Genpower SV5000 Questions & Answers
MPN: GENPINGPRA5M0
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Hi,my genpower sv5000 will start in choke, then when I turn to run, it runs for bout 10-15 sec (really loud and rough) then dies,get really hot,,checked carby, airfilter, breather on cap,oil,has been running really good for last 6 months,been using atleast once a wk on boat, output light is green and stays on?
Hi David,
You may check the troubleshooting section on page 26 of the Genpower SV5000's product manual using the link attached: https://www.datastreamserver.com/manuals/GENPINGPRA5M0-manual.pdf
If the issue persists, please don't hesitate to reach us at [email protected] to further assist you with your generator.
Regards,
Jay
Thanks, I've done that and same problem,runs rough a cuts out after 10/15sec -i feel something has failed internally
Hi David,
We're sorry to hear that the issue is still occurring. For more troubleshooting steps and advanced technical assistance, you may contact our customer support team at [email protected] to further assist you with your generator.
Regards,
Jay
Is the 240v AC outlet 10A or 15A?
Hi Tom,
The generator has 2 x 16AMP AC Outlets. You can find all the specs for this unit via this link: https://www.edisons.com.au/genpower-3000w-generator-parallel-kit-for-sv5000-inverter-models?queryID=26831c0eddcff9e9ffaa488b8dc9688b&objectID=4897&indexName=Production_Edisons_edisons_store_view_products
Regards, Laura
Hi I put oil and fuel in and still won't start
Sorry Ricky, I cant help you I guess you will have to try to get it serviced
Hi Ricky,
I am sorry to hear about the issues with your generator.
Please contact our customer service team at [email protected] for further assistance and troubleshooting advice.
Regards, Laura
I would like to know what makes this a better type of generator than others on the market and how can I trust to purchase this generator and have no issues with
Honestly
Hi there,
We thank you for your interest in our products!
Items may have the same specifications but are of different designs that may be appealing to some but not to others.
To allow us to continue providing the very best prices and products online, we always attempt to provide all relevant information on each product listing.
Kind Regards,
Mitch
Edisons Resolutions Team
We currently don't provide recommendations as we encourage our customers to check the product specifications area of the product listing, so that you can decide which item to purchase based on your needs.
That is an absolutely disgusting reply that evades the question, a reply without an answer!
Are you a politician or a seppo Mitch?
Hi there Mike,
I understand your concern and as much as I know how good our item is, this would always depend on the customer's needs.
The Genpower SV5000 Generator has been designed with one thing in mind – dependable power whenever you need it. With the ability to provide 2200 watts of continuous power output, it’s an ideal camping generator as it can run a huge range of gear on camping and 4WD trips. It’s just as useful for power tools on job sites, running food truck appliances, and even some mobile air conditioners.
Additionally, the SV5000 Inverter generator has two Australian-approved 240V AC 15A outlets and dual USB sockets for fast charging.
Kindly check the manual for further details of the product.
https://www.datastreamserver.com/manuals/GENPINGPRA5M0-manual.pdf
Hope this helps.
Kind Regards,
Mitch
Just pulled it out of the box, filled with the correct oil, fueled and the pull cord won't pull...like the motor is seized. Am I doing something wrong or is this faulty from new? I feel if I try and pull any harder, I will snap the pull cord. Any ideas?
Hi there,
We strive to provide an excellent customer experience. We’d like to find out more about your concern for us to review this matter.
Would you please contact our Customer Support team at [email protected] with some details of the issue that has occurred?
Kind regards,
Mitch,
Edisons Resolutions Team
Hi Mitch, I have already awaiting a response. Please have a member of your customer experience team contact me asap regarding a replacement.
Hi there Sonny,
Thank you for getting in touch with us.
In order for us to find your order history and properly address your concerns, can you please provide the following details:
- Order ID
- eBay username (if purchased on eBay)
- email address
- Name on the order
- Mobile number
- Address used on the order
You may send us an email at [email protected] if you are not comfortable giving your information here.
Kind regards,
Mitch,
Edisons Resolutions Team
Hi Mitch, I bought it from you direct and have already reached out to you at the email address provided.
Hi there Sonny,
Sorry for the confusion.
The reason we ask for your details is that we are unable to pull up your order based on your name only. If you could provide the details then that would be great.
- Order ID
- eBay username (if purchased on eBay)
- email address
- Name on the order
- Mobile number
- Address used on the order
You may send us an email at [email protected] if you are not comfortable giving your information here.
Kind regards,
Mitch,
Edisons Resolutions Team
Just replied to Darren again from Edison’s, I will not consider a repair on a faulty generator straight out of the box, not an option my friend….as a consumer I am entitled to a replacement or a refund…ask Darren for my details
Hi again Sonny,
In order for us to review the order and communications with Darren we will require the order number.
Once that can be provided we can further assist with your concerns.
