FragranceX (page 2 of 3)
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Scam site
This site has to be one of the worst for fragrance. I really wish I had done my homework on these guys, as I got scammed. The product I got was legitimate, however it wasnt as they had pictured. Before purchasing, I even emailed their support to ask if that was the product I received. They assured me it was (I wanted Tom Ford Costa Azzura Private Blend, the Blue Bottle). When my order arrived, it was the newer Signature version, not as pictured or as promised. And the price I paid was more expensive than the local overpriced department store! I
... Read more emailed their support, and they basically just ignored me. I have since found other people who have had the same experience, and some even had fakes sent to them. Despite what their emails say, they do not care about customer satisfaction one little bit. Honestly, just pay the few dollars extra and buy from a local legitimate retailer.
Fake fake fake perfume Alien
I brought an Alien perfume from fragrance x and one from Feeling sexy. 1 for home and one for work. The one from feeling sexy lasts all day 12 + hours. The one from fragrance x about an hour. It is a yellow colour too. Definitely not the real deal. I think they water perfumes down ( looks like urine). Definitely do not recommend. 100% scam!
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DO NOT BUY FROM HERE!
If you pay via PayPal they make the postage cost the amount you were paying for the product and make it look like you are paying NOTHING for the product. They do this so you cannot get a refund as you can't be refunded on a free product Right?
SCAMMERS!
So disappointing
Bought a bottle of Red Door Revealed. IT IS YELLOW and does not smell the same as my usual bottle.
When I used it the scent was gone in minutes.
Do not buy
Could not be bothered by the return process as I live in Australia grrr.
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Absolute fraud - fake cologne
Purchased Abercrombie cologne end January, received sometime in February. Paid $170. Opened the bottle in April. Didn't smell like Abercrombie, and the lid doesn't fit properly. Clearly a fake. I emailed the company who offered me 15% of my money back . What a joke. Disgraceful. Don't touch their stuff. Wish I'd read all the reviews before purchasing!!!
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Fake product. Do not buy anything here!!!!
I have paid nearly $150 Australian dollars for jo malone 30ml fragrance and received completely rubbish, not even jo malone. Its a scam.
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Scam! Not as pictured
I order Lolita Parfum a specific bottle and type of perfume, it cost me over $90. What I received was not what I ordered the customer service support advised that sometimes this happens and they can’t guarantee the product you ordered! What the heck! Seriously you false advertise and have the cheek to say on your website you guarantee your products!
You are nothing but a scam site shame on you that’s not how you do business. Never again I will ensure that all my family and friend know and never ever buy from you.
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Fake product
I purchased a bottle Armani Code at a hefty price thinking this is an indication of a true product.
When the product arrived, at first I noticed the bottle was slightly different to the picture advertised. When sprayed on, I could not smell any fragrance at all. I may as well spray on stale water.
Very disappointing.
I was sold fake perfume and not fully reimbursed
I was sold fake perfume. They reimbursed the purchase but 1) did not want to recognize that they sold me fake perfume and 2) did not reimburse shipping/packing.
I bought a bottle of Grand Amour by Annick Goutal. After some very elementary comparing with pictures online and an old original bottle of the perfume (I even provided them a picture of a bottle I bought when in Paris back in December), it was painfully obvious that they sold me a fake bottle of perfume.
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Fake Perfume!
Bought Vila La Juicy Gold Couture and smell horrible. I sprayed it at the back of my hands and it was oily and greasy and not smell like the genuine perfume.
My bath and body works mist smell better and last longer than this perfume.
Don’t buy in Fragrance X it’s just a waste of money.
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Amazing service and 100% Original
After reading some reviews I was a little sceptical but ordered my Partners favourite aftershave Acqua Di Parma and crossed my fingers it would arrive before Valentines Day (I am in Australia) not only did it arrive in under 10 days, it was securely boxed and in all it’s original packaging. Thank You FragranceX I will definitely be a return customer.
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Perfect!
