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Jim
- 2 reviews
Great Knowledgeable Service
Shane was awesome found my issue straight away. Not only did he fix the problem i called for, but also fixed a second minor issue we had with great expertise.
1 comment
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Great service
Had a visit from Chris R re an issue I had with my dishwasher. He arrived promptly & carried out the work efficiently, gave me options & helpful advice. Very good customer service which is missing a lot these days. Thanks
1 comment
Mark D.Fallon Solutions
Hi Gabriel, thank you for the glowing review of Chris. We do strive to provide the most complete service with our technicians. Their knowledge, skills and friendliness are an asset to us. Thanks again for taking the time to share your experience.
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Fern LindenSouth East Queensland, QLD
Great job thanks
Jake did a fantastic job, replacing our cisterns and the kitchen tap, checking our system for us and organising for someone to come a few days later to check out our drainage system. He was very helpful and very pleasant to work with,
1 comment
Mark D.Fallon Solutions
Hi Fern Linden, thank you for your kind words regarding Jake. That's exactly the type of words we love to hear, and it's exactly the type of service we want for all our customers. Have a lovely day.
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JanetSouth East Queensland, QLD
Excellent work Michael and Jade
I would like to express my satisfaction on the work that was carried out in my house yesterday. All required work was done very professionally and in good time . Thank you Michael and Jade . I will recommend Fallon Solutions to anybody who ask
1 comment
Mark D.Fallon Solutions
Hi Janet. Thank you for this amazing review of both Michael and Jade! It sounds like they have delivered the true Fallon Solutions experience we want for all of our customers. Thank you for taking t... Read more
he time to give them and us such a lovely recommendation. We look forward to delighting you again in the future. Have an amazing day!Similar opinion? Write a review on ieatwords.com.au!
glenSouth East Queensland, QLD
Crap crapper consultants
Even if you were drowning a sea of excrement, your last port of call should be this disgraceful, price-gouging, fraud of a company. Find a real plumber who won't steal from you.
1 comment
Mark D.Fallon Solutions
Hi Glen,
I apologise that you haven't had a positive experience with Fallon Solutions.
... Read more
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Khiara BSouth East Queensland, QLD
- 2 reviews
Water damage inspection
Recently bought a house that needed some work done on it. Warren came out to inspect the cause of water damage in both bathrooms and was able to give us great insight into the issue and possible solutions. He also inspected the taps and plumbing throughout the house and let us know of other issues we had with a broken down quote for all required jobs. Great service and would highly recommend.
1 comment
Mark D.Fallon Solutions
Hi Khiara B. Thank you for this amazing review of Warren! It sounds like he has gone above and beyond and delivered the true Fallon Solutions experience we want for all of our customers. Thank you f... Read more
or taking the time to give him and us such a lovely recommendation. We look forward to delighting you again in the future. Have an amazing day!Similar opinion? Write a review on ieatwords.com.au!
Michele
- 2 reviews
Excellent service
Sam Allen fixed the down pipes to the water tank, now better than they were before the problem and also installed some new taps. All work was done in an efficient and professional manner. Sam kept me informed of what he was doing and why and was very pleasant and courteous. Thank you Sam.
1 comment
Mark D.Fallon Solutions
Hi Michele, thank you for your kind words regarding Sam. That's exactly the type of words we love to hear, and it's exactly the type of service we want for all our customers. Sam is a real asset to us and we're lucky to have him Have a lovely day.
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LexSouth East Queensland, QLD
- 3 reviews
replacement of hot water system
Service technician LINCOLN arrived early, promptly identified problem and suggested suitable replacement.This was achieved in an informative but courteous and friendly manner .The workmanship was professional and efficiently achieved.Impressive job well done!
1 comment
Mark D.Fallon Solutions
Hi LexE. Wow thank you for taking the time to share your experience regarding Lincoln! It's great to hear that he was not only able to complete the work to a high standard, but was also very friendly ... Read more
and professional whilst doing so. I'll be sure to let management know that he is doing a great job! Have a great day!Similar opinion? Write a review on ieatwords.com.au!
RoslynSouth East Queensland, QLD
Excellent Service
Nick H arrived at the time he said he would explained what the problem was and gave me a couple of solutions to our problems work was completed quickly and everything was clean up after he had finished
1 comment
Mark D.Fallon Solutions
Hi Roslyn, thank you for letting us know about Nick. It's great to hear that he was efficient, explained the problem, and was also mindful of keeping your home clean and tidy. Thanks again for taking the time to share your experience.
