Five year old unit that had comms fail and Fujitsu would not assist with warranty cover considering it went out of warranty one year and six months. Had other brands assist with warranty after two years out of warranty.

Answered my email same day. Got a technician out in 7 days over the holiday period which is exceptional. Extremely happy with the service given and all problems we solved the same day that was under warranty.

Prompt and timely
Knew exactly where to focus and sorted issues well.
It was ckear that the customer was the focus.
Had to return for parts. Pre christmas - very happy with service

Great service and didn't have to wait days for them to come out, fixed the problem and attended to another issue we weren't aware of, very much appreciated
I also found the person that first took my call was very helpful and polite

This is how all good company service should run .I found the gentlemen to be punctual and on time and were only to happy to answer any questions i had .Good work boys well done.

Perfect service from the young man that came to fix our Air conditioner, especially when it was a hot day. Very professional .Was a problem for the one that installed the air conditioner, so he could not fix it himself, but made sure we had the details and a video of the part that was leaking all ready for the installer of the air conditioner to see where it leaked.. Next airconditioner will definally be from Fujitsu.

A claim for warranty just outside the five years was approved and fixed. An early start due to the heat and it was repaired without fuss - courteously, professionally and promptly.

My a/c stopped working in a week when we were going to have 40+ deg and leading up to xmas. After ringing they were out to fix it within 2 days and fixed the unit on the ad pot.

I would like to say that the problem with our AC has been rectified with a replacement of the control PCB. The total repair was $172 which for me was unbelievable considering the details previously quoted a total new system! I am delighted!

And my I say I am super impressed with your customer service, customer communication and the work done by Cameron. He knew right from the start what and where to check and was spot on with his diagnosis and problem solved. He was also very punctual. Cant praise him enough.

My ducted Aircond system had been out of action for a few months. I was disappointed with the 10 year old system breaking down but after Fujitsu responded by sending out a technician and manager, I was extremely grateful for the consideration they both gave me. They were true gentlemen. The unit was repaired within 2 hours and the quote was very fair compared to the other companies. In future, I will only contact Fujitsu General Assist for two reasons, I can't speak highly enough of their customer service and they look after their customers on price. You just can't beat that!

I normally choose local tradesman to help me fix appliances however I am so pleased I called Fujitsu Service. From the initial phone call, where they tried to help me fix the problem over the phone, to the technicians who came out to my home, everyone that I dealt with was fantastic. Not only were they professional and knowledgeable, they were genuinely helpful. The technicians diagnosed the problem quickly and fixed it. I won't hesitate to call on them again.

Fujitsu Service sent an immediate confirmation of the callout and the tradesman arrived on time. He was diagnosed the problem quickly, listed the parts required and gave a verbal estimated cost to repair our airconditioner. He was professional, personable and focussed. The machine was fixed within the time frame he suggested, and the cost was reduced because it took less time than he had originally estimated. Very satisfied with the whole experience.

We recently had a fault with our Fujitsu air conditioner. The customer service from Fujitsu from initial phone call through to technician appointment and repair was excellent. Fujitsu was prompt, efficient, communicative and all round helpful in resolving the issue.

I bought two aircon units from Fujitsu and both units have been faulty on and off every summer. This year I have been calling Fujitsu since early November to come and fix the issue only to get them inspecting the units mid December. The units have both stopped working and Fujitsu technician could not resolve it. They now told me that they cannot confirm when they can come back to fix the units. The most annoying houseware and the worst service.

The men who reviewed my problem (an electrical fault) promptly corrected it, and even better, taught me how to diagnose and repair it myself for future reference. This makes it 30 words!

The service person arrived on time n he kept his promise of what was meant to b fixed n had the problem fixed. Easy to talk to, with email received to confirm what was done. Awesome service.

The service people arrived on time and had the problem fixed (seized fan motor) in a matter of minutes. The boys were friendly and professional. We were most impressed and grateful.