Looked everywhere in Australia to get The Rihanna perfume Rebel Fleur but couldn't get it anywhere, found it on fragrance x at a good price and the shipping was extremely fast. One of my favourite perfumes, will be ordering again :)
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Simple and easy
I order 4 products from FragranceX but didn't realise they were coming from overseas. I was quite happy with the price and even the anticipated delivery time. I followed the tracking and noticed my order had arrived in Australia with an attempted early delivery to what was scheduled. There was no calling card left. I ended up receiving my delivery 4 days after the original estimated delivery. If you're in no hurry to receive product. I recommend this site.
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Happy with my purchase!
Was searching for Hugo Boss fragrance and found it at Fragrance X. Didnt realise I was buying internationally ( I am in Australia) until after I paid, my fault. Although it took nearly 4 weeks to arrive, i received up to date tracking the whole way. Received my fragrance and am delighted. 100ml Parfum, and yes it is the real thing!...and I saved $$
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Reliable
I was surprised by all the negative reviews.
I’ve been ordering from fragranceX website for about 11 years now. The orders generally take somewhere between 10 to 14 days to arrive. I have never had a parcel that’s been lost. The tracking system is fantastic. A lot of the times the orders arrive earlier than estimated.
I haven’t had the need to contact the costumer service in all these years so I’m not sure of their responses. But I would always buy fragrances from them as long as the site is running.
Do not waste your money
I had recently placed my first order with FragranceX. Unfortunately, i was not home when FedEx attempted to deliver my order, a 'sorry we missed you card' was left behind. Long sorry cut short, FedEx has missed placed my order, its been over 2 months now and no order. FragranceX has not offered assistance tracking my order and basically said they meet their obligations. I DO NOT recommend FragranceX to anyone, customer service is poor and response time is poor.
Save your money and buy elsewhere particularly if your in Australia.
Unreliable Website
Terrible customer service and will not reply to emails/messages when they have done something wrong. Don’t waste your money on this website.
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It's been 8 days, my order is still processing
It's been 8 days and FragranceX have done absolutely nothing with my order. I have no idea what the problem is. My emails receive a robot response.
This is the second order that never gets past 'processing'. My August order was never sent. After weeks of waiting I cancelled. I am charged the conversion fee when I do this.
FragranceX, where is your customer service, where is your stock control? Are there any humans in your organisation who think beyond the job or the $$$.
Non genuine or out of date product at full USD prices
Never shop here I spent over $600 and they treat you like garbage when stating facts! Non genuine products mixed with genuine so you believe they are legitimate. Perfume smells like pure alcohol dodgy as !
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Resolution
I sent several emails. I got tickets from support to resolve. Not blaming, customer service agent, but paid for item. Presented my PayPal transaction. They can’t find my order number. Money was taken from my account, I lodged another email. Another ticket was raised. Why can’t I see where my order is. I went into my account. Order is not avail.
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Did not respond to support emails after shipping the wrong product.
Provided great up front service and delivery timeframe was great. Did not ship the correct product and then did not respond to 3 separate emails over a 2 week period.
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Fast delivery of legit product. But price jumped
Am in Melbourne. Ordered Bandit perfume - unavailable in Australia. Website offered free shipping, so I placed order. The website suddenly added shipping (after taking credit card payment) with note that free shipping is only for orders over $240 AUD. Bit cheeky. But still cheaper than any other website I saw, including Amazon (Australia store, shipped from Amazon US). Actual delivery was very fast from FragranceX (I think shipped from New Jersey) - took about one week. Arrived very well packed via TNT Express. No extra duty / GST incurred.
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Wrong purfume sent after spending nearly $300
I did 2 purchases I have brought from them before they sent me6 bottles of same brand but wrong fragrance emailed can’t get response from them and n return address
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Terrible! FAKE!
After looking everywhere for an a specific perfume i purchased i Dubai i found it on FragranceX - I was very excited to have found the perfume so i was fine to pay the $150 to reach me here in Australia.
I emailed the team advising that the item was FAKE compared to the real one i had. I sent through various pictures to prove how different the two were and the quality of FragranceX's was extremely poor.
