Fujitsu Questions & Answers

Hi Quiche, please can you kindly provide the serial number (which can be located on the right-hand side of the unit and will start with letter E T or R followed by six digits) so we can then assist you with the age of the unit.

Hi Jim, Thank you for your question on Product Review, please can you call us directly to speak to our Technical Support team Tel: 1300 364 484 so we can discuss this further with you. We look forward to discussing this further.

Hi Annie, Thank you for your question on product review, in regards to your question the Fujitsu model reference you have kindly provided is not available in Australia so please contact Fujitsu General America as per below who will do their best to assist you:
U.S. Headquarters：
Fujitsu General America, Inc. 353 Route 46 West Fairfield, NJ 07004
Telephone Contact Numbers:
Toll Free:
(888) 888-3424
Local (NJ):
(973) 575-0380
Main Fax:
(973) 575-2194

Hi Donna, Thank you for taking the time to place your comments on Product Review. In regards to your temperature settings this would be chosen to your choice, however on heating the lower the better (less energy will be required) Fujitsu's tip is 18-21 for Heating (however run it in heat mode so it doesn't cool to that) If heating is desired you will need to run on heating mode not auto so it doesn't switch to cool.

In regards to your rate of Electricity, there are many factors to consider such as the environment with the actual temperature outside, may need to ensure all windows are closed or check there is no outside cold air coming in, check the outdoor unit is clear and free from any obstructions with no items placed in front of it. It could also depend on how many outlets are on the zone and how you may have calculated the Fujitsu units usage compared to the rest of the house and how much use is being made of other electrical items. Also, regular cleaning of your filters will help too. You could also visit www.energyrating.gov.au and canstarblue.com.au for comparisons of energy consumption.

Also, with the water coming from the outside unit, this is normal when the heating mode is selected. In the heating cycle, water condensation occurs on the outdoor heat exchanger as a result of the moisture content in the air condensing on the cold surface. The water generated will drain away from the outdoor unit via the drain ports (Model depending, there may be 3 drain ports)
The indoor unit generates water on cooling cycle & generally drains into house gutter usually so you wouldn't necessarily be aware of this process.

If you would like to talk further regarding your comments please feel free to call our Technical Support team who will happily chat through any issues with you and provide further top tips to get the most out of your Fujitsu Air conditioning unit. Tel: 1300 364 484.

Hi Shirley, Thank you for placing your question on Product Review which has come through to the Fujitsu General Australia team. In regards to providing you the pros and cons for the Fujitsu Gas furnace FF LT96 and Air Conditioning unit FO 17c 2.5 Ton these are American products so please contact the Fujitsu General United States office and they will do their best to assist you:

U.S. Headquarters：
Fujitsu General America, Inc. 353 Route 46 West Fairfield, NJ 07004
Telephone Contact Numbers:
Toll Free: (888) 888-3424
Local (NJ): (973) 575-0380
Main Fax: (973) 575-2194
Email: For support, please email [email protected]

Hi Akka, I'm not sure why this would happen. Are you able to email me at [email protected] with your invoice and serial numbers and I will lodge it on your behalf?