Locked keys in my car at 845pm, all sorted by 930pm. Webform glitched & reset after the request was processed, a problem similiar to others mentioned but the call centre was on top of it, technician tried to call me while I still talking to the call centre. Technician was from allianz global assist, friendly & efficient.

They claim 24 hour service yet didn't respond to calls. Website had a popup ad while filling out form which would not let me finish doing so. When I finally did finish filling out the form and paid, it kept loading saying it was looking for help. Nobody turned up and we had to use another service, HOWEVER, I was still charged. I have now been refunded but had to wait 5 days to get my $77 back

Just said no trucks. Middle of Sydney (Ryde) middle of day. The web just spins and they reject you by text message. No one should be broken up with via text. Don't waste your time.

Technician came to jump start my Mini Cooper S. After jump starting my car, he closed the bonnet from the left side. In doing so, he grabbed the underside of the chrome headlight trim and caused it to break. My chrome headlight trim fell off immediately after he closed the bonnet. He apologised and tried to put it back on but couldn't since the attachments had snapped. Took over a month for someone from Allianz to even look into the problem. Then they didn't believe me even though I described everything as it happened including detailed photos.

Take your money and dont provide a service.
How am i suppose to know what is excessive damage to a simple flat tyre...
Website says:Have you popped a tyre? Maybe run over a gutter? No matter what caused your flat tyre, gotU’s mobile mechanicscan help. They lie!!
Never using them or recommending them to anyone. Ruined my night.

Mechanic rang to confirm my booking within minutes, arrived in 15 mins. Changed my flat tyre very quickly and courteously answered all questions and even wrapped up my flat tyre and put it in my boot to get it repaired. Very impressive service!

I had a flat tyre, had a friendly mechanic out in 20 minutes and had the spare fitted in even less time. I don't normally write these but credit where credit's due, great service, thanks!

I was charged two payments of $99 dollars for a lockout that occurred on the 9th of February. After the service was done I tried contacting GotU Roadside Assistance and nothing was done from inquiries. I have called them multiple times and they have not replied despite their "investigation" by an Administrative Officer.

The worst service ever.
Didn’t jump start my car and only wanted to sell their expensive batteries. And he was very rude.

Roadside Response is prompt, professional and reliable. Having called them for a battery replacement, i was treated with the "gold class treatment". They helped me get back on the road in no time. I recommend them to all my family and friends all the time! Thanks everyone!

I booked gotU service for Jump start and was charged for that service in the app. However, the mechanic told me I needed battery replacement and did not do jump start. So I paid for battery replacement as well. After he left I realised I’ve paid for both jump start and battery replacement.

I called contact centre and was advised that jump start fee is call out fee even though that service was not provided to me.

In gotU website on “How gotU works” page they say there’s no call out fee. It’s misleading customers..because whatever service you initially request for, they’ll charge that even if it’s not done (as call out fee) plus the actual service.

I had a flat battery on a Saturday afternoon so I booked online with GotU. Within 5 minutes the mechanic called me to say he'd be there in about half an hour. He arrived when he said he would, was extremely knowledgeable and really pleasant and helpful. All sorted quickly and efficiently. Very impressed!

This service is hopeless. I've tried a number of times to use the towing option. Sydney Metro based (north Sydney), normal business hours, and they NEVER have anyone available. You can't schedule an agreed time or even request next available. All they do is put an authorisation on your credit card - hence you don't have those funds available for 5 business days. Awful system, awful process. Steer clear!!

Dont know how this can be legal, how do you have the audacity to charge even when you cant confirm a service can be provided, and the lady on the phone telling me "you have to take the risk of losing your money again". Probably should lodge a complaint to fair trading for this one.