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LanaSydney, NSW
- 2 reviews
Very easy and great benefits for senior dogs
I signed up online and the process was very easy and fast. I feel this policy is the best value for senior dogs. I recently adopted my mum's dog after she passed away so when she arrived to me she was already 10 years old and there aren't a lot of policies available if the start the policy when the dog is older. I haven't had to make any claims yet, but I'm hoping if I do the process is just as easy.
1 comment
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CarolineMetropolitan Adelaide, SA
Excellent
Very easy claim process, (although I was unable to load larger files, even when I zipped it), and very quick turnaround for reimbursement, would highly recommend using Guide Dogs for pet insurance. More reasonably priced than others, and very easy to deal with.
1 comment
Customer RelationsGuide Dogs Pet Insurance
Hi Caroline,
Thank you for your thoughtful feedback and recommendation, we really appreciate it. I am thrilled to hear of the ease in which you were able to submit your claims and that we could finali... Read more
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RaySouth East Queensland, QLD
Worst customer service experience I ever had.
claim took so long to resolve I still cant get a definite answer.charged for my insurance 5 times even after I sent death certificate. Still waiting for claim, I had to follow up on my claim calling back and speaking to 4 different people that ever got back to me even after promising me they will .
1 comment
Customer RelationsGuide Dogs Pet Insurance
Hi Ray,
I am sorry to hear about the delays with your claim and I would like the opportunity to look into this further for you. I have sent you a private message requesting some additional information to assist with this.
Kind regards,
Sharon
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MargitMetropolitan Adelaide, SA
Easy process
The policy covered what I need for my dog being over 9 years old.
It was very easy to set up the policy on line.
A hassle free and easy, efficient process.
.
1 comment
Customer RelationsGuide Dogs Pet Insurance
Hi Margit,
Welcome to the Guide Dogs family. I am delighted to hear of the ease in which you were able to set up this policy online and that we were able to provide you suitable cover for your 9-year... Read more
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N F.Sydney, NSW
Great cover, terrible communication
Policy is great value but the communication from the support centre was poor and no updates on my claim were provided and the system was constantly down when calling for updates
1 comment
Customer RelationsGuide Dogs Pet Insurance
Hi N.F,
Thank you for bringing this to our attention. I am sorry to hear about your claim experience and I would like the opportunity to have a senior team member look into this for you. I have sent y... Read more
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SuzePerth, WA
When you want to do everything for your dog
A little pricey but offers accident and injury for dogs above the age of 9 years and seems to cover more than most. Have only just taken the insurance and it was easy to set up. No claim.
1 comment
Customer RelationsGuide Dogs Pet Insurance
Hi Suze,
Thank you for taking the time to share your experience with us. I am pleased to hear that we can provide you with suitable cover for your pet and also the peace of mind, knowing they are covered.
Kind regards,
Jessica
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Ria P.South East Queensland, QLD
- Basic Care
- Verified customer
Better than expected
Not only is the policy good value and coverage it has everything we need to cover our old boy that no one else would cover. More than happy with what we received and the price
1 comment
Customer RelationsGuide Dogs Pet Insurance
Hi Ria,
Thank you for taking the time to share your experience with us, we really appreciate it. I am delighted to hear that we can provide your old boy with suitable cover and you with the peace of mind, knowing he is covered.
Kind regards,
Jessica
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The reviewer stated that an incentive was offered for this review
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Customer RelationsGuide Dogs Pet Insurance
Hi Lana,
nd that this process was met with ease. Thank you for taking the time to share your experience with us, we really appreciate it. Kind regards, AlisaWe are sorry to hear of the passing of your mother and wish to extend our sympathy to you. I'm humbled to hear that we have been able to provide peace of mind when adopting your Mum's dog, a... Read more