My god I wish I read the reviews before I booked my rental car through Economy Booking which also comes under Booking Group. You won’t get your money back when you cancel or it will takes months if your lucky. There just a middle person using cheap deals to lure you in. They couldn’t provide the car I agreed on, so I cancelled and they told me a refund will be 21 days. It’s over 2 months now

There are very few times I get motivated to publicly criticize a business however in this case its warranted.
Economy bookings are a sham.
Masquerading as other car hire companies & redirecting to their website, taking deposits & confirming bookings that are fictitious.
Sham or scam is flattering them.
They do not respond to emails & have no legitimate local contacts.
They should not be permitted to represent other companies as their booking agents.

Booked a 'Nissan Teana or similar' which is a mid size car. The photo showed it was a 2013 onwards model. Upon arrival I was given the keys to a 16 year old Nissan Bluebird instead, which is a small car. After complaining I was 'upgraded' to a 2010 Toyota Corolla sedan, also a small car. No other cars were available. Sent an email to Economy Bookings asking how what I booked and what I received can be so different. Received some half assed reply a week later.

Customer service is dead.

Double booked, Immediately contacted company for refund, wouldn’t respond, charged us full rate for two rentals. A definite lack of customer service. Would not recommend. Never again.

Customer service nil, no response.
Vehicle wasn’t as expected.

I booked a car though EconomyBookings.com to pick up in Vevey, Switzerland. I received a booking confirmation however the details said pick up from Avis at Nestle Offices (food and beverage company). I went to pick up the car and Avis said that this service is for Nestle employees only and that they cancelled my booking with EconomyBookings and I needed to go back to EconomyBookings and obtain a refund. The person I called refused to help. The email account that I was referred to, to obtain a refund will not respond. It has been weeks and they have taken over 200 euros and no responsibility. It is a blatant SCAM.

They are thieves. Because they have the worst phone service (they have phone number but nobody is answering) I couldn’t move my booking for few hours later or cancel it and now after almost 2 months asking about, you don’t want to refund my money. Theydon’t deserve to have a licence to rent anything, because they are not responsible to help their costumers. The only thing they want is to take the money and after disappear. :-(

I have booked cars in Australia and New Zealand through Economy bookings several times and have no problems with changing bookings when needed and have had some lovely upgrades.
I am happy to continue using them

I charged for nothing on the pre-payment fees as I thought it was gonna deducted from the car rental office ( I was using ace car rental ). The ace does not know anything about the payment that I had given and me and the staffs were so shock on this case. Worse no ever.

Worse booking company and please do not use it if you do not want to get any charges or payment from it.

It is a fraud!!

Just book directly from the company if you want a car!

We made a pre-payment for a Europcar rental assuming that would be deducted when we pick up from Europcar. Turns out Europcar knows nothing about it and despite multiple phone calls to EconomyBookings which were never answered and many emails (also never answered) we still have not got our pre-payment back. There is no customer service and I feel like this was a deliberate rip-off.
NEVER EVER USE THIS COMPANY OR OTHER THIRD PARTY RENTAL OUTFIT. The real car rental companies disclaim what it is they do

We accidentally booked the hire car for the day after we were supposed to. We were unable to amend details on the site and tried calling several times where we got put on hold several times but each time after ten minutes the phone would hang up.

We needed the car desperately that day so we had to book another one entirely. We emailed explaining our situation and got an email back saying they would not refund.

Very upset and definitely would not recommend this company.

Clicked on the Full Cover option in the email to find out more details and they immediately charged my credit card $160! Refund obtained after 2 or 3 weeks. Car was ok, as expected.

We used Sixt through EconomyBookings and knew exactly where the desk was as we used Sixt last year. The receptionist was the same person as last year and he was fantastic. The whole process of booking was great and the check in procedure went without a hitch the drop off even easier although if we hadn't done it previously at first it can be daunting.

I had already rented a car along with Our airline tickets through KAYAK. But I canceled that rental and booked with you saving an additional 64 eur for a one-week rental and upgraded from a little economy car to an SUV.