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Pantelis K.Greater Melbourne (Metropolitan), VIC
Their warranty cover is a complete scam!!! Do not purchase after car warranty
My experience with Eric Insurance has been non satisfactory as motorist. I was sold an after car warranty by VW South Yarra with exact words "Full cover" for 3 years. I specifically asked if it covered all mechanical and driveline materials and they answered yes. In fact I was told that its the same cover as VW new car warranty with the exception of cosmetics and tyres.
Fast forward today and they have refused to cover 2 claims through smart loopholes designed to protect their sneaky ways.
1. They would not cover the first claim because the i...Read more
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Ari AposGreater Melbourne (Metropolitan), VIC
Very Comprehensive and Helpful Extended Warranty
Easy claiming process, very reasonable and very helpful customer representatives.
Have made numerous claims under policy for my BMW and they have always been very easy to deal with. Highly recommended
1 comment
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Quick turn around
Very quick turn around, the staff were helpful and easy to deal with. The claim was approved in a matter of days. Even though the repairer left me to follow up the claim, John could follow through with the previous information. No mucking around, good people. You get was it says in the PDS.
1 comment
Eric I.Eric Insurance
Hi Adam, Thanks for taking the time to review our Warranty Insurance and share your claim experience. We're pleased to hear we were able to assist.
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JoeSydney, NSW
Excellent Warranty
Hi,
I lodged a claim for the first time, and was extremely impressed by how easy it all was,
and the claim was approved immediately the BMW dealer diagnosed the problem.
I was really worried about this after market warranty, but now I'm happy I purchased it.
1 comment
Eric I.Eric Insurance
Hi Joe, Thanks for taking the time to share your claims experience online. We're pleased to hear you're happy with your Extended Warranty Insurance.
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Excellent Extended Warranty
So relieved to have purchased this insurance! It has already paid for itself. I was extremely sceptical about extended warranties and fully expected if I ever needed to claim I would be given excuses as to why I wasn't entitled to. It is the exact opposite with Eric Warranty Insurance. They actually want to help you. Miguel was professional, highly proficient and friendly from the start of my claim for my air conditioning to the finish. I will be covering any future vehicles I buy with Eric Insurance. 10/10
1 comment
Eric I.Eric Insurance
Hi Ann, Thanks for you sharing your claim experience! We're glad to hear we were able to assist.
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Todd GehringGippsland, VIC
I always had doubt about Aftermarket Warranty. Thes guys have changed my mind.
My 2012 Mini Countryman had a problem with the thermostat and it's housing. One call to Eric sorted me out, Juan gave me a claim number. My repairer had the claim approved and I had car back within 24 Hours.
1 comment
Eric I.Eric Insurance
Hi Todd, Thanks for taking the time to review our Warranty Insurance. We're pleased to hear you're happy with our product and service!
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These guys are awesome!
Really friendly customer service and helped me when I had a claim instead of trying to avoid it ( as others insurers do).
One of the best product I have bought and recommend it to anyone worried.
1 comment
Eric I.Eric Insurance
Hi Thusi, Thanks for taking the time to review our Warranty Insurance. We're really pleased to hear you are happy with our product!
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James EPerth, WA
Skeptical - proved very wrong!
Due to less than favorable reports about the warranty insurance industry in general I was naturally very skeptical about submitting a claim to Eric Insurance after I experienced problems with my car's cooling system. I couldn't have been more pleasantly surprised. EI dealt direct with the repairer and managed the claim without fuss. All done quickly and very professionally. I'd be happy to take out another policy with EI and to recommend to others.
1 comment
Eric I.Eric Insurance
Hi James, Thanks for reviewing our Warranty Insurance 5 Stars! We appreciate you taking the time to share your feedback and experience and are pleased to hear our service exceeded your expectations!
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Myles EusebioSydney, NSW
Miguel Hernandez excellent in quality customer service practioner
Miguel Hernandez facilitated my warranty claim so fast. Miguel was so polite,accommodating and very helpful. Eric insurance is lucky to have a quality focused staff. Goodluck miguel and well done.
1 comment
Eric I.Eric Insurance
Hi Myles, Thanks for sharing your positive experience and rating our Warranty Claims Team 5 Stars! We're really pleased Miguel was able to assist you.
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Lynnette G.Sydney, NSW
Best experience with ERIC INSURANCE
Im looking at some of these reviews and all i can say is WOW, because my experience with eric insurance was a very positive one, my turbo failed on my car, rang them got a claim number straight away, the man that took my claim even rang my mechanic and explain to him what is needed to help me with my claim after a few days it was approved and i just received an email today to say money will be in my account in 3 to 5 days, i am very happy with my experience with ERIC INSURANCE, and john was a pleasure, great man and made me feel so at esse... thankyou will alway speak highly and recommend them....
1 comment
Eric I.Eric Insurance
Hi Lynnette, Thanks for taking the time to review our Warranty Insurance! Your comments have been passed onto management to be shared with the team!
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Great Service, great extended warranty product.
I took out extended warranty cover over a year ago. My repair claim was simple to make. The team we're responsive & my car was back on the road within days. 10/10 Service & product experience.
1 comment
Eric I.Eric Insurance
Hi Richard, Thanks for taking the time to write a 5 star review! We're pleased to hear you're happy with your extended Warranty Insurance!
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Awesome product
My Eric insurance warranty has been excellent value.Eric insurance Has paid to repair a few small things in the past but yesterday they agreed to repair the diff in my car a major expense that they have taken care of.
The vehicle was assessed and claim approved within 24 hours.
I will be back on the road in a few days time.
Thank you Eric insurance I would recommend their products to anyone.
1 comment
Eric I.Eric Insurance
Hi Daniel, Thanks for sharing your claim experience. We're really pleased to hear you're happy with our Warranty Insurance Product!
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Great service
We have had two claims now, both were sorted very quickly with very little fuss. Staff were really easy to deal with and very understanding. Service has been fantastic. Thanks
1 comment
Eric I.Eric Insurance
Hi Dan, Thanks for taking the time to review our Warranty Claims Service! We've passed on your positive comments to the Warranty Claims Team!
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PatSouth East Queensland, QLD
Great Service
Dealt with Eric insurance Yesterday for the extended warranty through novated lease. Very easy to deal with, fast approval and rep was very friendly. Fantastic to deal with, Ive had previous dealings with for tire insurance, again very quick and professional service.
1 comment
Eric I.Eric Insurance
Hi Pat, Thanks for taking the time to rate our Warranty Insurance 5 Stars! We're pleased to hear we were able to assist!
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Questions & Answers
Suraj R.asked
Does 4 star warranty covers car engine? What will they do if engine blown ?
1 answer
Eric I.Eric Insurance
Hi Suraj, Thanks for your question. The 4 Star Warranty does cover Engine Components.
You can read through the PDS located here https://bit.ly/2OX1mee for the full Terms and Conditions as we only provide General Advice that does not take into consideration your personal circumstances.
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Eric I.Eric Insurance
Hi Ari, Thanks for reviewing us 5 stars and sharing your claims experience!