This is how all good company service should run .I found the gentlemen to be punctual and on time and were only to happy to answer any questions i had .Good work boys well done.

Perfect service from the young man that came to fix our Air conditioner, especially when it was a hot day. Very professional .Was a problem for the one that installed the air conditioner, so he could not fix it himself, but made sure we had the details and a video of the part that was leaking all ready for the installer of the air conditioner to see where it leaked.. Next airconditioner will definally be from Fujitsu.

A claim for warranty just outside the five years was approved and fixed. An early start due to the heat and it was repaired without fuss - courteously, professionally and promptly.

My a/c stopped working in a week when we were going to have 40+ deg and leading up to xmas. After ringing they were out to fix it within 2 days and fixed the unit on the ad pot.

I would like to say that the problem with our AC has been rectified with a replacement of the control PCB. The total repair was $172 which for me was unbelievable considering the details previously quoted a total new system! I am delighted!

And my I say I am super impressed with your customer service, customer communication and the work done by Cameron. He knew right from the start what and where to check and was spot on with his diagnosis and problem solved. He was also very punctual. Cant praise him enough.

My ducted Aircond system had been out of action for a few months. I was disappointed with the 10 year old system breaking down but after Fujitsu responded by sending out a technician and manager, I was extremely grateful for the consideration they both gave me. They were true gentlemen. The unit was repaired within 2 hours and the quote was very fair compared to the other companies. In future, I will only contact Fujitsu General Assist for two reasons, I can't speak highly enough of their customer service and they look after their customers on price. You just can't beat that!

I normally choose local tradesman to help me fix appliances however I am so pleased I called Fujitsu Service. From the initial phone call, where they tried to help me fix the problem over the phone, to the technicians who came out to my home, everyone that I dealt with was fantastic. Not only were they professional and knowledgeable, they were genuinely helpful. The technicians diagnosed the problem quickly and fixed it. I won't hesitate to call on them again.

Fujitsu Service sent an immediate confirmation of the callout and the tradesman arrived on time. He was diagnosed the problem quickly, listed the parts required and gave a verbal estimated cost to repair our airconditioner. He was professional, personable and focussed. The machine was fixed within the time frame he suggested, and the cost was reduced because it took less time than he had originally estimated. Very satisfied with the whole experience.

We recently had a fault with our Fujitsu air conditioner. The customer service from Fujitsu from initial phone call through to technician appointment and repair was excellent. Fujitsu was prompt, efficient, communicative and all round helpful in resolving the issue.

I bought two aircon units from Fujitsu and both units have been faulty on and off every summer. This year I have been calling Fujitsu since early November to come and fix the issue only to get them inspecting the units mid December. The units have both stopped working and Fujitsu technician could not resolve it. They now told me that they cannot confirm when they can come back to fix the units. The most annoying houseware and the worst service.

The men who reviewed my problem (an electrical fault) promptly corrected it, and even better, taught me how to diagnose and repair it myself for future reference. This makes it 30 words!

The service person arrived on time n he kept his promise of what was meant to b fixed n had the problem fixed. Easy to talk to, with email received to confirm what was done. Awesome service.

The service people arrived on time and had the problem fixed (seized fan motor) in a matter of minutes. The boys were friendly and professional. We were most impressed and grateful.

Communication was excellent and I was sent a reminder of their visit the day before and the day of the visit I was sent a text to say when they were on their way. Very professional and issues resolved as quickly as they could be.

The technician arrived a few minutes early, was helpful, respectful and knowledgeable. I couldn't ask for a better experience to service and repair two units onsite. They were repaired in record time.

Thank you to the Brisbane Service Manager & Steve the service tech for your prompt attention.

technician was very professional and explained what our problem was and what he did to resolve it. Just waiting for next hot day to see if it is fixed. I am confident it is

We had a Fujitsu Ducted system installed in our house last November 2018. Since day one, we have had issues with the cooler not working properly. 2 months on, it is still not resolved. First call to the installer, Ambiance air midland he gave us head office Bibra lake no talked to mr josh after he gave Fujitsu afrer sale no reported to Mr Deon .mark and other team members they said very busy this time they gave their sub contracts no they came changed few parts and could not fixed it, said changed to more parts still waiting no body knows when any body come and fix it . Still same problem unable to use air conditioners only can use fan in this hot weather.