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Reviews

4.6

5 reviews
5
(3)
4
(2)
3
(0)
2
(0)
1
(0)
  • Value for Money
    4.5 (4)
  • Transparency
    4.3 (3)
  • Customer Service
    4.8 (4)
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Linda

LindaNew South Wales

Outstanding customer service and very quick response

published

Chris from Eric was so easy to deal with and I highly recommended. I had an issue with a repairer not wanting to go through insurance so they easily found a workaround so I could be compensated directly from the insurer. Thank you!



Transparency
Customer Service
Value for Money
Insurance TypeComprehensive
Plan covers drivers under 25Yes
Eric Product TypeTyre & Wheel Insurance
Claim MadeYes
Claimant is the policy holder Yes
Claim Resolution Time<1 week
Claim DateJanuary 2020
Claim ApprovedYes
Car ModelMazda 3 BP (Hatchback) G20 Evolve Automatic
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1 comment
Eric Insurance
Eric I.Eric Insurance

Hi Linda, Thanks for taking the time to share your experience with our Warranty Claims Team! We're pleased to hear our team was able to assist.

Prompt and thorough service.

published

My interactions with staff online were excellent. They were very helpful and explained the process clearly. I lodged a claim and within 24 hrs it was resolved. Very impressed and will recommend to others.

Transparency
Customer Service
Value for Money
Insurance TypeComprehensive
Plan covers drivers under 25No
Eric Product TypeTyre & Wheel Insurance
Claim MadeYes
Claimant is the policy holder Yes
Claim Resolution Time<1 week
Claim ApprovedYes
See all answers
1 comment
Eric Insurance
Eric I.Eric Insurance

Thanks for taking the time to share your claims experience with our Tyre & Rim Insurance. We're glad to hear our service met your expectations.



Great service - Miguel

published

Miguel Hernandez was fantastic and help me to lodge claim and explain process. My claim was approve and resolve within a week.
This was my first claim but seems like made a right choice to get several insurance products for my AUDI by ERIC insurance company.

Transparency
Customer Service
Value for Money
Insurance TypeComprehensive
Plan covers drivers under 25Yes
Eric Product TypeEquity Protection Insurance, Loan Protection Insurance (LPI), Total Assist Insurance (TAI), Tyre & Wheel Insurance and Warranty Insurance
Claim MadeYes
Claimant is the policy holder Yes
Claim Resolution Time<1 week
Claim DateNovember 2022
Claim ApprovedYes
Car ModelAudi A3
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1 comment
Eric Insurance
Eric I.Eric Insurance

Hi Rajesh, Thank's for taking the time to review our Tyre and Wheel Insurance! We're happy to hear we were able to assist with repairs to your vehicle.

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Dave

DaveNorth-West & West coast, TAS

Excellent service

published

When I called I got excellent service from the start. Very helpful, I had no policy number with me, but the chap was able to correctly identify me through my rego no and from there all the details where completed. I just need to send photos of my cracked wheel. Photos sent late on Friday afternoon, claim approved by 9:00am Monday morning. Excellent service.

Insurance TypeComprehensive
Plan covers drivers under 25Yes
Eric Product TypeTyre & Wheel Insurance
Claim MadeYes
Claimant is the policy holder Yes
Claim Resolution Time<1 week
Claim DateNovember 2022
Claim ApprovedYes
See all answers
1 comment
Eric Insurance
Eric I.Eric Insurance

Hi Dave, Thanks for taking the time to share your claims experience. We're really pleased to hear we were able to help and meet your expectations!

Easy claim process

published

I rang to enquire about whether an incident was covered and was able to lodge a claim within minutes. Daniel (customer service rep) was professional and friendly and explained the process. No fuss and easy to claim...

Customer Service
Value for Money
Insurance TypeComprehensive
Plan covers drivers under 25Yes
Eric Product TypeTyre & Wheel Insurance
Claim MadeYes
Claimant is the policy holder Yes
Claim Resolution Time<1 week
Claim DateNovember 2022
Claim ApprovedYes
Car ModelKia Picanto JA AO Edition Automatic
See all answers
1 comment
Eric Insurance
Eric I.Eric Insurance

Hi Cam, Thanks for taking the time to share claims your positive experience with our Tyre & Rim Insurance. We're pleased to hear our service met your expectations.

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