Our dryer, which we were previously very happy with, has failed in under a year. A service call was logged & that took 4 days until the service tech was able to come to confirm the motor had died. He said the part needs to be ordered & he can come the following week!! This takes it to 11 to 12 days before we have a working dryer again. We completely rely on this dryer & with the current wet weather we have no option but to pay at a laundromat. I called After Sales Service to register my dissatisfaction of this product & process & they say all t...Read more

Simply put got my appliance replaced under Australian Consumer Law as it was only 2 years old when it failed due to a known issue. My original contact with the company they insisted on sending a tech to investigate and informed me it was $180. I told them i would not be paying the call out unless the failure was due to user error or abuse.
Tech arrived and straight up asked for the $180, I explained my position under ACL and that i felt a $1600 wine fridge should last more than 2 years before a catastrophic failure. He called his supervisor...Read more

The appliance is a 5 year old Westinghouse dishwasher model SB915SJ. The Control Board (P/N: 0367400122 replaced by P/N: 0367400145) is described in Electrolux's website as NLA (No Longer Available). In this case the Control Board has failed once earlier and the replacement part also failed not long after. This dishwasher has had very little use since it was purchased because the owner has serious medical condition which necessitated a long period away from her home and the house was unoccupied during this time. The Electrolux web site claims '...Read more

I dont like this product cause its so hard to clean the interior if the oven and the stains of any spills In the oven and on the floor of the oven will not come off no matter how I try to remove them I have contacted Electrolux & have been advised to try several methods to clean it but nothing works oil has remained and stains unbelievable the enamel is so thin that just by rubbing it into remove oil enamel inside inthe oven has emailed faded and scratched they wont do anything about it. I recommend if u are looking for oven never buy Electro...Read more

Bought front loader condenser dryer in August of 2018. Six months later it exhibited issues with the condenser. I called the company, and they sent a company to fix it (2 days off of work for me- 1 day to assess, wait for parts, 1 day to fix. Same problem a month later, they rebuild the whole condenser unit. It was warped. (2 more days off of work). Then a short time later, the drum comes off its track. (2 more days off of work). In September, door is totally warped again. They send repair service. This company did not know how to re...Read more

I bought a 5.5 kg Eziset Simpson Washing Machine where on the full cycle the water only comes up to about 7.7cm (it can vary, sometimes even lower) below the bottom of the white ring part (so is not high enough when on full).
As a note, I spoke to a Whirlpool member who said he had the same machine that comes up to 4cm below which in my experience is about where they usually come up to but mine doesn't and varies.
I have been using washing machines for many many years (I am 55yrs old) and have never once had an issue like this.
As it is under ...Read more

I just want to say how disgusted I am at Electrolux and your customer service/so called customer care!!! We bought a dryer less than 6 months ago that we now CANNOT use because its faulty and a major fire risk!! This happened 2 weeks ago when we had had it on for 30min to walk into a red hot dryer and a haze of smoke from the heat. Not only have we had to wait 2 weeks for a repair man to be able to come and look at it, we have had to take a day off work to be home for them to visit to now be told we need to wait even longer while they order th...Read more

I purchased an Electrolux oven, built in microwave and built in coffee machine. I wanted to support an Australian company so I went with Electrolux. Within a month of the coffee machine being out of warranty it stopped working so I had to get it fixed. Not long after that the microwave stopped heating food and then the steam function on the coffee machine stopped working. When I got someone out to fix the microwave I was told that it was potentially one or two parts that were faulty. The cost of these two parts were $200 and $300 respectively. ...Read more

We purchased the Dishlex DSF6106W dishwasher from our local Harvey Norman store on the 23/09/2018 which we brought home and put it into the dishwasher space in the bench island. Not hard to install at all!! Fast forward 8 months to the 20/05/2019 at about 10:00pm i walked around to the sink and noticed water on the floor in front of the dishwasher. I turned it off at the powerpoint as the motor would not stop going, even with no water in the machine. I spent about 30 minutes trying to clean up the water which most of it had gone under the float...Read more