We have had PIA Comprehensive pet insurance for a couple years. Our four year old Bulldog had to have surgery for an adenocarcinoma in her upper chest, which added up to ~$1500.
We placed a claim with PIA, which was a relatively painless online process (only made complicated due to COVID-19 situation making them unreachable by phone, but that's no fault of theirs really), they engaged the treating vet and took care of the rest. A week later, we got just over $1000 back (80% back minus excess/deductable) deposited into our nominated bank account.
Very happy with PIA's customer service and would recommend to anyone.

Exceptional service. They actually care about your pet. Fast payment claims. Long term customer 3 years.. Attention to detail is thorough and caring.
Dont bother looking for other pet insurers.

After finding out our puppy needed operations on both of her elbows we were very stressed about how much it was all going to cost. Luckily we were with PIA and they covered 80% of the costs. Thank you PIA!

Our cat was quite ill and there were several rounds of vet procedures and medication. Once everything was done our vet gave us the records needed to file a claim, and PIA was able to process it without any back-and-forth for more records. I'm very happy with the process, and the overall outcome now that the cat is better!

We have had two pets covered under Pet Insurance Australia, and both times my claims experience (which is actually what's important!) was brilliant. We claimed for a major operation for our dog, and also for the emergency treatment for our puppy who ate a bone.
Id unreservedly recommend these guys as incredible - the claims process takes 2-4 weeks for resolution, but easily able to say i have been unexpectedly pleasantly surprised. also - being able to buy online and claim online etc is a plus.

What an easy claiming procedure. Just follow the laid down steps and if you satisfy your coverage requirements then the claiming procedure is a quick with no fuss. Extremely happy.

PIA have been great when we made our first claim! They were helpful and quick to respond with our claim processed within days. Highly recommended for pet insurance!! Don't waste your time with other companies.

I had my dog diagnosed with Lymphoma late Nov 19 - I was beside myself with worry. The PIA process has been very easy and the staff compassionate and understanding. I would highly recommend not only their product but commend their staff on their professionalism, expertise and just being so wonderful during this very difficult time. Thank You from Tracy & Myllo

I have made numerous claims, and all have been approved easily with no fuss
Have used the GAP process for lots of the claims and would be lost without it.
No more outlaying large amounts of dollars

The Vet actually lodged this claim for us. The process was quick and easy and there were no issues. Great value and good service. Having canvassed many options I would recommend to anyone.

PIA have been amazing. I would highly recommend this company.
We had our fair share of health issues with our pup and they came through every time, except for pre-exisiting, so I would suggest when you buy a pup, you buy pet insurance from the beginning.
The claim process can be done online and also lodged through your vet.
It generally takes a couple of weeks to receive payment. You can choose how much cover you want and adjust the premium accordingly.

Been very happy with their customer service and claims process is so easy and simple. I dont have to do anything! My poor girl has had a couple operations and PIA has been there to help with anything needed.

Claim process was messy. It was back and forth between insurance company who not only messed us about at a very stressful time, but also messed the emergency hospital about on the phone (after insurers asked the emergency department to call them to supply information).

Once it was all approved, our premium was increased by 43%.

I can't speak highly enough of PIA. They are quick to pay on claims, have a great policy that covers so much, online portal is simple and effective, customer service is great. I'm typically skeptical of insurance, but PIA is 100% reliable.

They also provided some flexibility and waived some policy fees for me as a loyal customer with 2 x policies during the COVID-19 outbreak, major credit for that and a great way to build loyalty.

My dog Pepita was injured in a car accident and as well as nearly dying she almost lost her hind leg. Thanks to teh cover with PIA we were able to not only save her life but manage to salvage the use of her leg. If we didn't have the cover we would have not been able to give her teh second chance she has!

Excellent service and follow up for our dogs issues.
Very convenient that we pay only the difference in our bill at our chosen vets practice. would recommend to all pet owners.

Have claimed various times over the past years with nil concerns. Uploaded required documentation for my claims and payment received in days. Highly recommend. Easy to use online and will continue with my cover.

I am delighted with my PIA policy! It was simple to set up. All claims lodged have been acknowledged very promptly and claims paid equally promptly. I have been with PIA for approximately six years and have made numerous claims. It has certainly removed anxiety regarding our dog's (Wilbur's) health care. I have genuinely and enthusiastically recommended PIA to friends and other dog owners Wilbur and I come across and chat to on our daily walks. Highly impressed!