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FLOWING AGAINSouth East Queensland, QLD
FLOWING AGAIN
Had a partially blocked sewerage pipe. E-mail contact over w/end, representative made contact first thing Monday morning, booked a same day call out, arrived on time, quote agreed upon and job completed as planned. Services performed by Matt were of a high degree, he was friendly and courteous and left the worksite clean. Charges are up there, pricing bible was part of tool kit, but not a job that can be done any other way when a potential emergency is looming.
1 comment
Mark D.Fallon Solutions
Hi FLOWING AGAIN. Thank you for this amazing review of Matt and Fallons as a whole! It sounds like you were delivered the true Fallon Solutions experience we want for all of our customers.
Whilst ... Read more
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jjacerForest Lake
- 24 reviews
- 4 likes
Complete ripoff.
Had a blocked downpipe and rang several plumbers for quotes to flush the drainpipe, not a problem they all quoted their prices over the phone for camera inspect and/or jet flush but not Fallon.
They sent out a guy to "inspect" our issue but he just sat down and asked me what I'd already told the person on the phone and wanted $50 to quote me their price for the same services - essentially I paid $50 for them to tell me what their standard fees are!.
They were dearer than all the other plumbers we rang and the guy asked if he could use my rivet...Read more
6 comments
Mark D.Fallon Solutions
Hi jjacer,
I'm sorry to hear you haven't received the true Fallon Solutions service that we pride ourselves on. Thank you for taking the time to share your feedback.
... Read more
Travel fee? He was 10 mins away from my place.
Mark D.Fallon Solutions
Hi jjacer,
Our travel fee is s standard fee we charge to all customers and we advise this cost on the phone, when the booking is made to ensure no confusion.... Read more
Our whole operating model ensures we keep our workmanship standards high which tends to mean less revisits for us, as the technicians aren’t pressured by the customer to get the job done quickly and potentially cut corners/look for shortcuts. Kind regards, SheyaanSimilar opinion? Write a review on ieatwords.com.au!
Mogg27South East Queensland, QLD
- Verified customer
Massively overcharged
Charged almost $600 to replace a kitchen tap. Plumber was here for less than an hour. Quality of work was good but $600 is a crazy amount of money! Also signed us up for their 'Home Protection Plan' which my wife accepted. When I called to cancel this I expected the price would go down as advised by their call centre. I then received an invoice which was more expensive as apparently we had received a 15% discount as part of the plan which we were now not eligible for. This was never explained to me. I certainly won't be using these guys ever again!
1 comment
Mark D.Fallon Solutions
Hi Mogg27,
I am sorry to hear you feel as though you haven't received the value and service that we pride ourselves on.
With regards to our price, Fallon Solutions operate on up-front pricing model. ... Read more
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Fay LewisSouth East Queensland, QLD
- 2 reviews
Good Job
I had a blocked drain and needed some other plumbing jobs done. Chris Csortes from Fallon attended and cleared the drain and completed the other jobs in a timely manner. I found Chris to be polite, informative and a pleasure to deal with.
1 comment
Mark D.Fallon Solutions
Hi Fay, Thank you For leaving a lovely review. We pride ourselves on our timeliness and we're glad to hear Chris was able to promptly fix the problem. We do strive to provide the most complete service... Read more
with our technicians. Their knowledge, skills, friendliness and cleanliness are an asset to us. Thanks again for taking the time to share your experience.Similar opinion? Write a review on ieatwords.com.au!
Amazing Service
We had a major issue with our drainage. We contacted Fallon and had a very quick response from Shane Scott the Plumber. He was thorough and provided us with detailed information on what the problem was and because he has to return because it is a huge job, he provided us with a temporary solution. He was professional, courteous, efficient and answered any questions we had. I would highly recommend Fallon Solutions. Thanks again Shane
1 comment
Mark D.Fallon Solutions
Hi Miranda! This is an amazing review of Shane. We love hearing about our technicians being able to not only fix the problem but explain it to our customers in simply language. It's great to hear Sha... Read more
ne not only achieved this, but was also able to provide a temporary solution for you in the mean time . He's a true professional. I'll be sure to let his management team know he's well he’s doing. Have an wonderful day!Similar opinion? Write a review on ieatwords.com.au!
MelSouth East Queensland, QLD
Excellent service.
We are a regular Fallon customer and always receive fantastic service. It’s the little things that make a big difference - like the shoe covers the technicians wear to keep our floors clean and the friendly conversation that makes the service seem less transactional. Today, Warren came out and provided considered advice and a thorough plumbing inspection. He was well aware of the latest regulations, and let us know how to get a long life out of our pipes and tap ware. He also unblocked a sink that has been bothering us for a while.
