This is ridiculous. The window for the service technician we were told between 7am - 12.30pm. We were told we would get a call approximately 30 minutes before they will arrive. Well it's 12.25pm and still nothing. Surely such a large company could give a better window for the arrival (not 5 1/2hrs), I mean at least let us know where we are on the list - my wife has been sitting home wasting time for 5 1/2 hrs and who knows how much longer; unable to go to do some food shopping or do anything else she could do because she has to be there... She had to take the day off meaning she doesn't get paid. So she's wasted half a day for absolutely nothing and we've lost money...

Worst customer service. Purchased a fridge because of the cashback scheme. Processed online with my correct bank details and never received cash back. When contacted them they told me they put it in my account yet the account number they processed the cashback to was not even mine. Instead of helping me, they told me nothing they do. The account number and bsb are completely wrong. The money has gone into someone else's account. Something is very shonky here. Dont trust them at all. Thanks for helping out a customer who has spent over $3000 on a fridge.

Do not buy this product! I repeat do not buy! From the get go my washer leaked it was the front load washer. I had the warranty and they deemed it irreparable and wanted to charge $133 for the replacement. I paid a substantial sum for what I thought would be a quality washer and will not pay the $133. Customer service was horrible with [name removed]. I will throw this junk in the trash because it is not worth recycling.

Vacum cleaner started falling apart after just few weeks of being used and customer service refused to replace it. Was left without vacum with a large family. Terrible customer service, terrible product. Even vacum pipe fell apart after few weeks.

Purchased Pure i9 which showed an error code battery replacement, cleaner is still in warranty, promised batteries have been sent for 3 months, apparently still on back order - would not recommend at all!!

Our Kelvinator fridge/freezer broke down at the wknd. I phoned Electrolux customer care this morning and their technician came this morning and replaced the fan on the fridge. He was a very nice man, even waited 5 mins while I drove home. All fixed now, and within hours of my call. Very impressed

I bought a Electrolux 8 kg front load washing machine ever since I bought it it smells I've cleaned it on regular basis I've tried everything it just won't stop smelling makes out clothes stink I'm so over it!! Now I've got to buy a new one don't think I will get this brand agian

I wish I had seen this site before I bought a Kelvinator aircon. 14 months old stoped working and seems they do not have a reliable contractor in my area. After several phone calls all I get from them is he will be in contact. Took over 4weeks but Electrolux did get a brand new unit out to me . Many thanks to Julie from Electrolux customer service.

The most pathetic excuse for a service company you will ever find. If you don't mind waiting 3 or 4 weeks for a service tech to be booked in, if you don't mind continually having to chase them up due to them never ringing back, if you don't mind being put on hold for a minimum of 30 mins every time you ring, if you don't mind then being given vague and non committal answers, my guess you might be satisfied with their unprofessional and inadequate service.

I have a kelvinator fridge freezer. 3 times the defrost module has died. First time was 7 months in. It took a week and a half for a tech to come. Second time fridge seized before tech even got there over 2 weeks later. It is only because when demanded a refund after it seized a lady at the warehouse had a replacement sent the next day. This time still waiting for an appointment for a tech nearly 2 weeks later.
I've asked for refunds each time.
Next time buy anyone else but electrolux or any of their products.
If you have trouble do what I have now done and contact the ACCC. Because that's the only way you will get a decent remedy.

We purchased an ELECTROLUX 524L french fridge/freezer on the 6th of January - we had two problems, first the item came with the handles not fixed. after many calls Electrolux sent their dealer to install it as it was extremely difficult to install with the alan key they provided. The 2nd problem we have and still not fixed is the leak from the freezer (manufacturing fault- apparently quite common. despite many calls this is still not fixed as they dont have the part. Simply ridiculous. almost 4 weeks since we reported the fault and Electrolux are unable to confirm when they can fix the problem.

The 1st ever Electrolux we purchased and probably the last..

Washing machine broke down within a short time. Company hopeless to deal with when soliciting support. Would not buy again. Why are companies so happy to abuse their customer base? We wont stick around forever.

I bought Electrolux washer dryer on 10/06/2017 what a mistake that was I started having trouble with the dryer about 2 months in but I persevered then 18 months in the dryer stopped working completely so I rang Electrolux and they sent some one out to fix it that helped for another seven months then a month out of warranty the washing machine stopped working it showed an error on it so I rang Electrolux again they lady I spoke to told me it would cost me 150 call out fee then parts and the cost to fix it it wasn’t worth the cost so 2 years and one month after spending nearly $1200 I had to buy a new washing machine what a waste of money I would not recommend Electrolux to any one

Bought a top of the range Electrolux vacuum cleaner about 30 months ago. Motor gives off a burning smell. Took it back to the shop, best they can come up with is that the filter was not cleaned (which is not true), so no warranty. Meanwhile a Dyson that I have had for 13 years is still going strong. Never buy an Electrolux product ever again.