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Reviewer Photos & Videos
ChristianMetropolitan Adelaide, SA
- Verified customer
Excellent service
Arrived on time, fixed on time. Not overpriced. Exactly how you want service to be. Parts on hand, it definitely helps dealing with someone that specialises in that brand. Great service,thanks
1 comment
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Review collected in partnership with Fujitsu
T HarrisPerth, WA
- Verified customer
Technicians that know their stuff
I questioned the technician on what would have caused fault and not only did he know how to fix it, but knew what caused it. We have put preventative measure in place now to stop it happening again.
There was a bit of a delay in getting one of the parts
1 comment
Fujitsu A.Fujitsu
Hi T Harris, Thank you for taking the time to place your comments and rating on Product Review, your custom and feedback are important to us. Some parts can be delayed during the peak summer season a... Read more
nd some deliveries were delayed due to the fires, We're delighted to hear you have received excellent customer service from our Service Team. Please don't hesitate to contact us if you have any further questions and we will do our best to assist you.Similar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Fujitsu
David MaxwellMetropolitan Adelaide, SA
- Verified customer
Prompt and excellent service.
Customer service was very polite, and eager to assist. Even in the middle of a heat wave, they still did their best to repair the A/C unit promptly. Service was excellent and efficient. Would easily recommend and use again.
1 comment
Fujitsu A.Fujitsu
Hi David Thank you for taking the time to place your comment and rating on Product Review. We appreciate your feedback and your custom is important to us. We are delighted to hear you have received ex... Read more
cellent customer service from our Service Team and we're glad your air conditioning is working during this hot season. Please don't hesitate to contact us if you have any further questions and we will do our best to assist you.Similar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Fujitsu
Find out how Fujitsu compares to other Appliance Brands
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customer_first_namecPerth, WA
- Verified customer
Quick service
Quick diagnosis of fault by technician, identified faulty part, he had on hand in his vehicle, so no delays chasing parts. Why waste time with non genuine repairers, far more efficient to deal direct with Fujitsu.
1 comment
Fujitsu A.Fujitsu
Hi Valued Customer, we appreciate you taking the time to place your rating and comments. We're delighted to hear you have received excellent customer service from our team. We value your custom and thank you for placing your review on Product Review.
Similar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Fujitsu
- Verified customer
Aircon repair
Awesome technician great customer service, job was done without any hassles, and cheaper than all the other quotes. Would definitely recommend staying with your brand name servers. Daniel was our technician.
1 comment
Fujitsu A.Fujitsu
Hi Valued Customer, Thank you for your ratings and comments you have kindly placed on Product Review, We're so pleased to hear you have received great customer service from Daniel our Service Technici... Read more
an, our aim is always to assist you, we're delighted to hear you will be recommending our brand, your feedback and custom are important to us.Similar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Fujitsu
simsterPerth, WA
- Verified customer
Professional and Helpful
Serviceman on time and had handy hints to keep my unit working efficiently. Great bloke, answered all my questions and checked everything including ducting in the roof. All paperwork completed Immediately.
1 comment
Fujitsu A.Fujitsu
Hi Simster, Thank you for placing your comments and ratings on Product Review. Your custom and feedback are important to us. We're delighted to hear you've received excellent customer service from our... Read more
Service Team. Please don't hesitate to contact us if you have any further questions and we will do our best to assist you.Similar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Fujitsu
- Verified customer
Great service.
Although it took a few weeks to get an appointment, on the day, Serviceperson attended punctually. He was professional, and communicated each of the steps he took, in clear and articulate manner. Payment and paperwork completed efficiently.
1 comment
Fujitsu A.Fujitsu
Hi Valued Customer, Thank you for taking the time to place your rating and comments on Product Review. Your feedback is important to us. We are pleased to hear your Fujitsu Airconitionig is working fo... Read more
r you and you've received excellent service from our team. Please don't hesitate to contact us if you have any further questions and we will do our best to assist you.Similar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Fujitsu
Sam H.Metropolitan Adelaide, SA
- 2 reviews
- Verified customer
Service was spot on and professional
The serviceman was porfessional and told me honestly about the capability of the air con. He checked in the roof to see if the ducting was loose and did a thorough check of the system, and cleaned the coil.
1 comment
Fujitsu A.Fujitsu
Hi Sam, Thank you for taking the time to place your comment and ratings on Product Review. We're delighted to hear the technician was thorough and you have received excellent customer service. Your c... Read more
ustom is important to us. Please don't hesitate to contact us if you have any further questions and we will do our best to assist you..Similar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Fujitsu
PhilPerth
- 3 reviews
- Verified customer
Excellent service.
