Used the service regularly for 2 years. Vehicles bookings are unreliable and have left me waiting in the rain unable to access the vehicle on multiple occasions.

If you need the car to get to the airport or anything important, avoid this service at all cost.

Poor customer service, unwilling to provide refunds even when booking issues were caused by the company itself. Customer service on weekends is non-existent as it is outsourced to a 3rd party.

Tried to book their service 4 times on two separate occasions and every time there was something wrong with their cars. I wasted time, money and energy with this company but never again!

I’ve been using GREENSHARECAR for a while, everytime I visit Melbourne I use their services - The companies level of professionalism is unparallel, they really put effort in for the customers - Every car I used has been in peak condition, I’ve never encounted a issue - I required assistance for my first booking, and they were quick to respond and very attentive. Would definitely recommend greensharecar to people who want to explore the city or wherever with ease!

I booked a car, and unfortunately, when the car was parked, someone smashed the window and stolen some objects. I contacted Green Share Car and my problem started. An awful support, and they simply didn't reply emails. In the end, they charged me more than a thousand dollars. They "sell" a fake service about insurance. This is the truth.

Do you want to lose all of your bond? If not then avoid Greensharecar. Disgusting service. They hit me with $500 of arbitrary fees that magically equaled the bond amount of $500. Go with a different car share company. This one is pathetic.

Had to wait for someone to assist in getting the car to start. After a brief stop for a bite of lunch, I was left stranded because the car refused me access. Spent 2.5 hours trying to sort it out. Be prepared to abandon car and get a taxi.

Absolutely terrible customer service, they never get back to you, they never answer calls and cancelling your subscription is nearly impossible, so they keep sucking money out of you every year, despite you not using their services. Steer clear, as soon as they catch you - they never leave you alone

I've used the company twice, both times they've taken more money out of my bank without letting me know, with no reply to my email when I've questioned why. They have a no refund policy amongst many other hidden policies which will cost you more than you bargained for. Day light robbery!

I'd leave negative stars if it was possible.
I've never in my nearly 50 years experienced such utter disregard & contempt for customers. Unless you're after random, undisclosed, deductions of your money, unless you're keen to have unsubstantiated accusations and the resulting fines levelled at you, and unless you're happy to call for weeks on end without a single person, other than the lovely receptionist, taking or returning your call, DO NOT use this company.

When, I took the membership they didn't tell that I need to pay for termination as well. Now in total I have given them the following apart from my actual usage:

1- $ 55 New application processing fee
2 - $55 Annual membership fee
3 - $55 Cancellation fee

It was a good service, now has become worst. Its better to buy an old car and use.

Was enticed to sign up for Greenshare, and initially it was alright. Cars were mostly clean and new.
Then came their ludicrous policy changes which were quietly announced in late 2015.

They then automatically renewed my membership without consent, and charged me an annual fee. (This wasn't implemented when I first signed up in 2014).

When I opted to cancel the membership, they slapped an extra $55 for cancelling the membership that I did not opt to renew or consent to renew.

Completely an unfair business practice, hope the ACCC or Consumer Affairs gets onto it!

I don't think Green Share Car started out as bad. The website is alright, and I quickly drove around happy with their cars.

Until I rented a van without a mirror on the right. Why would you not take this van out of service? It's dangerous. Then I noticed an error on their website, where some of the pricing would be off. I notified them 3 times to get this fixed and never got a response.

Suddenly 55 dollars charged! I checked my emails, but I never received any information about this. Is this legal?

Go with one of the other guys. Green Share Car don't have that many cars anyway. The only reason I signed up was that there was no yearly fee, but now that advantage is gone aswell.

When I joined, there was no annual fee. But then, as per other reviews, they secretly added a $55 annual fee and charged my credit card without permission.

They would not budge an inch on cancelling the membership and refunding the $55 they charged. In the end, Consumer Affairs Vic recommended I do a credit card chargeback which got me my money back.

Luckily my credit card had expired by this stage, otherwise they would probably have tried to also charge me the $55 cancellation fee!

Like other reviewers, my credit card was charged $55 without my knowledge and they claimed that they would also charge $55 for terminating the membership. I pointed out that consumer laws do not allow such unfair terms in standard form contracts. They were rude and unpleasant. NEVER join these guys, they are such a rip off. I never used any of their cars, not even once and they refuse to refund the $55 charged without my consent.

In 2012, I paid Green Share Car for a Lifetime Casual Membership. Imagine my surprise to discover that "Lifetime" only means a few years. Have been charged a $55 annual fee.

Customer service was woeful. Refused to refund their new annual fee and was told it was my fault for not reading their emails. Yet I would have read a letter, if one had been sent.

I no longer regard Green Car Share as a reputable company and would be happy to hear that someone has taken them to Consumer Affairs Victoria. I didn't keep a copy of the T&C when I became a member otherwise I would myself.