covered on warranty if anything is broken
Hi Todd,
I am sorry to hear you are having trouble with your V8 Animal.
We will be more than happy to help. Please give us a call on 1800 239 766 with your machine handy or email [email protected]. Our Dyson Experts are available Monday - Friday 8 am - 8 pm and Saturday - Sunday 8:30 am - 4 pm EST.
We look forward to hearing from you and assisting.
Best wishes,
Had my dyson v 8 12 months now and it seems to have lost suctioned on full power and there’s more noise coming from the air filter that blows out is the motor. Any ideas?
Hi there,
Thank you for your question.
With our V8 machines, an unusual noise or pulsating/continuous on and off sound can mean the motor is not getting sufficient airflow, which often means there is an obstruction in the airflow of the machine. Please start by checking your machine over as shown here: https://www.youtube.com/watch?v=dpxRl17N03E
If this does not resolve the issue please reach out at [email protected] and we will be happy to help you further.
Best wishes,
I just received my V8 Animal and been shocked every time my hand goes near the charging socket. I have used dryer sheets to try and aliviate the issues to no avail. Is there anything else I can do or should I return the item?
I have this problem too, not all the time but quite often and I would be happy to find out an answer to this too.
Hi Hannah,
Although what you experienced was unpleasant, we assure you that it was a harmless static shock and not an electric shock from the mains supply.
Static electricity builds up easily in plastics. In your cleaner it is created by fast moving particles rubbing against its plastic and metal surfaces.
If static charge builds up in the machine, a natural place for it to discharge is through the charge point, because this is made from metal and is more conductive than the handle, so it's easier for charge to transfer through it.
Static charge can build up more easily in dry air than in humid air, and can be affected by what surface you are standing on, what shoes you are wearing etc. Unfortunately, there is no easy way to completely prevent it for an average consumer.
To resolve the problem you are experiencing we would advise you to empty the clear bin, wash the filters and wipe the machine with an anti-static wipe or similar product.
Should we be able to assist further, please reach out to [email protected] and we will be in touch.
Best wishes,
If I were you, I would see if there is some sort of rubber grommet stopper that could be placed in that hole to cover the metal, and therefore alleviate the static issue. I'm actually quite surprised that the engineering folks over at Dyson weren't intelligent enough to come up with that solution on their own. I guess that's why there are the Darwin awards.
Hi my Dyson is s v8 pet model it seems to be really stiff trying to vacume all of a sudden but the suction is excellent please help?
Hi Amber,
Thank you for your query.
It sounds like you may have your machine on MAX mode. If you move the slider on top of your machine away from MAX your machine should be easier to push.
I hope this helps, however if we can assist further, please reach out via [email protected] and our Dyson Experts will be more than happy to help.
Best wishes,
Thank you so much and yes that was the problem I had it on max mode. Thx again amber
My v8 animal is one year old and has been working well but it now won't charge. When I plug it in the light flashes red three times and then goes off. It now has no charge. Any ideas?
Hi Ray,
Thank you for your question.
I am sorry to hear your Dyson V8 has a red flashing light and isn't powering on.
We'll be more than happy to help resolve this. Please just give us a call on 1800 239 766 or reach out via [email protected]. Our Dyson Experts are available Monday - Friday 8 am - 8 pm and Saturday - Sunday 8:30 am - 4 pm EST.
We look forward to hearing from you and assisting.
Best wishes,
Hi my dyson v8 is not even lasting 2mins on full suction. Cleaned filters and recharged again. It just pased 1year in march?
Hi, Your battery has stopped fully charging. The same thing happened to mine, rang Dyson and they sent me a new battery and now it works just fine! Hope this helps!
Hi Chantel,
Thank you for reaching out.
I am sorry to hear your Dyson V8 isn't running as long as it should.
So we can best assist, please give us a call on 1800 239 766 with your fully charged machine handy. Our Dyson Experts are available Monday - Friday 8 am - 8 pm and Saturday - Sunday 8:30 am - 4 pm EST.
We look forward to hearing from you and assisting.
Best wishes,
I keep getting a shock when I'm using my V8 animal on carpets. Is there any way to stop this???
Thanks
Hi there,
Thank you for your question.
Due to the dust spinning through the bin of the machine, on the odd occasion you may receive a static shock from the machine.
To avoid this happening, we'd suggest to wipe the clear bin of the machine with a soft dry anti-static cloth (available from your local office supply store).
We also suggest applying hand cream (to your hands) before vacuuming.
This should help, but if we can be of further assistance please give us a call on 1800 239 766 with your machine handy. Our helpline is open Monday - Friday 8am - 8pm and Saturday - Sunday 8:30am - 4pm.
Best wishes,
I have a Dyson v8 animal extra. It is 16 months old and it only lasts for 6 minutes after a full charge. It used to last 20 min. But now it's not. What should I do?
