Amazing service!! Car needed a jumpstart and after calling around and being told we'd need to wait hours, we tried gotu. App was simple to use, and we received a call immediately from a mechanic about the issue. He was with us within 20 minutes (shout out to Daniel James, a baller dude) and had the problem fixed so quickly. Service was quick and reliable and easy to use. Only downside was that the map tracker kept messing up and wasn't live updating. Completely satisfied with service.

I had a terrible and stressful time trying to use this app, for about an hour I tried to contact a service person but it continually told me that no one was available at the time, after about the 20th time of trying I was then told that I needed to confirm whether my card was divas or MasterCard even though I already had, the app then pretty much imploded on itself and I gave up, all in all absolutely terrible.

Worst service take your money then say they can’t service you !!! And I’m in Sydney .... will never use them again and will never recommend them

Broke down on Monash freeway on 36 degree day. Booked through the web based app. No available person to pick me up, app advised me to call call centre. I'm in Burnley Melbourne just near citylink. Spend fifteen minutes on hold. Can't find my booking. Transfer to back end. Can't help me. They cancel my job and advise me that I can't be helped. Advise me not to rebook the job. Can't pick me up today. Happy to talk to rep of company and advise you time of call so you can listen. Honestly price appears too good to be true. I feel so disappointed with my first experience. Racv saved me. They got me. Might be more expensive but they were reliable.

Our man Sam was extremely helpful! Nothing was too much trouble. We asked him to have a quick tyre overview to make sure the others were okay after he fixed our flat and he was nothing but calm and nice about it PLUS he was at our place within 15 minutes!!! We will now not be renewing our NRMA roadside service due to this amazing experience. If you need ANYTHING...Sam Monteleone and GotU are the way to go! 5 stars all the way.

The fact that i could use this service and only pay $69 to get my car towed is pretty amazing! Especially compared to other sites charging minimum $169. Skeptical at first, and i did wait a few hours but worth it for the cost and the lady on the phone was lovely advising that it was busy! Would definitely recommend this service.

I locked my keys in my boot this afternoon at the supermarket and the gotU guys were there so fast! They were both really kind and professional and a disaster was averted due to them. Half the price of the other place I called also! Thankyou!!

I booked a tow. They took my money. Then sent text saying they couldn't tow me at this time. I'm on the side of a freeway at 3am. they then told me the money would be returned in 4 hours. Worst ever do not give them any money.

My starter motor died in my car, gotu sent out someone quickly from gardenstate towing at short notice on a Sunday morning to a very busy and headache of a road.
The tow truck driver was great and friendly.
Would definitely call on gotu again for their reliability, the price was very reasonable too.

Mechanic came within 40 minutes, fixed my flat battery and now I’m on the road again! Thank you. Would 100% recommend.

Needed a jump start - the customer service was fantastic, knowledgeable and went out of their way to assist me. The technician couldn't get to me due to road closures so another one was organized for me straight away. Both were really polite and called informing me of their time frame. Absolutely stoked with the service and will highly recommend to everyone! great price too!

I was saved by gotu today! Was told I would have to wait 45 mins but only waited for 30 mins which was good. Tow truck drivers service was great, I wish I had caught his name. He was very lovely and easy to talk to which was a relief as I was nervous due to not having done this tow stuff before. The best thing about this was the price. I only paid $69! Other places quoted me $160- $170 but I searched more online and came across this 'too good to be true' price and I was skeptical but it ended up being too good AND true. Will only use Gotu from now on!

Ordered a tow truck through this service for $69 after getting quotes from other companies that ranged from $100-$150. Was very happy with the price and the tow truck arrived within 30 minutes. Loved being able to see how long the tow truck was going to be.

I need to ring numerous times to confirm the pick up time. I received an SMS saying that it is on its way. 45 mins later I'm still waiting. I called to confirm the time and the lady said "that was a mistake, the driver will call you 15 min upon arrival". An hour later I'm still waiting... I called again... the same lady said "you have been fully advise the wait time and been advised to cancel the service if you wish" - which is not 100% true! .. Anyway the company did not 'got u' (or me in this instance) at all.

Needed a flatbed tow for my 4x4. Glad I found these guys. Cost me less than half of other quoted tow companies I called that night. They showed up in 10 mins and towed to my mechanics shop. Excellent driver and truck .
Thanks guys !

Rang back 3 times to confirm a time of arrival. Then after 2 and a half hours later they tell me they can help organise a tow. They could have told me when I first made the booking or rang me to advise. Worst service ever experienced!!!

The driver Ace,had excellent customer service and kept me in touch on ETA. Was very well mannered and got my keys out of my car very quickly. I recommend if other's get him would be very happy with outcome.

Absolutely wrapt with this service.
Were here within 16minutes of booking and got my car unlocked for me. So happy there is now a no membership, flat fee service available to Victorians, it's been a long time coming! Good work Gotu.