I have been trying to get hold of someone to talk to in regards to a minor vehicle Collison claim and cannot get hold of anyone and or no response to any emails I have sent. I have been trying since the 4/4/20. In addition to this my policy went up by 30% since last year without making a single claim! I have requested information as to why this is however zero response. Absolutely disgusting behaviour!

Easy claiming process, very reasonable and very helpful customer representatives.
Have made numerous claims under policy for my BMW and they have always been very easy to deal with. Highly recommended

Very quick turn around, the staff were helpful and easy to deal with. The claim was approved in a matter of days. Even though the repairer left me to follow up the claim, John could follow through with the previous information. No mucking around, good people. You get was it says in the PDS.

The policy is not good value mainly because one has to pay the excess even if they are not at fault when they make a claim. The wait on the phone to speak to a representative takes 45 minutes and the whole process is against the insured. How is this possible, after providing the company all the details of the drivers at fault I ended up paying the excess and it wasn't my fault?

Hi,
I lodged a claim for the first time, and was extremely impressed by how easy it all was,
and the claim was approved immediately the BMW dealer diagnosed the problem.
I was really worried about this after market warranty, but now I'm happy I purchased it.

Excellent service. Paid my claim within a day of lodging it and even rang me to enquire if I still required cover when I forgot to send through my certificate. Can't believe I'm actually dealing with insurance as it's been so easy.

After paying prems fro a year we were hit by a another driver in a car park. He accepted full blame but still this company applied a huge excess!!!
All interaction was unpleasant. There is no positive things to say.

Chris from Eric was so easy to deal with and I highly recommended. I had an issue with a repairer not wanting to go through insurance so they easily found a workaround so I could be compensated directly from the insurer. Thank you!

So relieved to have purchased this insurance! It has already paid for itself. I was extremely sceptical about extended warranties and fully expected if I ever needed to claim I would be given excuses as to why I wasn't entitled to. It is the exact opposite with Eric Warranty Insurance. They actually want to help you. Miguel was professional, highly proficient and friendly from the start of my claim for my air conditioning to the finish. I will be covering any future vehicles I buy with Eric Insurance. 10/10

My 2012 Mini Countryman had a problem with the thermostat and it's housing. One call to Eric sorted me out, Juan gave me a claim number. My repairer had the claim approved and I had car back within 24 Hours.

My interactions with staff online were excellent. They were very helpful and explained the process clearly. I lodged a claim and within 24 hrs it was resolved. Very impressed and will recommend to others.

Really friendly customer service and helped me when I had a claim instead of trying to avoid it ( as others insurers do).
One of the best product I have bought and recommend it to anyone worried.

Due to less than favorable reports about the warranty insurance industry in general I was naturally very skeptical about submitting a claim to Eric Insurance after I experienced problems with my car's cooling system. I couldn't have been more pleasantly surprised. EI dealt direct with the repairer and managed the claim without fuss. All done quickly and very professionally. I'd be happy to take out another policy with EI and to recommend to others.

Miguel Hernandez facilitated my warranty claim so fast. Miguel was so polite,accommodating and very helpful. Eric insurance is lucky to have a quality focused staff. Goodluck miguel and well done.

Miguel Hernandez was fantastic and help me to lodge claim and explain process. My claim was approve and resolve within a week.
This was my first claim but seems like made a right choice to get several insurance products for my AUDI by ERIC insurance company.

When I called I got excellent service from the start. Very helpful, I had no policy number with me, but the chap was able to correctly identify me through my rego no and from there all the details where completed. I just need to send photos of my cracked wheel. Photos sent late on Friday afternoon, claim approved by 9:00am Monday morning. Excellent service.

I rang to enquire about whether an incident was covered and was able to lodge a claim within minutes. Daniel (customer service rep) was professional and friendly and explained the process. No fuss and easy to claim...

Im looking at some of these reviews and all i can say is WOW, because my experience with eric insurance was a very positive one, my turbo failed on my car, rang them got a claim number straight away, the man that took my claim even rang my mechanic and explain to him what is needed to help me with my claim after a few days it was approved and i just received an email today to say money will be in my account in 3 to 5 days, i am very happy with my experience with ERIC INSURANCE, and john was a pleasure, great man and made me feel so at esse... thankyou will alway speak highly and recommend them....

I took out extended warranty cover over a year ago. My repair claim was simple to make. The team we're responsive & my car was back on the road within days. 10/10 Service & product experience.