Hi there,
Thank you for your query.
Just to confirm, the Dyson V8 provides 6-7 minutes on MAX power mode. To achieve a longer run time, switching the machine to powerful suction mode will provide 25-40 minutes of power (depending on which tool is in use).
Should you wish to discuss this further, please forward your details to [email protected] with your details and our Dyson Experts will be in touch and happy to help.
Best wishes,
I bought the v8 animal today fully charged it then went to use it. The large brush keeps stopping spinning and I have to keep stopping and starting and on the boost mode it won’t move on the carpet at all is this faulty?
Hi Vivien,
Thank you for reaching out.
On some carpets (particularly thicker carpets, or carpets with a thick backing), you may need to switch from the MAX mode to clean as some of these carpets may not allow sufficient airflow through, and the head of the machine will stop spinning as a precaution.
I would encourage you to try the machine in powerful suction mode, and if this continues, please forward your details through to [email protected] and our Dyson Experts will be more than happy to help.
Best wishes,
My Dyson v8animal fell to the floor and has quit working. Do you have any suggestions of what I could try to see if I can get it working?
Hi Bonnie,
Thank you for reaching out.
I am sorry to hear about this. Please give us a call on 1800 239 766 or email [email protected] and we will be happy to help get your machine back up and running. Our Dyson Experts are available Monday - Friday 8 am - 8 pm and Saturday - Sunday 8:30 am - 4 pm EDST.
Best wishes,
When I use my Dyson v8 animal I get a shock when I press to start up what should I do?
Hi Mark,
Thank you for your message.
Although what you experienced was unpleasant, we assure you that it was a harmless static shock and not an electric shock from the mains supply.
Static electricity builds up easily in plastics. In your cleaner it is created by fast moving particles rubbing against its plastic and metal surfaces.
If static charge builds up in the machine, a natural place for it to discharge is through the charge point, because this is made from metal and is more conductive than the handle, so it's easier for charge to transfer through it.
Static charge can build up more easily in dry air than in humid air, and can be affected by what surface you are standing on, what shoes you are wearing etc. Unfortunately, there is no easy way to completely prevent it for an average consumer.
To resolve the problem you are experiencing we would advise you to empty the clear bin, wash the filters and wipe the machine with an anti-static wipe or similar product.
Should we be able to assist further, please reach out to [email protected] and we will be in touch.
Best wishes,
I got my new Dyson V8 animal in the mail today! When I plug it in to charge the lights on the battery indicator don't come on. I've tried various outlets but still no light. The instructions led me to believe that a light should come on when it's charging - is that correct?
Hi Morgan,
Thank you for reaching out.
Sorry to hear this, with normal operation the machine will show 1-3 blue lights while charging, and turn off when fully charged.
If yours isn't, please give our Dyson Experts a call on 1800 239 766 with your machine handy. Our Dyson Experts are available Monday - Friday 8 am - 8 pm and Saturday - Sunday 8:30 am - 4 pm AEDST.
We look forward to hearing from you and assisting.
Best wishes,
Is the v8 animal Dyson supposed to be so noisy?
The larger digital motor creates a little more noise but compared to our old DC34 I don't really notice much difference if it's still in warranty call Dyson they are great help.
Hi Kate,
Thank you for your query.
While the Dyson Digital Motor V8 makes a very different sound to typical vacuum cleaners, the noise of the machine shouldn't exceed 82 dBa.
If you feel something isn't as it should be, please give us a call on 1800 239 766 and our Dyson Experts will be more than happy to help. We are open Monday - Friday 8 am - 8 pm and Saturday - Sunday 8:30 am - 4 pm AEDST.
We look forward to hearing from you.
Best wishes,
Shan
Ive owned my V8 Animal for 15 months
It now only runs on full power for a few seconds before turning itself off
It will run on the lower power setting fine
Hi Max,
Thanks for your question.
With our V8 machines, a pulsating or continuous on and off sound means the motor is not getting sufficient airflow, this means there is a blockage in the machine. Please start by checking your machine over as shown here: https://www.youtube.com/watch?v=dpxRl17N03E
If this does not resolve the issue please reach out at [email protected] and we will be happy to help you further.
Best wishes,
Vacuum head sticking to rug like a suction cup. It's a large 10x16 "silk" low pile thin area rug. Ive seen others remove part of the gaskets on the upright models however there is no similar option with this model. It occurred with a previous vacuum that did not have a height adjustment.
Anyone have a fix?
Hi Paul,
Thank you for reaching out.
I am sorry to hear about this. Please give us a call on 1800 239 766 or email [email protected] so we can best assist. Our Dyson Experts are available Monday - Friday 8 am - 8 pm and Saturday - Sunday 8:30 am - 4 pm EDST.
Best wishes,
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