Great Service, great extended warranty product.
I took out extended warranty cover over a year ago. My repair claim was simple to make. The team we're responsive & my car was back on the road within days. 10/10 Service & product experience.
1 comment
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Awesome product
My Eric insurance warranty has been excellent value.Eric insurance Has paid to repair a few small things in the past but yesterday they agreed to repair the diff in my car a major expense that they have taken care of.
The vehicle was assessed and claim approved within 24 hours.
I will be back on the road in a few days time.
Thank you Eric insurance I would recommend their products to anyone.
1 comment
Eric I.Eric Insurance
Hi Daniel, Thanks for sharing your claim experience. We're really pleased to hear you're happy with our Warranty Insurance Product!
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Great service
We have had two claims now, both were sorted very quickly with very little fuss. Staff were really easy to deal with and very understanding. Service has been fantastic. Thanks
1 comment
Eric I.Eric Insurance
Hi Dan, Thanks for taking the time to review our Warranty Claims Service! We've passed on your positive comments to the Warranty Claims Team!
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PatSouth East Queensland, QLD
Great Service
Dealt with Eric insurance Yesterday for the extended warranty through novated lease. Very easy to deal with, fast approval and rep was very friendly. Fantastic to deal with, Ive had previous dealings with for tire insurance, again very quick and professional service.
1 comment
Eric I.Eric Insurance
Hi Pat, Thanks for taking the time to rate our Warranty Insurance 5 Stars! We're pleased to hear we were able to assist!
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MEASouth East Queensland, QLD
Eric.. Best Yet
I was involved in a car accident and they helped me with my claim which is still on going.. Staff are very helpful, sympathetic and informative, explaining the procedures and avenues to take..
1 comment
Eric I.Eric Insurance
Hi Mea, Thanks for taking the time to share your positive experience with our claims team. Your positive comments have not gone unnoticed and have been shared with the team!
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DanSouth West, WA
Best yet.
Had issues with a Holden Captiva (don't laugh) ericinsurance have done a great service with helping me with all claims on this vechile. Staff have been very responsive and helpful with everything. Im very impressed.
1 comment
Eric I.Eric Insurance
Hi Dan, Thanks for taking the time to review our Warranty Team 5 stars! We've passed your comments onto the team to be shared.
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gordonherfordSouth East Queensland, QLD
ERIC the Perfect Partner for Great Car Care!
Being a long term Eric customer (4 years) we have found ALL dealings seamless, efficient and timely !
The Extended Warranty Insurance has given, peace of mind, with any claim, big or small .
There is No question as to the value of the policy or the efforts to accommodate .
Gordon and Belinda Herford, Noosa Qld
1 comment
Eric I.Eric Insurance
Hi Gordon & Belinda, Thank's for taking the time to rate us 5 stars! We're really pleased to hear about your positive experience with your Extended Warranty Insurance.
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LizHGreater Melbourne (Metropolitan), VIC
Glad I took out insurance for runflat tyres
I have had terrible trouble with run flat tyres and thanks to this insurance it has helped significantly with the cost of covering replacement tyres. I was told about the insurance after I had had 8 punctures and decided to take it, as puncture repair to run flat tyres is problematic, most tyres can’t be repaired. So much for reducing tyres in landfill, run flats are not environmentally friendly... However having the insurance has at least reduced my costs.
Thank you!
1 comment
Eric I.Eric Insurance
Hi Liz, Thanks for your 5 star review! We're really pleased to hear our Tyre & Rim Insurance was able to assist you!
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Erwin B.
- 2 reviews
Great service
I took extended warranty with Eric Ins. Unfortunately the car I bought has had to have extensive claims. Eric have been outstanding in approving and paying these claims. Extremely satisfied with this company.
1 comment
Eric I.Eric Insurance
Hi Erwin, Thanks for taking the time to write a 5 star review. We're really pleased to hear that you are happy with our product and service!
