Fitness Passport Questions & Answers (page 3 of 32)

Hi Christina
Thanks for getting in touch. Welcome to the program!
Your membership card is how you gain access to gyms with a Fitness Passport scanner. Some gyms (mostly 24/7) do require you to purchase a fob key for entry, and they will use the details on your FP card to register you. You can start accessing gyms as soon as you receive your membership card - your first payment is the card/admin fee. I hope this helps but if you need any more info, please get in touch with us at [email protected]
Cheers,
Polina

Hi Jen
Thanks for getting in touch. Unfortunately, Pathology QLD does not have an active Fitness Passport program at this time. Keep an eye out though, we are always adding new employers!
Cheers,
Polina

Hi Marti
Thanks for getting in touch.
I've sent you a private message for some more details so I can look into this!
Cheers,
Polina

Hi Sarah
Thanks for getting in touch with us via private message! I'm really glad we could resolve this for you. As I mentioned, we had replied to your email but it seems to have got lost somewhere. (maybe a spam folder). We've reordered your card and sent you another Temporary Access Letter - if you haven't received your membership card within the next 2 weeks then please get in touch again. I hope you enjoy your Fitness Passport.
Kind regards,
Polina

Hi Leigh
Thanks for getting in touch.
Our programs vary slightly depending on your workplace and location. Could you please send us through an email to [email protected] with your employer and location and we can let you know if you have access to any gyms in Townsville?
Hope to hear from you soon,
Polina

Hi Becca,
Thanks for getting in touch.
Unfortunately at this stage, we do not have an active program for the Defence Force.
Cheers,
Polina

Hi James,
Thanks for getting in touch.
So glad to hear your family has joined the program! Unfortunately, you won't be able to visit facilities until you receive your card. If you haven't received it within 2 weeks, please get in touch with us at [email protected] so we can look into it for you.
I hope you enjoy the program!
Cheers,
Polina

Hi Monica
Thanks for your interest in FP!
Unfortunately, Sydney Catholic Schools do not have an active FP program at this time. Keep an eye out though, we're always adding new employers!
Cheers,
Polina

Hi Brett,
Thanks for getting in touch.
Unfortunately, once you leave your eligible employer you will no longer be eligible for the Fitness Passport program. Please get in touch with us at [email protected] closer to your retirement date.
Cheers,
Polina

Hi Linda
Thanks for getting in touch!
A family membership includes any dependants under the age of 18. If your daughter is between 18 and 24 years old, she may be added as an additional single member, which is charged at an additional single rate. She is eligible as long as she lives at the same address as you. If you need any more information, feel free to send us an email through to [email protected] and we will be happy to help you!
Cheers,
Polina

Hi Dani
Thanks for your interest in FP. Pricing does depend on your employer and where you are located as programs differ slightly. If you send us through an email to [email protected] with your employer's name and location, we can let you know all pricing information.
A family membership is available for the primary member and their partner, as well as any dependants under the age of 18 (no minimum age) - as long as everyone resides at the same address. You can add any dependent children from 18 - 24 years old as additional single members if they live at your address as well.
Hope to hear from you soon,
Polina

Hi Chris,
Thanks for reaching out.
Unfortunately you aren't able to view your visit history at this time. You can print any payment receipts by logging in at www.fitnesspassport.com.au with your member number.
Hope this helps!
Polina

Hi Desiree. This is the name of the school you work for. It allows us to identity and approve your membership a little easier. If you have any further question, please reach out to us at [email protected]

Hi Luke. You'll need to reach out to your current gym to see what their cancellation policy is for this type of scenario. Cheers!

Hi Gigi, The included facilities for each gym may differ. It's best to check with them directly for all inclusions.

Hi Brooke. Access to the Fitness Passport program is through eligible employers only. If you email [email protected] with your employer details and location, they will be able to check your eligibility and included facilities.

Hi Leisa, Referring to our records our last contact recorded from you was in March 2018, a response was provided and dialogue followed. We would be more than happy to revisit your enquiry and take some time to assess any changes in that area and provide any updates since we were last in discussion. Please email your enquiry to [email protected] and the team will be in touch. If you are in a position to provide detail of employee locations and approx. breakdown for each It will help the team fast track your enquiry and analyse our current coverage & capacity against all staff locations.

Hi Kath! Information on how to suspend can be found here: https://fitnesspassport.freshdesk.com/support/solutions/articles/43000473809-how-can-i-suspend-my-account-membership- I hope this helps!

Hi Joanne. Can you PM me your contact details please? I'll check what information we have and get back to you ASAP to clarify the situation. We'll need email address and which school you work at to check. Thank you!