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147 questions from our users

PAR

PARasked

QuickSmart MW513 (5.5kg)

Washer stopped midcycle, no lights, beeps, completely dead. Power point OK. Is there a fuse or reset?



No answers
bryan h.

bryan h.asked

QuickSmart MW513 (5.5kg)

how do i change the waste pipe /outlet pipe on a mw513 washer the pipe has been cut and now it is to short to meet the drain it enters the machine 3/4 of the way up the back but the rear does not come off

No answers
Narelle

Narelleasked

QuickSmart MW513 (5.5kg)

I set the water level and temp (cold as usual), pressed start and the 3rd and 4th lights (between long and short wash) and the spin light are on and it just beeps constantly. What is wrong? Thank you

No answers
Leka Bonoro

Leka Bonoroasked

QuickSmart MW513 (5.5kg)

My mw513 stops after wash and do not pump out water to rinse and struggles, for 1 to 3 hrs and I had to switch it off and on again. How do I reset the operation?



2 answers
gerard Gardiner
gerard Gardiner

never had this problem

Dale M.
Dale M.

Usually it means that your pump has overheated and cut out. Buy a new pump from ebay. They are very simple to fit. To confirm the problem simply lift the lid just after it cuts out and sniff. If you smell a nasty electrical smell then it's definitely the pump. Another way is to plug the machine into a cheap $20 eBay power meter. When it switches on, the pump should be drawing about 80 watts. If you see it drawing hundreds of watts then all that power is going into cooking the pump. The pump cuts out automatically when it gets too hot and won't operate again until it cools down. It's a safety feature to prevent a red hot pump setting your machine on fire.

chris

chrisasked

QuickSmart MW512 (5.5kg)

Mw512 no power, completed load few days before, found blown fuse on control board, replaced, turn power on does a coupling of beeps but nothing else.

4 answers
gerard Gardiner
gerard Gardiner

never had that problem chris



chris
chris

It now works until spin were it blows the fuse?

fisher_man
fisher_man

Drain pump and or Controller faulty.

Christine W.

Christine W.asked

QuickSmart MW512 (5.5kg)

How do you get the filter pump out to clean

2 answers
gerard Gardiner
gerard Gardiner

never had to do it

fisher_man
fisher_man

You don't.

Sentu

Sentuasked

QuickSmart MW513 (5.5kg)

My Top Loader MW513 no power at this moment. What is problem, anyone can help me please?

3 answers
gerard Gardiner
gerard Gardiner

not sure long as you have it turned on it should be right

Sentu
Sentu

No power, no any lights, not even any beep sound when power switch on in wall socket.

fisher_man
fisher_man

if turn power switch on wall on and no sound/ lights from machine - power board faulty.

Bill D.

Bill D.asked

QuickSmart MW511 (5.5kg)

How to clean pump filter

1 answer
gerard Gardiner
gerard Gardiner

never had to do it Bill sorry

Bill D.

Bill D.asked

QuickSmart MW511 (5.5kg)

How to clean the pump filter

2 answers
gerard Gardiner
gerard Gardiner

sorry Bill never had to do it

Dale M.
Dale M.

The MW511 doesn't have a pump filter. You can remove the pump itself very easily and check for blockages. If the inlet to the pump is blocked then you need to take the bowl out to clear the inlet. Also make sure there is no blockage in the outlet hose.

Kenneth M.

Kenneth M.asked

QuickSmart MW512 (5.5kg)

My machine has become unreliable as it stops spinning when draining Takes ages to drain. Spins out anything up to 3hour's and then fills to rinse and starts playing up again is the problem fixable ??as I am getting very frustrated thanks Glenda

No answers
Michael M.

Michael M.asked

QuickSmart MW512 (5.5kg)

A large amount of fragmented black material has collected inside the central column in the bowl. It appears to be some sort of flexible plastic material and staining of the washing is occurring. Is there some sort of gasket or similar in the machine that can disintegrate over time and cause this problem?

No answers
Amanda T.

Amanda T.asked

QuickSmart MW511 (5.5kg)

Hi my Fisher and Paykel won't spin when I fill it up to wash. It won't spin on rinse either. It has happened a few times so I jiggled the drum and it would work. Sadly this time it won't. Also two orange lights come on at the top and it beeps as well. Please help.