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AngiePerth, WA
- 2 reviews
Not worth it
Get pushed to buy their policy when purchasing a car. Get told it cover all window damage (not read the written policy properly, my mistake), pay so much for it per month, and silly me for believing the car dealer that Erik insurance is the lowest price in market. Got my small window at the back smashed and tried to claim it their answer was “sorry it’s not part of the windscreen and it’s not covered and you have to pay out of pocket”. Shop around other insurance and got waaaaay cheaper and actually written in their policy that it covers ALL window damages. Don’t go to this company
1 comment
Eric I.Eric Insurance
Hi Angie, Thanks for taking the time to write a review. Unfortunately, our Windscreen Cover only includes cover for damage to the front and rear windscreen. If would like to discuss this further plea... Read more
se e-mail [email protected] with your Policy number and we will arrange for a leader to contact you.Similar opinion? Write a review on ieatwords.com.au!
Bastien D.Hunter Region, NSW
Gap cover
My car was written off and i had gap cover with eric but they didnt pay the full shortfall left me with over $2000 left to pay to my finance company then tell me that the $2000 was excluded from the gap cover absolute joke of a company when i was sold the insurance i was told it covers the shortfall so i have nothing left to pay and was assured this many times by their staff yet they have no notes about this even though i asked for them to note it on my account multiple times DO NOT GET INSURANCE THROUGH ERIC THEY ARE A FRAUDULENT COMPANY
1 comment
Eric I.Eric Insurance
Hi Bastien, Thanks for taking the time to write a review. Your Product Disclosure Statement (PDS) sets out the terms and conditions of your policy which we apply when we settle your claim. Our claims ... Read more
team can only settle claims within the limitations of your policy. Your matter has been referred to our Customer Resolution Team who will be in contact with you to discuss further.Similar opinion? Write a review on ieatwords.com.au!
Jane Hobart, TAS
- 2 reviews
Good value.
Perfect I found the staff to be friendly and helpful when presenting a claim through to completion. The delay in my claim was not the insurance companies fault but the mechanic completing the work.
1 comment
Eric I.Eric Insurance
Hi Jane, Thanks for taking the time to write a review and sharing your positive experience with our claims team. We're really pleased to hear that we were able to assist with repairs to your vehicle!
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Tricia M.Sydney, NSW
DO NOT INSURE WITH THEM!!!
Absolutely the worst insurance company EVER!!do not take out insurance with them they will take your money but won’t pay out and even keep trying to take your money after you tell them to shove there insurance up there butts
1 comment
Eric I.Eric Insurance
Hi Tricia, Thanks for taking the time to write your review, we're sorry on this occasion we could not assist with your claim. If you would like the claim decision reviewed by our Customer Resolution T... Read more
eam please e-mail [email protected] with your Policy Number.Similar opinion? Write a review on ieatwords.com.au!
IamJane
- 7 reviews
Dreadful Company. Don't Do it!
I purchased a brand new vehicle last year, 2018. The car dealer sold me the insurance with Eric. We opted to pay monthly premiums, rather than a lump sum yearly payment. I received a letter last week saying that my policy expired in May and they wouldn't allow me to renew it, according to "Eric's Underwriting Guidelines". That's OK, I was previously happy with Budget Direct, who were excellent when I wrote my car off last year thanks to a kangaroo. They answered the phone promptly and the whole ordeal was done with in less than a week.
Then ye...Read more
sterday, I received a text message saying my policy has been cancelled effective immediately, due to a missed payment. WTH??? The payments are direct debit, from a bank account that never has any less than $5,000 in it. If the payment was missed, it was because Eric didn't take it. I tried to call them, but got bored after sitting on hold for 2 hours, so gave up. Most other companies, if you miss a payment for whatever reason, they send you a courtesy letter. Not Eric. In the last year since this policy was taken out, there was not one claim, no contact at all, zip, zilch, nada, and this is the thanks I get. I will be monitoring my bank account and if any more payments are removed, I will be taking them to court. Would I recommend this company? ABSOLUTELY NOT!2 comments
Eric I.Eric Insurance
Hi Jane, We're Sorry to hear about your recent experience with us and surprised to hear that you did not receive notification of an unsuccessful payment and had to hold for 2 hours. We would like to i... Read more
nvestigate this matter further for you. Can you please e-mail [email protected] with your Policy number and we will arrange for Customer Service to contact you.No. I went with my better knowledge and went back to Budget Direct, who look after their customers. I should have stayed with them when I bought my new car, but the car salesman was pushy to use Eric... Read more
. My guess is that he gets some kind of financial reward. There was also no way I was going to leave my car uninsured while an investigation took place. No way in the world! As soon as I got that text message, I was straight onto BD to get a new policy.Similar opinion? Write a review on ieatwords.com.au!