Mark attended exactly on time. A credit to the Company, he was professional and thorough and I rate him and the Company highly. All paperwork completed immediately and copies emailed to me while he was at the house. Thank you.
1 comment
Fujitsu A.Fujitsu
Hi Phil Thank you for taking the time to place your comments and rating on Product Review. We're delighted to hear you have received excellent customer service from Mark your feedback and custom is important to us.
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Review collected in partnership with Fujitsu
Find out how Fujitsu compares to other Appliance Brands
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GlennPerth, WA
- 2 reviews
- Verified customer
Thanks Fujitsu
Fujitsu provided an honest appraisal of my air conditioning system and it was a free assessment. Greatly appreciated. The Technician was extremely professional and I believe he provided excellent advice.
1 comment
Fujitsu A.Fujitsu
Hi Glenn, Thank you for your feedback. We appreciate you taking the time to let us know about your experience.
Similar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Fujitsu
CelPerth, WA
- Verified customer
Reliable service for reliable product
Kelvin the technician, assured me my older reverse cycle air conditioner unit was operating OK after checking it out and running it for a length of time.
He gave me lots of useful informative tips and questions to ask when the time comes to replace my system in the future. Hopefully not this summer.
1 comment
Fujitsu A.Fujitsu
Hi Cel, Thank you for your review. We appreciate you letting us know of your experience. I'll be sure to pass this onto Kelvin. Thanks again.
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Review collected in partnership with Fujitsu
- Verified customer
failure recently installed aircon
your team diagnosed problem which was fault of installer who corrected it next day.gas leak was fixed at no charge to us.so far all is well with the unit.thanking you for prompt service.
1 comment
Fujitsu A.Fujitsu
Hi Ian, Thank you for taking the time to place your rating and comments on Product Review. Your custom and feedback are important to us. We're delighted to hear you've received excellent customer service from our team.
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Review collected in partnership with Fujitsu
DanielPerth, WA
- Verified customer
Job completed with satisfactory
Happy with the repair and the professionalism of technician who fixed my air conditioning unit, certainly will be recommended to any clients who needs after sales service. Thank you for a great work
1 comment
Fujitsu A.Fujitsu
Hi Daniel, Thank you for taking the time to place your comments and ratings on Product Review, your custom and feedback is important to us. We are delighted to hear you've received excellent customer service from our WA Service Team.
Similar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Fujitsu
- Verified customer
Great job
I would like to give a shout out to Kelvin the technician (Perth WA) who was very professional answered all my questions and took the time to thoroughly check out the outside and inside components of my Fujitsu air conditioner. Well done and much appreciated.
1 comment
Fujitsu A.Fujitsu
Hi Michele, Thank you for the lovely feedback. I will pass this onto Kelvin.
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Review collected in partnership with Fujitsu
JaneMetropolitan Adelaide, SA
- Verified customer
Technician was excellent however doubts about system
I had a Fujitsu AOT45LJBYL ducted system installed 1/4/2011 and to be honest it never cooled the house properly during the really hot weather .
in Dec 2016 the air con system broke down ( outside of warranty of course) and the PCB was replaced (error code 017)
Then december 2022 the system stopped working again ( error code 1A) . thankfully i rang Fujitsu and they had a technician who could call that day . The compressor needed to be replaced and this was arranged that day and thankfully as adelaide was in the midst of a heatwave.
The Aircondi...Read more
1 comment
Fujitsu A.Fujitsu
Hi Jane, Thank you for providing your review. We appreciate you taking the time to let us know about your service. We would not be able to tell if the system had a fault from installation but if ... Read more
you have any issues in the future please contact us directly.Similar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Fujitsu
Find out how Fujitsu compares to other Appliance Brands
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customer_first_namecMetropolitan Adelaide, SA
- Verified customer
Very professional
Arrived on time and very polite. They worked methodically, found the problem which due to the installers and not with the Fujitsu air conditioner. Great service and happy with the product. Thanks
1 comment
Fujitsu A.Fujitsu
Thank you for your review. We appreciate you taking the time to let us know about your experience.
Similar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Fujitsu
EzmanPerth, WA
- Verified customer
For five year old unit that failed is not good
Five year old unit that had comms fail and Fujitsu would not assist with warranty cover considering it went out of warranty one year and six months. Had other brands assist with warranty after two years out of warranty.
