Goodlife Health Clubs

Holding Rpm bike while doing a class before, or holding a bike going shopping and re-entering before class starts, leaving others little chance without coming 1/2 hr early. Not Happy

Goodlife are only running 2/3rds of the classes they ran pre covid, despite the fact that most classes are full and WA is pretty much running as it was pre covid. (Gyms can have 40 participants)
Booking has been introduced for classes which makes it worse. People prebook and don't turn up for class. What makes it worse is that they are not penalised. People miss out on classes but Goodlife cares not! If they have a booking system people need to know that if they book they either need to attend or go online and cancel. If they fail to do ...

EDIT: Goodlife Browns Plains contacted me and promised for an immediate cancellation of the membership and reimbursed any excess. Not sure if I just had to have the case escalated to the csm but they were professional and amicable with the situation and I’m grateful for the outcome. This gym was great to use but I would suggest making sure to have everything like cancellations in writing for anyone signing up. Read your contract thoroughly.

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Cancelled my membership back in Feb because my minimum term finished in April (the contract says 30...

Sometimes not enough equipment to go around especially at peak hours morning and night, but still fairly good quality equipment and classes and also many locations

Goodlife Balwyn regularly has men lying naked in the male sauna. Although there is a small sign stating that clothes are to be worn this edict is consistently ignored and management does not appear to care.

Ok gym with reasonable membership. Desk staff are nice and courteous and facilities are decent with enough weights, machines and cross fit racks to please most members. HOWEVER, you can rock over to a free weights spot (eg bench press) and see the meatheads lifting then not putting the weights back. They also don't use towels so there is sweat all over the benches. If you don't mind these things, then Goodlife in Port Melbourne is for you!

We got the 5 day trial pass and went in to try it out, upon entering the requested we leave our license at the counter they will get a sale person to talk to come talk to us when they are free. about joining which is fine. after an hour we were ready to leave to go to work and asked for our license back but the front counter lady said we need to go sit down and wait for the sales staff or pay for the casual visit fee. Seeing her lie through her teeth, we did not bother try to point out the fact we got the 5 day trial and there she has no right to hold our license when we requested it back. The front counter lady's demeanor leaves a sour experience at a otherwise ok gym.

The gym near me has good facilities however before signing up I was under the impression (as I was told it as upstairs) that the gym had a tread climber which was the reason I was going back to the gym in the first place as it works great for me. Then once I signed up and was ready to start I was told they removed them all. So now I'm paying for a gym that doesn't have the equipment I personally require and I've been locked in for 12 months!! I basically haven't been for the whole period I have been paying for due to the fact that I have a ...

Gym was OK, I only really used the pool.
The trouble started when my credit card was blocked by the bank due to some fraud overseas, however the Goodlife fee collection agency, "Debit Success" promptly added $10 to my bill which I refused to pay it as it was obviously not my fault. Over the next three weeks I emailed back and forth with "Debit Success" but they continued to add weekly fees to my account for a gym service I could not use while being in "arrears".
I am fed up with them expecting me to pay for a service I cannot use while in ...

I had been a member with Goodlife for over a year and up until recently, I decided to cancel because of my financial difficulties. I received several text messages from someone who works at the Preston gym (I have a feeling she was using her own phone as it was a personal message) to discuss my membership. Then received several calls, which I couldnt answer because of work. Then yesterday, she calls again and said she was calling in regards of me "paying for something" (her words, not mine) even after I told her I wanted to cancel and was told ...

As a long term member of the Subiaco gym I am extremely disapointed with the poor level of eqipment maintenance and the reluctance of management to do anything about it.Over two months ago I reported that the SKY channel which carries news and business news was not working.Despite numerous requests to staff and management it has not been fixed.They have no sense of customer service.
When Goodlife took over fitness first in WA they promised that the standards and equipment would remain the same.They have not honoured this commitment.

Went to Burnside gym SA tonight and when it came to using the stretching mat I was reminded that they have changed the mats from the heavy plastic cover with thick foam to these almost non-existent, impossible to clean, mats. Having a nerve problem in my back, stretching on the hard surface just aggravated my back. I complained at reception and reminded them that this could easily be an OH&S issue. I was told that Burnside gym had no choice and that it was head office decision. They advised head office of other complaints, but I believe no one ...

I attended the mount lawley club on a 7 day free pass, and from the second i walked in the door i was hassled relentlessly about joining even though i told them firmly no that i could not afford it i even told them my weekly income and the girl continued, explaining the direct debiting and pushing pushing pushing until i ended up just telling her to show me the gym i don't have time to be sweet talked it wouldn't work. Then she went into a mood and was super rude, abrupt, didn't show me one machine i did not know (i have been to gyms before i k...

Adelaide King Wm St is well equipped and generally the staff are excellent. Last week a member using heavy weights - and I mean heavy - could not sustain the effort to return the weight to the floor and literally dropped it, over and over and over, creating an ear-splitting thump that stopped everyone in their tracks. I reported this and was advised that it was acceptable conduct-- this despite signs saying "please do not drop weights."

I am a regular gym goer (6 -7 days per week) and have been going for 8 years.

This is my review based on my experiences.

The good parts:
- Staff are often friendly.
- Cheaper than Fitness First.
- A clearer website price-wise than its rivals.
- Membership cards fit onto keyring.
- Clean change rooms. ...