Bought Ionic in April 2018 - watch failed after 2 months - contacted Australian support (number difficult to find) - had to go through 3 separate calls over a week for them to establish the watch had failed.

They sent a new Ionic watch. This watch FAILED after 5 days. Contacted support, again an elongated process over 3 calls to also establish the watch didn't work. Requested to send back the 2nd watch - AT MY EXPENSE

Fitbit confirmed receipt of the watch on Dec 12th, 2018 and replied would send me a refund within 21 days. Now 7th Feb (56 days later) and no one can tell me when it will be resolved. The very worst customer service ever experienced.

As soon as you shower or use it in water it starts to stop working. Do not buy waste of money. Spend your money on something worth wise. This is the 2nd fit bit I have had and both have not even lasted more than 6 months. Very disappointed about this product.

I bought this for my partner and he absolutely loved it. It doesn’t have obvious issues like the other models. I had the versa model at the same time he had this and he had a much better experience using the watch then I did. It’s a bit bulkier on the female wrist but my partner loved it. He is a swimmer and found it tracked his fitness well.

Second Ionic, first was replaced because it didn’t work. Now the second one is junk after 6 months. Even after going through all the forums and doing the troubleshooting it is doing the exact same thing the first one did. I even contacted Fitbit on the first one and they could not figure it out either. So it was replaced. It seems to happen when updates were done.

Received my Ionic for Christmas last December which I was very excited about. It died after 2mths and was replaced. This one now has died and FitBit are replacing this one. So this will be my 3rd Ionic in less than 12mths. If I’d have known it wouldn’t last a year I definitely wouldn’t have asked one as a present.

This is my 3rd fitbit. All 3 had issues, this one is worst
1- Won't update.
2- Sync will get broken every week or so. Takes time to fix again
3- Massively overreports heartrate every now & then. It says my heart is beating at 200 bpm when i am just in resting position on a chair.

I have had every fitbit from the flex and the Ionic is just amazing. Swim strokes sync perfectly, Alarm.... well it's an alarm! All features work in real time. Reminds you if you get stuck being inactive, get up and move. I can even read my sms messages whilst working out, shopping, anywhere without stopping what you are doing. The after sales service on all their products is very helpful. If there is an issue, very unlikely, you find the fix on line or with live chat, too easy. Love it.

Loved fitbit from the start and I have started tracking my health regularly after the purchase. Ionic is really good considering there are upgrade in lot of features compared to the previous editions and also it has an additional 'pay' feature. The pay feature is excellent and helpful as you can leave your wallet at home.

I enjoyed the watches features, it was excellent at tracking steps and activity as well as heart rate.

Unfortunately my watches heart rate monitor stopped working and is essentially just a watch now, battery life has shortened. I would not purchase again as this watch only lasted 6 months.

It struggles to get charging now as it hasn’t been working for 3 months, customer support is typical time wasting overseas outsourced helpline that make you go over most basic steps

Does what I need it to do.doesnt look ugly at all .dont buy the bands and face protectors from retail outlets get them online from like amazon.soooooo much cheaper bought a cheap Bluetooth in ear headset and works perfect.downloaded music to watch and away I went..I really can't complain so far

Broke within three months.
Replacement broke almost immediately.
Second replacement broke again within a few months.

Currently wrangling with support, but I suspect my chances of a refund are slim at best.

I essentially paid $449 to rent this device for 12 months (minus around 3 months of downtime). Unsatisfied doesn't cut it, I feel like I've been scammed, that their reliability issues are so commonplace, that the fact they are still taking money for this "product" is an outrage.

More like a product that competes with Apple Watch. Still, I wore it for two and a half, and some of my daily short-distance training, and for nearly one months I had a great change in the way it was used and viewed.Form factor: A design with Fitbit features.Features: Enough and powerful smart features.Sports: Never lose professional sports watch.In GPS mode, you can achieve a 10-hour battery life and enough to complete a marathon. But in terms of sports data, Ionic still can't compare with professional sports watches.

Received the ionic as a Christmas present, messaging worked on the ionic with my iphone for a few weeks. For some reason messaging stopped working. I called the help desk who tried to help me to no avail. Final recommendation was to get an android phone. I have since replaced my iPhone with an android phone and messaging still does not work. If you want a smart watch to take calls and messages, this ionic is not for you.

Broke within 3 months. Lots of to and fro to get a replacement. Replacement broke within 2 months. Month of battling with terrible customer service to get refund, which I gave to wait another 3 weeks for. Don’t buy a fitbit take my advice find another brand. Terrible product. Jim

Ionic. Stopped counting steps andBPM. Did all the Fitbit team asked to try and sort the problem out, which they new about having had several complaints and posting, they were aware of the problem. Nearly 3 weeks on and still not working, even to the point of being asked to “walk 100 steps” and basically see what happens! Technology! As they have access to your account they can see how active you are. And wait for this one, check your dominant hand to the non-dominant, is correct on your account! Asked for a refund, yep go back to the shop you got it from! Thanks Fitbit. I would not recommend
At all.

For years I had the Surge from Fitbit. It was ok, but towards the end, it was getting tired. Since buying the Ionic approx 5 months ago, this watch does everything plus more and with more detail. More detail for sleep analysis, more details with GPS etc. If you like data, this is a great watch.