11 comments
Fujitsu A.Fujitsu
Hi Ezman, we're sorry to hear of your experience. Please can you private message us your Fujitsu Model and Serial number along with your contact details so we can investigate this further for you.
Al... Read more
Hi
Please see details below;... Read more
Model:AOTG45LATL Serial:T006693 If you could assist that would be much appreciatedFujitsu A.Fujitsu
Hi Ezman, Please contact our Assist team on 1300 658 840 and quote reference number 592008.
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Review collected in partnership with Fujitsu
capital Student StaysMetropolitan Adelaide, SA
- Verified customer
Excellent Service
Answered my email same day. Got a technician out in 7 days over the holiday period which is exceptional. Extremely happy with the service given and all problems we solved the same day that was under warranty.
1 comment
Fujitsu A.Fujitsu
Hi Capital Student Stays, Thank you for taking the time to place your comments on Product Review, we are delighted to hear you've received excellent customer service from our Service Team from beginni... Read more
ng to end and your Fujitsu Airconditioning is working for you especially in this heat. Please don't hesitate to contact us if you have any further questions and we'll do our best to assist you.Similar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Fujitsu
joe00North Queensland, QLD
- 2 reviews
- Verified customer
Local rep was awesome
Prompt and timely
Knew exactly where to focus and sorted issues well.
It was ckear that the customer was the focus.
Had to return for parts. Pre christmas - very happy with service
1 comment
Fujitsu A.Fujitsu
Hi Joe, Thank you for taking the time to place your comments and rating on Product Review. We are delighted to hear you have received excellent customer service from our Service Team, your feedback an... Read more
d custom are important to us. Please don't hesitate to contact us if you have any further questions and we will do our best to assist you.Similar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Fujitsu
- Verified customer
Great Service
Great service and didn't have to wait days for them to come out, fixed the problem and attended to another issue we weren't aware of, very much appreciated
I also found the person that first took my call was very helpful and polite
1 comment
Fujitsu A.Fujitsu
Hi Valued Customer, we appreciate you taking the time to place your comments and rating on Product Review. We're delighted to hear you have received excellent customer service from our Service Team fr... Read more
om beginning to end, this is always our aim. We value your custom and your feedback is important to us.Similar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Fujitsu
Questions & Answers
QUICHEasked
i am buying a house that has a Fujitsu Reverse Cycle ducted unit...the outdoor unit model is AOT25RWA i am trying to work out how many horse power it is and how old it is...Cant seem to find any information re this online, are you able to offer advice please?
4 answers
No,I moved in here when A/C newly installed.Suggest you try it out,ask a local seller,& local A/ C installer,plenty of resources to find info
Fujitsu A.Fujitsu
Hi Quiche, please can you kindly provide the serial number (which can be located on the right-hand side of the unit and will start with letter E T or R followed by six digits) so we can then assist you with the age of the unit.
T004173
Jim Easked
Our 5k Fujitsu nearly 5 yrs old needs faulty condenser fan motor and outdoor pcb replaced according local electrician.
It hasnt had a lot of use as in a holiday home. Wants to charge $1200.
States will install Mitsubishi for $2000
I cant believe our ac is faulty but it is flashing lights and does not work
1 answer
Fujitsu A.Fujitsu
Hi Jim, Thank you for your question on Product Review, please can you call us directly to speak to our Technical Support team Tel: 1300 364 484 so we can discuss this further with you. We look forward to discussing this further.
Annie Wasked
Is the burner suppose to ignite on the first stage of the FF-LT96 furnace and can I see it through the little window?
1 answer
Fujitsu A.Fujitsu
Hi Annie, Thank you for your question on product review, in regards to your question the Fujitsu model reference you have kindly provided is not available in Australia so please contact Fujitsu General America as per below who will do their best to assist you:
U.S. Headquarters:
Fujitsu General America, Inc. 353 Route 46 West Fairfield, NJ 07004
Telephone Contact Numbers:
Toll Free:
(888) 888-3424
Local (NJ):
(973) 575-0380
Main Fax:
(973) 575-2194
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Fujitsu A.Fujitsu
Hi Christian, Thank you for taking the time to place your comments and review on Product Review. We're delighted to hear how pleased you are with the outstanding customer service you have received fro... Read more
m our Service Team. Please don't hesitate to contact us if you have any further questions and we will do our best to assist you. We value your custom and your feedback is important to us.