3 answers
Sar
Sar

Hi I am a customer thst made a review, you will need to contact a technician or the store you brought it from .

RozzA McGee
RozzA McGee

if it beeps 5 times in a rising tone, it has an error which can be diagnosed (you can probably find the manual at manualslib)- I have a similar issue where it won't spin dry but there is no error it just restarts the machine over and over.

Anthony
Anthony

The water pump needs replacing that's why it does that

binita s.

binita s.asked

QuickSmart MW511 (5.5kg)

My washer machine is leaking the water

1 answer
Anthony
Anthony

Water pump buggered

ALC

ALCasked

QuickSmart MW512 (5.5kg)

Hi, our MW512AU, Filled up the other day started washing. Then Stopoed halfway n started beeping. At first i thought, the clothes were uneven. So tried that. But kept beeping when i turned it on.tried power but kept beeping with the 3rd 4th & 8th buttons on whilst beeping??

2 answers
Sar
Sar

Hi I am not a technician you need to phone F&P

RozzA McGee
RozzA McGee

if it beeps 5 times in a rising tone, it has an error which can be diagnosed - you can probably find the manual at manualslib for self diagnosis

Kevin P.

Kevin P.asked

QuickSmart Top Loader

I wish to reset the default wash setting for cold wash how do I do this

1 answer
Sar
Sar

Press cold option by selecting the down arrow much like on a tv remote control

Kernel

Kernelasked

QuickSmart MW512 (5.5kg)

My F&P MW512 is still pumping water out. i.e. still empties.
But it won't spin.
Can you please advise what it may be.
Thanks Kernel

1 answer
RozzA McGee
RozzA McGee

is it beeping 5 times in a rising tone? if so, it has an error which can be diagnosed - you can probably find the manual at manualslib for self diagnosis

Beth A.

Beth A.asked

QuickSmart MW512 (5.5kg)

Machine not turning on. Circuit board and control panel show no signs of damage.

1 answer
Sar
Sar

Hi Beth
I am not a technician you will need to phone F and P to get technical advise

RozzA McGee

RozzA McGeeasked

QuickSmart MW513 (5.5kg)

About 5-10 seconds into the spin cycle (before and after rinse) machine shuts down & lights blank out. About 30 sec later it comes back on with 2 sets of 2 quick beeps: low-high low-high, waits a little bit then tries the cycle again. If I do nothing, this repeats indefinitely (have left it going for 1hr+) and there are no fault codes showing in service mode. Disabling 'auto restart' does nothing, presumably because no actual fault code is throwing.. last fault was recorded hundreds of washes ago.
The ONLY error code I can find in diagnostics is for the user & it is OOB & this is not the issue.

It is taking between 1m15s and 1m30s to complete one of these reboot cycles & it's been running for over 1.5hrs so it's definitely gone past the 32 retry limit for self fault fix. What the actual heck is wrong with this thing? Going down the other questions about this model i can see a few people with approximately my issue & NO answers whatsoever.

I read somewhere it could be a faulty RPS sensor - ideas on how to test that?

1 answer
gerard Gardiner
gerard Gardiner

not sure we have not had those problems

Karae

Karaeasked

QuickSmart Top Loader

Fisher & paykel smart wash when the water fill the machine few second it drain out the water, will continue for 3 times before it will start full and wash. Any idea to fix this problem?

2 answers
Sar
Sar

Hi there
That does not sound good
You need to phone a F&P technician.
Sarah

RozzA McGee
RozzA McGee

it's having a water level sensing issue, you can find the full service manual at manualslib.com which lists procedures on fixing it. Probably either needs software reset, or something is clogged.

Djlll

Djlllasked

QuickSmart MW513 (5.5kg)

Does the new?mw513 have any lint filter?

2 answers
chickens
chickens

Really good question, I was confused by this myself. It does not have a lint filter like the previous washing machine I owned, it does manage to collect and extract the lint though, and does so better than my previous machine did. From the manual:
"Your washer has a self-cleaning lint system. The machine automatically separates the lint from the wash water, traps the lint between the inner and outer bowls and flushes it out at the end of the wash."

Sar
Sar

Djill
Thank you for answering this in full . It’s a great lityle machine

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