Had a split
Hose fixed through Eric insurance warranty and thought yes they deliver, when went back to mechanics and he changed battery then put scanner on car and it said blocked
Dpf filter. Mechanic said split hose caused it, send copy to Eric Ins but they won’t cover it. So annoyed if didn’t have split hose would be no problem. They covered hose on warranty, no sense, maybe coz hose cheap and dpf is about 3000. Totally don’t recommend this dodgy company.

Some damage my car in a shopping centre car park no details left. Have to pay excess due to no fault from myself. Need the car for medical reasons. Absolutely appalling.

Wow, what can I say. If you ever experience financial hardship due to injury or illness there’s a high chance this company will do jack about it.
Having several different illnesses with proof of each illness just doesn’t cut it. Absolutely Pathetic. I will be cancelling my policy with them.

Took out insurance on purchase of a E-class Mercedes from Graysonline, have had 2 claims $1500 each (starter & turbo tubes), rang claim number given, Merc dealer did work, sent invoice, paid everything

Was sold the policy last year on the 12th August 2017, i actually purchased 3 extended policy's & was told the only thing not covered was the Trim but every claim is rejected! had a Fault with my Q7 they wouldn't pay $500 to diagnose the fault but with cover the part if it was a faulty part! Today my sisters Q5 the exhaust System isn't covered! what a waste of time & MONEY

As i paid with my credit card, off to my bank to dispute the charges.

When I purchased my car I was also pushed into taking out loan coverage insurance with Eric just in case I lost my job the car salesman was very insistent I take it and I foolishly listened. Now recently I lost my job due to no fault of my own so I made a claim on my supposed insurance, it took them over 3 weeks to finally constant me despite numerous phone calls and emails from me to them it is now nearly 2 months later and I still have no answer from them. These guys really are a terrible company I would advise everyone to steer well clear of these guys and stuck with a reputable insurance consonant.

72% increase in insurance premiums and they say their computer has studied the risks etc driver hasn't changed, no accidents same parking place. Then when you find a better option they charge you $50 to cancel the policy ...shop around people.

Eric insurance are terrible i urge anyone with them to cancel their policy as they will find a way to screw you and avoid paying for your claim or they will send you to a dodgy repairer

This company is a bunch of con artists. They get pushy salesman at car yards to offer you rubbish protection then don't even pay up when you make a claim. Avoid at all costs.

I compared and analyzed the Eric 5 Star Plan A Extended Warranty for weeks to ensure it met my needs and provided valuable coverage. I ended up purchasing two policies for my European vehicles. The policies were at an excellent price, considering the potential cost of repairs and the comprehensive coverage they provided.
I Have had to claim three times, each time the process has been easy and stress less.
The repairer registred the claim on my behalf was able to communicate with the Insurer The repair authority was issued the day the fault was discovered and the insured was invoices directly.
I Would recommend the Eric 5 Star Plan A to anyone who wants to have comprehensive coverage at a reasonable price.

This insurance was sold to me as being peace of mind for the old vehicle i was buying in case it has issues. Well it has issues and they say that its not covered because the vehicle is old .... Well ummmm i know that's why you sold me the policy. Everything can be written off as wear and tear and then they don't have to pay. I am looking into starting a class action on this fraudulent insurance. Please contact me if you would like to join me.

Policirs are noy worth the paper they are written on Eric Insurance will do anything to get out of paying a claim
They are not a company you should deal with they take your money and offer no service

The Eric team and assessor made my claim experience positive and I congratulate them on their professionalism. I processed my claim on line, they accepted Con Smash Repairs quote, and the whole experience was stress free and could not have asked for better.

Not open after hours but rang first thing the next morning and car was assessed 3 days later and approved for repairs. Lovely to deal with and prompt service even smash repairer said how easy they are to deal with

Over priced and no value. Shonky add on insurance flogged through a car yard. Do everything they can to avoid paying claims yet charge a bundle for premiums. Avoid this company at all costs. If you have insurance with them demand a refund! We got our money back using Consumer Action Law Centre. ASIC, APRA & ACCC should do more to close these thugs down.

I had been insured with Swann Insurance for about 5 or 6 years when they decided to go to motor bike insurance only and do away with car insurance. I was sent a letter stating that my policy had been transferred to Eric Insurance and that the policy would remain the same. Full comprehensive insurance, rating 1 for a 2007 Toyota Corolla was $385. I did not make any claims, the car is now a year older and I received a renewal notification that for the next year my premium would be $651 !! A 70% increase !! I immediately cancelled the renewal and ended up with Budget insurance for $352, 10% cheaper than last year. Either Eric Insurance did not want my business or they are crooks. Beware with dealing with them and shop around.