Extremely prompt, very professional technician, couldn’t be more helpful, would thoroughly recommend Fujitsu products to friends as the service was more than I could ask for. Hope we don’t need again but we would hope for the same standard of service

Great guys, they were very helpful, respectful and pleasant and non threatening which is appreciated as I am an older person. As I have dogs they were also very friendly

Fujitsu was recommended to me by an air conditioning technician. It is that much better than my previous unit that there is no comparison. The customer service and follow up is also excellent. I am now a loyal customer.

Requesting a service under warranty was hassle free and simple
The repair men were on time and completed the job promptly professionally and cleaned up
Very satisfied and would definitely recommend Fujitsu

Straightforward, simple and approachable. Fujitsu customer service was accessible and arranging a time for a repairman to come out was hassle and drama-free. Repairman (Ben) was amazing - thorough job, respectful throughout, and went above and beyond in his troubleshooting and gave me clear explanations about what the issue was and what I'd expect.

Fujitsu responded quickly to our issue and staff were dispatched promptly.
Staff were knowledgeable and professional and fixed the problems quickly.
They were thorough and courteous and cleaned up prior to leaving the premises.

I had an unusual issue, which turned out to be the fault of the installer not the air-conditioner itself.
The service technicans actually listened to me and did a thorough job to find the problem and did the followup action they said they would.
They were prompt, polite and efficient and knew what they were doing.
I wish they had installed the unit, now I'm waiting for the original installer to fix their mistake.
Highly recommend Fujitsu service.

We bought a brand new Fujitsu Air Conditioner in December last year. The motor was dead and its not repaired. Awful experience. Still waiting for repairs to be carried out.

My Fujitsu required a new compressor I was advised by the technician. I did have to wait for them to get the compressor and when it was installed they were very prompt, The Technician let me know he would be an hour later than advised. The time spent on installation was shorter than expected so that was deducted from my quote.

Could not have asked for better service, both from the technician and the office staff. All my questions about our DC Inverter air con were answered, and minor issues addressed.

The service technician arrived promptly on time. He was very polite and conducted himself in a professional manner. I had provided the error code over the phone which made diagnosis much quicker. The problem was traced to a fault in one of the power supply boards in the in roof unit. The technician had a replacement board with him and was able to fit it there and then. All up the job was completed in under an hour and my air conditioner is working well again. I was surprised by the low cost of the replacement board. All up, including the call out fee, it cost me $314.

We recently had our unit fixed due to an electrical fault. The technician that attended was punctual, professional and was able to fix our unit, it's working brilliantly now. The staff member who I spoke with to book appointment was also very professional and friendly. Thank you for the outstanding customer service, we are still very happy we chose Fujitsu to keep us cool in summer and warm in winter 10/10 the unit it fantastic

I had previously had a prior Quote to fix my ducted reverse cycle airconditioning system. This prior quote was outragiously extravagant. I contacted Fujitsu for a second quote, you were punctual, informative and really well priced!. Problem repaired quickly. Have already recommended to friends.

I always live in accom with SPLIT SYSTEM A/C's,1/2 the elect bill of Old Box Guzzlers..A 3 mths bill of AVG $300 much better than $600. For 6 yrs & 3 diff units the S/Ss I've tested..Depending on household sizes & rooms for a single tenant $300 for summers..High humidity in nth tropics A/C's must be modern & strong to push & cool moist air around..I only use it for 1/2 a day midday onwards & pre pay bill so no $$ stressess.No breakdowns in 3+1/2 yrs & easy clean take out wash thin flat filters..

I was charged $300 labour for a regas of my air conditioner, I understand that a part of the labour time I have to pay for is for the workers to wait around. In my case as with my neighbour the workers worked two jobs at the same time, so I paid for the 2 guys to stand around. My neighbour paid for two guys to stand around, there was no standing time so we paid double for the labour. Not a bad set up ripping off two pensioners. Is that objective and factual enough. I hope as a business you enjoyed your rip off.

The Fujitsu response to my enquiry has been outstanding.
I stated that the unit developed a fault and the help centre reacted swiftly and the unit is now functioning well.
Thank You!!!

The Fujitsu rep I spoke with on the phone and the Fujitsu technician (josh) was professional, friendly, efficient and very. effective. Josh fixed the problem with my aircon unit and it was up and running again in no time. Overall very happy with the service.

Everyone from reception lady to technicians pleasant to deal with and Air Cond bearings replaced and other one serviced. I already left a review on the Balcatta Office Fujitsu Western Australia. Thanks again.