1 comment
Mark D.Fallon Solutions
Hi Mel. Thank you for this amazing review of Waren! We love hearing the positive comments on the shoe covers as well as our service professional technicians. It sounds like Warren he has gone above ... Read more
and beyond and delivered the true Fallon Solutions experience we want for all of our customers. Thank you for taking the time to give him and us such a lovely recommendation. We look forward to delighting you again in the future. Have an amazing day!Similar opinion? Write a review on ieatwords.com.au!
Mike M.South East Queensland, QLD
Fast & Efficient
Great work by plumber Shane in Brisbane. He phoned before arriving, quickly unblocked the blocked kitchen drain with minimum fuss and explained the likely problem, then moved on to the shower and replaced the taps, washers and shower head. All work was completed promptly (but not rushed) and tidily. And all on the day before Christmas. I highly recommend using Shane if you're in Brisbane!
1 comment
Mark D.Fallon Solutions
Hi Mike M.. Thank you for this amazing review of Shane! It sounds like he has truly delivered the Fallon Solutions experience we want for all of our customers. Thank you for taking the time to give ... Read more
him and us such a lovely recommendation. We look forward to delighting you again in the future. Have an amazing day!Similar opinion? Write a review on ieatwords.com.au!
AngryForElderlyMelbourne
- 2 reviews
Excellent service
Craig provided timely and informative advise on Christmas Eve regarding a blocked down pipe after a huge downpour. His work to identify and clear the blockage was very professional and he didn't hesitate explaining in detail what he needed to do. I would highly recommend Craig and Fallon Solutions.
1 comment
Mark D.Fallon Solutions
Hi AngryForElderly, thank you very much for a great review of Craig! We work hard to ensure we offer the best service and solutions and glad this was reflected in his visit. We pride ourselves on our... Read more
timeliness and we're glad he was able to clear the blockage and explain what he was doing so thoroughly. I’ll make sure he receives the recognition he deserves.Similar opinion? Write a review on ieatwords.com.au!
SmithySouth East Queensland, QLD
- 2 reviews
Leaking Underground Pipe
Josh F and Elijah were fantastic when they came to fix a leaking underground pipe which had been leaking for quite some time. Josh F came to our property the day before to locate the leak using specialised testing equipment. His professionalism and friendly approach is a credit to him. He provided a quote to repair the leak then made an appointment the following day to come and do the repairs. Josh F and Elijah arrived on time and did an amazing job. Both were very approachable and kept us fully informed throughout the process of what needed t...Read more
o be done. Their workmanship is great and although they had to dig away some of the yard, they did an excellent job cleaning up after they had finished. I would thoroughly recommend Fallon Solutions to anyone who needs work done at their home.1 comment
Mark D.Fallon Solutions
Hi Smithy. Wow thank you for taking the time to share your experience with both Josh and Elijah. We do strive to provide the most complete service with our technicians. Their knowledge, skills, frien... Read more
dliness and cleanliness are an asset to us. It's great to hear that they were not only able to complete the work to a high standard, but was also very friendly and professional whilst doing so. It's great to hear the cleaned up after themselves, this is exactly the type of comments we love to hear. I'll be sure to let management know they are both doing a great job! Have a great day!Similar opinion? Write a review on ieatwords.com.au!
Rhonda S.South East Queensland, QLD
- Verified customer
great service
Warren was the tradie who was efficient and very clear in what was required to fix the issue and provided alternative product than what was in existence, Couldn't have been more satisfied ..
1 comment
Mark D.Fallon Solutions
Thank you Rhonda S for this amazing review of Warren. He certainly receives a lot of compliments similar to yours. That is why he is such a valued member of our team. We will be sure to share your comments with Warren and his management team.
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MikeSouth East Queensland, QLD
- 6 reviews
- 2 likes
Delivered on expectation
Had to have a backflow prevention device tested according to city council regulations. These are attached to taps close to grease traps and require testing every year. This was our first but my neighbor had some rogues do a test at his commercial property and they took him for a sucker.
I rang Fallon Solutions, was quoted a price which they emailed me. The plumber would ring me 15 - 30 minutes before arriving. On the day, Joshua F rang 30 minutes before arriving as promised, tested the device, said it was ok for another year and did the pa...Read more
3 comments
Mark D.Fallon Solutions
Hi Mike,
Thank you very much for a great review of Joshua and the feedback from Fallon Solutions as a whole.
... Read more
Hi Sheyaan,
Your payment process was articulated to me at time of booking. My only comment was that for most jobs by contractors, the tax invoice is left with or sent to the client when job completed... Read more
Mark D.Fallon Solutions
Hi Mike,
Oh thank you for clarifying this.
... Read more
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Mark D.Fallon Solutions
Hi Jim, thank you for your review of Shane and his work. All of our team try to go the extra mile with their levels of service, and it's great to hear that he achieved this. Thank you again!