GO MasterCard Questions & Answers

You have to ring the GO Mastercard call centre to do that. Also any payments you make can take up to five business days to appear on the account, so using this as an example, if you paid your account off in full today, you wouldn't be able to ring tomorrow and cancel your account. You would have to wait until probably Thursday of next week. Also at the moment Latitude Finance are using the excuse of COVID-19 to not answer phone calls. Their own recorded message states that the average wait time to have your call answered is around four hours! Also your account is NOT actually cancelled until you get a letter from Latitude Finance in the mail, stating so. I closed down a credit card account with them, only to find it still open and active, four and a half years later. Latitude staff, are slow, lazy and rude.

Even a letter from Latitude finance is not proof that an account is closed down. I went through online banking at a branch (last week) and accidentally sent a final payment for my go mastercard account to a closed down credit card account from 2016. They have taken that money (Latitude Finance) and now I have to fight them to transfer the funds to the one remaining (active) go mastercard account, where it was meant to go to originally I have contacted my Bank (Bank SA) about this mistake, but they are about as useful as a chocolate teapot, telling me that Go Mastercard has ten business days to reply back to them (which so far they haven't done) Latitude finance are as usual are behaving like utter numptys completely ignoring the fact that this money should have never been accepted into this account to begin with. To cut a long story short, they don't close down accounts. Its not in their best interest to do so. Keeping accounts open gives them an excuse to keep charging fees and or maybe they keep unused accounts to launder money through Who knows?

I’m having trouble paying my account .. it’s overdue .. now I’m stressed
Please contact me as I’m having problems getting through to speak to someone .. thank you

Go Mastercard doesn't have an online chat facility, that I am aware of. The best bet would be to ring first thing in the morning 8am straight, and just hang in there until you are connected. Sorry I can't give you any more information than that. I am looking at closing my account as soon as I can pay it out, and am dreading having to phone them to close down my account. Be mindful though, I closed down my previous Go Mastercard and then found out it was still active four years later. Unless you get a letter from them stating that they have closed down the account, they actually haven't. The staff are lazy and inept.

I think this is exactly what happened, thanks iamagirl1969. It is a 10 year old card that should have been closed YEARS ago. I haven't had a single point of contact with them over all this time. Let this be a warning to anyone thinking of using GO; Don't. Bloody outrageous.

I would ring the customer service number which is 1300 462 273. The consultant was very helpful when I called. I explained that I wanted to pay the outstanding balance and cancel my Go Card. I provided my debit card details over the phone to permit the transfer of funds. They waived the establishment fee.

HI Hayden, not meaning to be rude, but your contact with them was four months ago. Have you tried contacting them lately? The last time I tried to phone them, which was like four days ago, I got a recorded message saying that it was better that you not call them at all, rather you should go online and leave them a message. However, as you may or may not be aware, you cannot close down an account online, so the only option is to phone them. Only now Latitude finance (who owns Go Mastercard are using COVID-19 as a convenient excuse to become uncontactable. So hey no contact and they can employ less staff, and they can also deny customers the ability to close down their account, which means that they can still charge fees (e.g. an annual account keeping fee for example) even on an account that has no funds owing.

Oh I also forgot to add that the recorded message also stated that if I decided to wait on the phone, the average call wait time would be around four hours. So good luck with trying to phone them.

I would check with them and once you have paid it off get rid of it.

Yeah will do, not sure about getting rid of it just yet, we will be doing a few more interest free purchases after the TVs been paid off...Then yeah will more than likely get rid of it...

I paid mine off & was actually in Credit ($35.41) & wasn't charged any fees. As a renting pensioner without assets it's the easiest way for me to purchase expensive items. Interest is high but if items bough on interest-free period it helps heaps.

Yes your right put both names on it

I paid in 3 months in advance when I went on holiday and was charged late fees, they treat it as a credit card ! I paid it out, $8.90 per moth fees and be careful they change due date on statement not in line with your contract ?

Yes if the offer is for 50 months equal payments but the monthly fee is currently $5.95 . . . . beware they do like to increase fees etc from time to time and your Rewards points get devalued along the way as they hike the redemption points required massively from time to time. Make sure payments are up to date to avoid nasty interest applied, they do show on monthly Statement in red 'Total due' and also in red 'Payment to reduce future interest:' if you're using the card for other purchases adding up, that bit is handy to know. Customer service is pretty good so ask any questions you may have.

They treat it like a credit card, be very careful I just paid it out, customer service is appalling !
50months interest free through Harvey Norman, paid three months in advance when I went on holiday and got treated to default fees! Their interest is higher than banks buyer beware !

You must keeping paying it- or you will default and your credit will be affected. Call them and try work something out if you’re struggling. Worth a shot :)

I think you can Shane. I went to www dot gomastercard dot com dot au/apply/ and found it is possible.

make mastrecard account

Hi Francis, I have a debt of $9000 with Gomastercard. It will cost me almost $9200 to pay them out in one hit. Every payment I do is at the post office which costs me $2.50 and a $5.95 for acc service fee. On their website look under Rates & Fees to get a good handle on the extra chargers. Otherwise ring and ask them for an explanation.

Why would you ask the question here the logical thing to do would be to contact Go mastercard

How can I answer my own question.? I want to know how I go to page 2 on my statements

ask go mastercard

It isnt a charity mate, understand that you are borrowing money and it can’t be totally interest free. They have to get something out of it as well, it’s a business at the end of the day. I reckon you can take advantage of it if you are going to purchase say house furnishings for example worth $10k..in 50months they’ll earn $300 (5.95 per month fee) for the 10k you borrowed that’s an absolute bargain rather than doing a personal loan with 12% interest annually..

Hi Ruth
On an iPad this can be a bit tricky. You need to open/download the statement to open it.

Hi Ruth
On an iPad this can be a bit tricky. You need to open/download the statement to open it.