After sending through a detailed email i was advised that it was real and not issued a refund so $150 down the drain! DO NOT PURCHASE FROM THESE CROOKS!
review for Lebanese
Hello,
This review is for Lebanese,I ordered Curve and Invictus, both arrived quickly and best quality,but I paid 80$ for customs and Clearance( ) So be careful, whatever you purchase expect to pay 50% of its value as a tax. everything else is perfect
Overcharged prices on website not accurate
Recently made a purchase from fragrancex prices on website are in Australian $ when you search from Australia i ordered 8 bottles was overcharged on every one! 2 of the bottles were $247 aud each was charged $290 aud each $43 aud overcharged per bottle! When I contacted them there responce was the exchange rate! Buyer beware what you see and what get charged is way different!
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They wash their hands after sale.
I bought from them four parfumes,and never get them. I sent them a email to check what happened. After a almost a week they sent me a message that they will have a look. And they still looking after two months. Nothing since. No other offer,no refund...nothing. They are very silent.
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The Just Jeans 'shopping bag'
The shopping bag left my hand colored red and blue and discolored a beautiful white paper Glassons bag i held in the same hand. They should change their shopping bags
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My old favorite is mine again
There are a lot of old fragrances that I like are very hard to find an original formula but fragrancex has been able to do it over and over again I really appreciate the way they run their business and their products.
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100% Satisfied!
Great prices. Easy ordering. Fast shipping. Large selection. I have ordered several times and have always been happy. I will continue to be a loyal customer and promote FragranceX to my family and friends.
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DO NOT BUY
Wish I had read these reviews before ordering. When you make a complaint they dont give a damn. They have your money and they dont care! when I complained that the eau de cologne I had bought didnt smell like the one I had ordered, they told me that manufacturers sometimes change the scent. Basically my tough luck that the new smell doesnt suit me and smells like disinfectant on my skin.Two bottles of perfume that I cant use that cost me over $100.
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Awful
lumps all sizes in the search result, hidden prices until you’re on the individual scents page. Testers charged same shipping as full sized. You have to know what you want.
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Can't get delivered
Australia checking in. It comes from the US and FedEx won't leave without a signature or allow a different delivery address. Whos even waiting at home all day? The unemployed.
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Pathetic Company
They are absolutely terrible!!!! I ordered a parcel and waited for 3 weeks, which I didn't receive!!! DO NOT USE THIS SITE!!!! They did not even bother giving me the correct tracking number to see where my order is!!!
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The most terrible service - do not use this company
They cancelled my order - stating I had not emailed when they asked for extra personal details - even though they had taken the monies from my credit card - I had emailed the company numerous time and provided the extra details. It was a large order and it took a month from when I placed the order till I go my monies back. I am in Australia so I lost $35.91 on the exchange rate - and never received any products.
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Run Away!!!
It was east to find the product and place the order but from there it went downhill. Claimed to ship within 12hrs, but after three days it had not been sent so I contacted them. They said that it should ship with 1-2 days but a day later they contacted me to say they actually couldn't ship to a parcel locker and only a physical address. As I can't accept parcels during business hours, I had to cancel the order and hopefully will get a refund soon.
Really poor service
Stay away from this company!
They sent me a fake cologne that smells absolutely terrible! When asked to return the item for a refund, they can’t do anything about it!
Wish I read the other reviews before buying from them!
Fake perfume
I honestly don’t know how this company can claim to sell authentic perfume when they sell fakes. Do not buy from this company, they are selling fake perfumes which is illegal ! Should be shut down and in prison . I wish I had read the reviews here first, I have a fake bottle of perfume that I paid $60AUD for
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Took my money but never send the products.
Horrible company, took my money but never shipped the products I ordered. After many emails I finally got my money back. I asked them never to send me email again but now every day I receive their spam. If you want to order use a special email address when dealing with them.
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False advertising and a fake
Item shipped is the new Miss Dior fragrance not the old one- Cherie (false advertising) and is a fake of the new Miss Dior. The box and wrapping all appear genuine however I have a bottle purchased from Dior just last week (the reason I was seeking the old fragrance) and they smell similar but its not the real deal. I poured money down the drain with this purchase as its the wrong scent and I cant sell the second bottle I haven't opened as it is a fake and I wouldn't want to pass it on.
I'm really disapointed and completely unsatisfied with my purchase. Please head other peoples reviews. I ignored them in search for this product.
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