Been back and forth with calls and emails now for 3 months. Had a fridge replaces due to leaking. Damaged the new floors. Still trying to get them to claim insurance so I can have more floors fixed. Keep getting thrown around from person to person. Utter rubbish service

Have a Chef stove I bought in 2016 that has a faulty ignition and gets stuck on clicking and wont light up, very unsafe to use as it has blown large balls of fire each time from the repetitive clicking and igniting!

Advised Electrolux of the issue and seems like they don't care, advising the unit is out of warranty! Charging $160 for call out plus parts! A new cook top costs $200! Only agreed to cover parts!

What a joke, the item has not lasted a reasonable amount of time, is not durable or long lasting and fit for purpose as per consumer law and should be fully covered! Never touching anything from Electrolux ever again! Buyer beware! You have been warned from Electrolux's shonky products.

If the product out of the warranty, could be very expensive for the service, my AEG dishwasher required 3rd time repair (for the past 5.5 years) which out of the warranty, would be charged $602 exclude work shop fee to replace $60 parts. We decide to buy a new one, of course another brand.

I purchased a new fridge and my daughter happened to pull the handle and snap it off. I was devastated. I'm a single mother and I had to save up for the fridge. Well the lady at electrolux service center was amazing and I was nearly in tears. They replaced my door today and I'm so very happy. Thank you for taking care of me.

Electrolux Ultraperformer ZUP3862P - Would not recommend. Worked well when it actually worked. In the short time I had this vacuum it required repair 3 times (3rd time would cost nearly as much the vacuum itself). Firstly whilst still under warranty, recalled as part fitted was faulty. Second time it cost over $200 for repairs, 3rd time over $400. Gave up and bought a new vacuum!

I needed an oven as the one I had was so old. I won this oven in a competition. It was installed 28th June 2017. I find that it doesn't quite cook in the time the recipe states to leave it for eg cook at 180 C for 35 minutes but it actually needs longer depends what it is. I have to keep checking the food is cooked from the 35 minute mark. Not reliable. There a different settings like bake, pizza, pastry and fan cook. The grill is inside the oven which is inconvenient if I need the oven at the same time. I prefer the grill to be separate. I suppose I can't be too fussy as I won the oven in a competition but I wish it was as easy to use as the oven I used to have.

1) Agent on call centre misunderstand what the issue is and tech comes without party required
2) get told that technician will be there between 8am and 5pm do essentially I need to be available all day! Who does that in 2022!! I don’t have a wife at home sitting around as I am the wife and my husband also works
3) raises with the second agent on the call that Electrolux is not very customer centric and get told that we’ll.. the company is doing very well in spite of that!

Electrolux Energy Saver Inverter Tumble Dryer might be supposed to be energy efficient but worst drier I’ve ever owned. Takes 4 hours to dry a load and still comes out feeling damp. Not impressed especially with the high cost of the unit. Wanted a Bosch but sadly was talked into taking the Electrolux by the salesman. Big Mistake.

stay away from this company and it’s products worst warranty ever what warranty what a joke 11 months old and basically not taking responsibility for a valid issue worst call Center stay with Dyson there the best and better service happy to take from a old a pensioner absolutely disgusting will be taking this to fair trade and Australian consumer affairs

Electrolux washing machine seal ripped . Was told by Electrolux not covered by warranty, as clothes have been trapped in the door and ripped the seal . I assured them this is not the case . They will not repair under warranty . Anyone else had this issue ?

Worst product I have bought. Washer and Dryer combo. Broken after 3 and a half years. Rang Electrolux and no help. Why buy a product for $1189.00 and it has a lifetime of 3 and half years. Buy a cheaper product at least you won't be disappointed or waste your money.

Bought a fridge 2 and a 1/2 years ago. Has broken down twice and second time not fixed by Electrolux. Every time the fridge breaks down we lose most things in the fridge as they quickly go off. Would definitely not recommend an Electrolux product- just built really cheaply and after service is terrible (took about 1 month to look into issue each time and second time they refused to fix the broken part (sounds like they are happy if you have a product that only lasts 2.5 years despite paying $1399 for it)).