Vanja AGreater Melbourne (Metropolitan), VIC
Terrible insurance company. Do NOT take out a policy with them.
Claim was approved in February and I just received a call from Eric Insurance to get in touch with Macquarie bank who weren’t able to disclose any details due to security reasons. Absolute joke of a business.
Do not engage with them.
1 comment
Eric I.Eric Insurance
Hi Vanja, thank you for your feedback. I understand that one of our team members has already been in contact with you to provide an update and the situation is resolved. Please let us know if we can help you with anything else.
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I'm tempted to report this Insurance to 60minutes or Current Affair
Dodgy people.
A whole week i tried. I have been sitting on the phone for more than 2hrs waiting for someone to take my call. Nothing but their standard greeting which really doesn't offer any help at all. I am beyond disappointment. And I'm tempted to confront the guy at the dealer who gave us this Car Insurance.
I honestly can't fathom how these people can make money in the expense of innocent honest people who are just trying to get through their day.
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Horrible
Horrible service - it would take weeks to get a reply and also they gave no warning when my policy ran out. A simple letter of warning would have been nice!!
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Horrible customer service
Have been trying to make a claim for 2 months now and my login will not work and I have been trying to contact them and when they reply it is no no help at all.
1 comment
Eric I.Eric Insurance
Hi Bazz, sorry to hear you're unhappy with your experience. You can make a claim either by calling us on 1800 999 977 or by filling out a claim form by visiting our website https://claims.ericinsuranc... Read more
e.com.au/. Alternatively, you can PM us your full name, policy number and contact details here on Product Review and one of our Claims team will be in touch.Similar opinion? Write a review on ieatwords.com.au!
Krissy PAU
What do u cover
Where in my policy does it state that you dont cover for DPS ??? Cant see it written. Paid for nothing.
1 comment
Eric I.Eric Insurance
Hi Krissy, we will be happy to assist you with your enquiry. Please PM us your contact details including your policy number, full name, and address in order for our Customer Service team to contact you. Or you can call us on (03) 1800 999 977.
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Jason
- 2 reviews
- 1 like
Terrible customer service
They don't really provide any customer service, had to call them 3 times just to get policy document! Only other letter i got from them is to say they're increasing my premium by 40% not explanation. Signed up with RAC, better device and still cheaper... Don't sign up with them!
1 comment
Eric I.Eric Insurance
Hi Jason, sorry to hear you're unsatisfied with your experience. We really would like to discuss what happened with you further so we can improve our services and help you get those documents ASAP if ... Read more
we haven't already. If you would like to PM us your full name, contact details and policy number we can get on that right away!Similar opinion? Write a review on ieatwords.com.au!
Questions & Answers
Suraj R.asked
Does 4 star warranty covers car engine? What will they do if engine blown ?
1 answer
Eric I.Eric Insurance
Hi Suraj, Thanks for your question. The 4 Star Warranty does cover Engine Components.
You can read through the PDS located here https://bit.ly/2OX1mee for the full Terms and Conditions as we only provide General Advice that does not take into consideration your personal circumstances.
Suraj R.asked
Does 4 star warranty covers car engine? What will they do if engine blown ?
1 answer
Eric I.Eric Insurance
Hi Suraj, Thanks for your question. The 4 Star Warranty does cover Engine Components.
You can read through the PDS located here https://bit.ly/2OX1mee for the full Terms and Conditions as we only provide General Advice that does not take into consideration your personal circumstances.
Sio Chong L.asked
have some enquiries, want to know the address near NSW and talk face to face, thx.
1 answer
Eric I.Eric Insurance
Hi Sio, Thanks for your question. Unfortunately we do not have an office in NSW.
You can contact us Monday-Friday on 1800 999 977 between 8:30-6:00pm AEST.
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Eric I.Eric Insurance
Hi Richard, Thanks for taking the time to write a 5 star review! We're pleased to hear you're happy with your extended Warranty Insurance!