Kind regards,
Mitch,
Edisons Resolutions Team
Hi, the specs say "Engine Oil Type 10W-30 non-synthetic engine oil " but there are mostly semi and full synthetic types of oil in the market. Can it be run with semi synthetic or full synthetic oil as normal petrol engine should be good with synthetic type of oil ?
Thanks,
Wey
Hi there Wey Hua Y.
As per advised by one of our technicians, the unit can run semi-synthetic oil.
Kind regards,
Edisons Team
Genpower SV 5000..do you have a weatherproof
type box to protect it do ir can operate on back deck if it's raining??
Hi there Jaki H.
Thanks for dropping by. I am happy to provide you information about your query.
GENPOWER 3000W Generator Parallel Kit for SV5000 Inverter Models is not weather proof it is only splash resistant and should not be in direct wet weather
Hope this helps!
Warm Regards,
Edisons support team.
Will the Genpower SV5000 adequately run my small caravan lights and small fridge. Possibly a microwave oven on occasion. Not looking to to have to much going at same time but in case I need to free camp overnight somewhere?
Cheers Geoffro
I don't think that would be a problem. When I bought they had a money-back satisfaction guarantee, so if that's still going you could try it and see
Thanks Keke, just needed extra input. Cheers Geoffro
Hi Geoffro,
Thank you for taking the time to leave us 5 stars. We cannot tell exactly how much power you will need, but what we can do is confirm that our listings does provide the specs for you to cross reference to the appliances you want to run. This Genpower SC5000 has a Continuous Rated Output: 2200W
If you have any additional questions please feel free to reach out to us at [email protected].
Edisons Support Team.
Hi Geoffro, short answer is yes, 3-6 hrs subject to work load
If the sv 5000 and 6000 only have 10 amp outlets how do you plug a caravan lead into them
Hi Wayne,
Thank you for taking the time to leave us 5 stars.
Please know that both 10A and 15A plugs can be used with the outlet on the control panel.
Hope this helps.
Edisons Support Team
Hi Wayne, both 10A and 15A plugs can be used with the outlet on the control panel. Hope it helps.
sv5000 is how many kva
Hi Raymond,
Thank you for your interest in our products.
The listed continous rated out for the Genpower SV5000 is about 2200W (2600W Peak Power).
Note: Continuous Rated Output is what power this generator consistently and reliably provides. We strongly recommend that you consider this figure when determining whether this model suits your requirements.
Kindly check the product specifications area of the product listing, so that you can decide which item to purchase based on your needs. If the information you require is not in the listing, it may not have been made available to us from our manufacturers.
If you are still have difficulties please feel free to contact us directly at [email protected]
Cheers!
Warm Regards,
Edisons Support Team
Never used had to get it fixed.and it won't keep going not happy with it at all.
does this generator have a 15amp outlet?
No it does not
Hi there,
Thank you for your interest in our products!
To allow us to continue providing the very best prices and products online, we always attempt to provide all relevant information on each product listing.
Kindly check the product specifications area of the product listing, so that you can decide which item to purchase based on your needs. If the information you require is not in the listing, it may not have been made available to us from our manufacturers.
If you are still have difficulties please feel free to contact us.
Kind Regards,
Edisons Support Team
hello !! What is the the wieght of sv5000 ?? !cheers Dave
Hi Dave!
Thank you for your interest in one of the units we have for sale.
Specifications are as follows below:
Brand: Genpower
Model: GP-PR3
Maximum additional power output: 3000W
Cable Length: 100cm
Outlet Type: 2 x 16AMP AC
Generator compatibility: Genpower SV5000
Product Dimensions (W x L x H): 80 x 220 x 210mm
Product Weight: 3kg
Carton Dimensions (W x L x H): 130 x 245 x 230mm
Carton Weight: 3.3kg
You can also visit the website link here: https://www.edisons.com.au/genpower-3000w-generator-parallel-kit-for-sv5000-inverter-models/
Hope to hear from you soon! Cheers!
Kind Regards,
Pio
Mills Brands Support
Hi Dave
The generator itself weighs 25kgs. Here is their website listing https://www.edisons.com.au/genpower-inverter-generator-2600-watts-peak-2200-watts-rated-portable-camping-petrol/
Where can I buy this product and is there a Black Friday Sale?
u can get it from https://www.edisons.com.au/. I think they are running the Black Friday sales right now.
Hi Heather!
Thank you for reaching out to us! Yes, we are currently having our Black Friday Sales on now.
Head to - https://www.edisons.com.au/genpower-inverter-generator-2600-watts-max-2200-watts-rated-portable-camping-petrol/ to purchase the generator that you are after!
- Mitch
Edisons Team
Has it got a 4 plug outlet as we have 4 fridge freezers and if needed can I attach it to the mains ?
Has it got a 4plug outlet, as we have 4 fridge freezers. And can I if needed PLUG it into the main
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