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kiwiinozBrisbane
- 2 reviews
Awesome Service
Lucky enough to holiday in Brisbane again & lucky enough to hire a Car from Gateway Auto Rentals again.
These people really are Top of their game
5 Star Service, Highly Recommend
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Good service helpful staff
Booking was easy.
Staff very accessible helpful & willing
People mover was clean & well kept
We would certainly recommend this company
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Kay BWellington
Comes highly recommended !
Earlier this month we used Gateway Auto rentals for our holiday, picking up and dropping off at Coolangatta. We were impressed with the car . It was very clean and looked and smelt like new ! It was great for shopping and very economical to run round in. Customer service is excellent, Debbie always goes the extra mile and nothing is too much trouble. From the first contact communication was excellent. All instructions from where to find the car to drop off arrangements were very clear and easy to understand, with a map provided and written i...Read more
nstructions left in the car. Good to also know that Debbie was just a phone call away if we needed assistance . We loved how you put the address to our apartment in the gps so all we had to do was push a button to get to our accommodation. This is not the first time we have used Gateway and we will certainly use them again. You are a superstar Debbie. Thanks for making our holiday hassle free .Similar opinion? Write a review on ieatwords.com.au!
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MarissaBrisbane
Service with a Smile
I have now been using Gateway Rentals for over 12 months and have found Debbie very accommodating especially with relatively no notice on a number of occasions. I no longer use the bigger rental car firms as I find Deb's service fantastic. Pick up and returns have always been a smooth transition and I don't feel like a number, you actually get personal service, which is missing from the larger companies. I would highly recommend Deb and her team.
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i have been using gateway for about 12 years with no problems the cars have been nice and tidy and b
exceLlent service to book the cars on the odd time we were up graded to a bigger car neville and debbie have always been great to deal with. the way we are dealt with make it a pleasure to get a rental off them.
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- Verified customer
Everything I need in a rental car company
I have been using Gateway Auto Rentals annually for well over 10 years. From booking to pick up to delivery back to Brisbane International everything has always gone totally without any hitches. I have recommended them so many times in the past and all my friends/contacts have had good experiences with Debbie and her team.
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Excellent service
Debbie and her team are amazing to deal with. It's so much faster getting a car from them than one of the big car rental firms. In and out of the airport within minutes. No ques to sign documents and half the price. I would absolutely recommend them.
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georozAU
- 4 reviews
- 4 likes
Quick, efficient and friendly
I have used Gateway Auto Rentals on more than one occasion, and now recommend to family and friends. 100% of the time we have received excellent service. Rates, pickup and return always run smoothly.
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QueenBSouth East Queensland, QLD
- 2 reviews
- 4 likes
Fantastic Service
I always get fantastic service from booking, to pick up, to drop off from Gateway Auto Rentals. Nothing is ever a problem to their small, efficient and "pleasant to deal" with team. Even my overseas visitors now use them as their rates are extremely reasonable in this competitive field.
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Going the Extra Mile
We needed a car at short notice and Deb stepped up, even though it was a Sunday, saved the holiday. We will certainly use you again. Thanks Gateway Auto Rentals. Bruce
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shagga
- 2 reviews
Car not roadworthy.... two weeks after rental tolls charged to my card by later driver
They set up an automatic toll charge on my card without infprming me....I got charge dfor later tolls two weeks after renting form them and had to spend hours ringing QMM, and my bank. The ute was not roadworthy with broken mirrors (on a ute you nee dyour mirrors cause you lose internal one) and filthy. Very dangerous cars.
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It was a big mistake of mine too
I was so disappointed by the car and service. It was too dirty and old(car and service)
Not happy at all.
Don't make the same mistake I had!!!!!
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Disappointing
This car company are the rudest and provide the worst customer service I have come across in Queensland. They are not interested in providing a service just in taking the money.
They need to train their staff in customer service and how to deal with enquiries courteously.
I would not recommend to anyone.
Bad service and staff attitude.
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